Mike Anderson Chevrolet of Merrillville

Turned over to an incompetent swindler Once my husband and I felt sure that we were ready to make a commitment to purchase a Chevy Spark, my decision basically came down to whether or not t Once my husband and I felt sure that we were ready to make a commitment to purchase a Chevy Spark, my decision basically came down to whether or not to pay extra for the LT (which was in the color I adored and had more features) or just go with the LS, which was very basic in features and color. When we arrived, our original sales rep (who was okay) was busy with another customer and turned us over to a guy who kept side-stepping my requests for a quote on how much they were willing to come down on the price, claiming he could't give me a price without first factoring in my credit score. At first I refused to let him run it--since WHEN do you need credit info to negotiate a selling price? After I finally allowed them to run my credit and my husband's, he returned to get our SSNs three different times because he kept saying he had to redo this or that because he forgot to enter in the numbers, blah, blah--one lame, dismissive answer for every question I asked whenever he did something that looked fishy. Each time he left us we sat in his cubicle for 20-30 minutes at a time--AND he still kept glazing over my requests to come down on the price--claiming that they didn't have any rebates online that would allow it. Online rebates? Get real. Did he think I was dumb enough to buy a car for the asking price? Anyway, after I decided that I was unwilling to pay what they were asking for the LT, I asked him to pull up the LS, with was $2000 cheaper--this took another 2 hours with him repeatedly ignoring my requests to negotiate the price. Instead, he attempted to push us through the buying process whether I said I was buying or not. After claiming that there was a problem pulling up my credit score, he said he would try to go off of my husband's score, which was excellent--yet he still left us waiting, until nearly FOUR HOURS had passed, collectively. Just as I told my husband I was sick of being there and wanted to leave, the guy pops up saying "CONGRATULATIONS! It went through!" Great, what's my score? "Oh, I'm not allowed that information. I'm not bonded for that. Let me hand you off to our financier who can give you all those details." I wanted to know why he was bonded to hand us my husband's score but suddenly not privy to mine. He shooed away my questions instead, saying the "drama" was over and not to worry about it. Then he disappeared and left us waiting once again. Needless to say, we chose to ditch the place five minutes into that wait. Afterwards, our phones blew up with calls asking what happened and why we left and that we were set up for payments in the $240s--a whopping $10 less than a car that was $2000 MORE. Please... We went to Christenson Chevy in Highland this morning and had a great experience with them. I got my little Spark LS for $200 less than Anderson was offering. No fast-talking B.S., quick and painless. The best part? No problem pulling up my score and I walked out with $187 payments. Up yours, Anderson Chevy. We know where we WON'T be going for my husband's car next year. We don't do business with people who insult our intelligence or waste our time. More

Joe was an exceptional greeter and one the the most personable people I have ever met. He apologived for any delays ad made sure I stayed informed while I waited. He spent extra time talking and making personable people I have ever met. He apologived for any delays ad made sure I stayed informed while I waited. He spent extra time talking and making my wait go by quicker with stories of his selling and service experience. he is an exceptional employee! After him I was handed off to Willie who was just as willing to talk and explain the wait and what was done to my car and aht additional work and costs were involved. Both are great assets to the Mike Anderson team! More

Finance Department will lie to you. I visited them on Monday and was told they were pulling my credit report from Equifax well after them telling me we couldn't work a deal with where I wanted to be paym Monday and was told they were pulling my credit report from Equifax well after them telling me we couldn't work a deal with where I wanted to be payment wise I left. Later I checked my email and was informed that they actually used Transunion even after explicitly being told by the finance director they would use Equifax. Kudos to my credit alerts for letting me know that they will use deception to make more money. I left a review on their Facebook page yet it never made it for others to see. Magically erased so it only shows good reviews. They won't have to worry about getting my business or any referrals because it won't happen. More

We spoke to a sales person for the purchase of a new car. We agreed on the price, cash. When we arrived they changed the price to a higher price. When we insisted, after much stress, they finally agreed & We agreed on the price, cash. When we arrived they changed the price to a higher price. When we insisted, after much stress, they finally agreed & we signed the papers. It took them 4 hours of us waiting for us to give them the money. Every person who was there to do business with credit, took a priority over us. We would NEVER recommend them, and we will never be back. BYE BYE MIKE ANDERSON, WE WILL BE BUYING MANY MORE CARS SOMEWHERE ELSE. ? More

Mike Ammer I thank you for your call. If anyone ever has had a problem with customer satisfaction call Mr Ammer he will rectify the situation. had a problem with customer satisfaction call Mr Ammer he will rectify the situation. More

I was very impressed with the 2012 Chevy Sonic and Kelley I was very impressed with the 2012 Chevy Sonic and Kelley O'Brien is an excellent dealer. He made my Wife and myself feel totally at home. He expla I was very impressed with the 2012 Chevy Sonic and Kelley O'Brien is an excellent dealer. He made my Wife and myself feel totally at home. He explained everything about the Cevy Sonic showed us some models including the Sonic we picked out and drove. He explained all details about the car and its options. My parents have bought two cars from him and recommended him to us. I would recommend him to anyone and have given his name and dealership to people at my workplace. He is an excellent dealer and I was completely satisfied with his service Gerald R. Fox More

I have never been to a car dealership with such incredible service. They make you feel like you are a part of their family. Our salesman was Kelley O'Brien, and he is the most knowledgable, friendl incredible service. They make you feel like you are a part of their family. Our salesman was Kelley O'Brien, and he is the most knowledgable, friendly, helpful, honest, and hard working car dealer I have ever worked with. I was so impressed by him, I just went back a second time this year to buy a vehicle from him. I will never go to another dealership or dealer to buy a vehicle. Mike Anderson Chevy is an incredible, car buying experience. I highly recommend this dealership and Kelley O'Brien to anyone who is looking for a vehicle. Kelley will go above and beyond to find anyone the perfect vehicle for them. More

We purchased our 2012 Avalanche from Mike Anderson Chevrolet on Saturday 6/16. We never felt any pressure from Kelley to purchase the truck. He worked with us and answered a lot of our questions. Thi Chevrolet on Saturday 6/16. We never felt any pressure from Kelley to purchase the truck. He worked with us and answered a lot of our questions. This is our second purchase from Mike Anderson. All of the staff are very professional and very knowledgeable. I would recommend my family and friends to Mike Anderson Chevrolet. Kim & Dave Ison More

Jesse Nevarez's service was beyond excellent!! He worked hard to get us the best deal on our trade-in and put us in a brand new 2012 Chevy Cruze, which we love!! Thank you so much Jesse!! We give you 10 sta hard to get us the best deal on our trade-in and put us in a brand new 2012 Chevy Cruze, which we love!! Thank you so much Jesse!! We give you 10 stars times 100!! Best sales guy there!! We will definately recommend him to anyone! Thanks Jesse!! More