Mike Anderson Chevrolet of Chicago

Used Car tropes tl;dr: Despite great reviews on some sites, this place utilizes many of the used cars sale tactics and scams (detailed below) that you should be on th tl;dr: Despite great reviews on some sites, this place utilizes many of the used cars sale tactics and scams (detailed below) that you should be on the lookout for. A quick review of my experience with this dealership: * I scoped out the prices on the website and was interested in one that was exactly in my price range, with good features. * Saw and test drove 2 cars around that price range and decided to move ahead with one of them. * Asked several times about: the price on the website being honored (there was some confusion on this part), a $300 off deal offered through their website (was told it would be included, no worries!), foregoing financing, because I know my credit is bad. * Everything seemed fine, then everything went horribly wrong. For starters, I had to ask several times to see what the costs were before I put any money down. I didn't think this was supposed to be the tough part, but I was still walked over to the cashier to put in a down payment before I ever saw the costs or a contract. When I pointed this out, they walked me back to the other building with a half-hearted apology, something about "wanting to save you some time". At this point, I was sat down with the finance manager and given no fewer than 6 things to sign before I was actually shown a contract or bill. When I finally see the itemized list that I asked for in the first place, something is off. Off as in about $2400 extra. I was very clearly, directly told that this was the extended warranty (it was not, more on that later). With a very long day behind me, I let the pressure get the best of me and went along with that. The next day, however, I was doing some mental math on the contract that I had just signed and realized some numbers weren't adding up. I grabbed my copy and discovered I was correct: the $2400 extra was part of the cash price of the car, with another $2000 extra for the warranty, totaling $4400 extra! I drove back down to the dealership to talk to a manager. I was given conflicting reasons for the mix up, but eventually did leave with a fixed contract, minus the $2400 extra. I later discovered you can easily get a refund on extended warranties and did so, bringing the entire ordeal back into my budget. A quick recap on possible scams/tactics at play: * Bait and switch. One of the explanations for the mix up was an overzealous price adjustment system. That line is probably plenty convincing and probably earns that $2400 on a regular basis. * Pressurized signing environment. I was a first time buyer and apparently very susceptible to this. * Extended warranty. It was actually suggested this might be a requirement for getting financing. Some googling after the fact determined this was probably a lie. * Very nice salesperson. Seriously though, they're looking for their commission. Don't trust them. * I'm 90% certain I didn't get that $300 off promotion that was promised. More

totally awesome i just purchased a 2016 impala...what a experience its been for me. the sales men, haz, and robert was excellent on tring to put me in a good and awes i just purchased a 2016 impala...what a experience its been for me. the sales men, haz, and robert was excellent on tring to put me in a good and awesome car, good job guys...once again you guys did great job (haz,robert)...that is why this is my third time purchasing a car from your dealership..thanks again. the whole place is awesome..and great people. b.adcock. More

Best dealer experience!!!! I am being compelled to write this review after the stellar experience I had purchasing from out of state. Was looking to purchase a Chevy SS, whic I am being compelled to write this review after the stellar experience I had purchasing from out of state. Was looking to purchase a Chevy SS, which is in limited production numbers, and GM was running a special. After I missed out on a couple local deals in TX, found one at Mike Anderson of Chicago. Called and spoke with the Sales Manager, Emmanuel Kalou. From my first call to the drive-off, I had nothing but exceptional communication with getting all financing and other details worked out. On top of this, despite having other buyers for the car, he promised to hold it for me even before my financing went through. Flew to Chicago and when I got to the dealership, Emmanuel was waiting for me at the door, greeted me and introduced me to Johnathan Mendez from the sales team. I was extremely impressed with how they handled the entire transaction. All paperwork was already lined up for me to sign, car was washed and fueled up, ready to go. Did a quick test drive, completed all the paperwork and was in/out in less than an hour. During this entire time, was never pressured or even asked to add/buy anything. I've had to buy out-of-state before, but this was by far the best experience I've had with a purchase. I will likely end up there again if I'm in the market for another Chevy in the future. More

Thanks guys! I purchased a 2016 Chevy Impala. The experience was quite a surprise. Tony, the salesman was helpful and direct. He did not waste my time with the she I purchased a 2016 Chevy Impala. The experience was quite a surprise. Tony, the salesman was helpful and direct. He did not waste my time with the shenanigans. He asked what I wanted the dealership to do to walk away with the car I wanted. He got me the numbers that I wanted and I was out of the dealership within an hour and a half. I would definitely recommend Tony. He's straightforward, helpful, and professional. In addition, the finance manger, Rolando was helpful in getting the deal. Thanks guys! More

Two Weeks wait to have my check engine light serviced? I purchased a new car and extended warranty just to have peace of mind, the check engine is on now and the dealer told me to wait two weeks to bring i I purchased a new car and extended warranty just to have peace of mind, the check engine is on now and the dealer told me to wait two weeks to bring it in,Really???? More

Great service without the B.S. I got help from a young lady, Johanna and she guided me through every detail and was more than happy to answer any of my questions, the people here ar I got help from a young lady, Johanna and she guided me through every detail and was more than happy to answer any of my questions, the people here are great and friendly and I would recommend anyone who is getting a new car or just looking to trade in an old car to this dealership. Awesome service, thank you. More

Completely the best Jessie was amazing, I would recommend him to family and close friends who are looking to purchase a car. I told Jessie what I wanted and he went above Jessie was amazing, I would recommend him to family and close friends who are looking to purchase a car. I told Jessie what I wanted and he went above and beyond for me. Thank you Jessie for making my first car purchase a great experience! More

Fantastic- easy- proud to be a customer Our sales man and the finance manager were clearly interested in our needs and met our needs. We were 100 percent satisfied from the time we called Our sales man and the finance manager were clearly interested in our needs and met our needs. We were 100 percent satisfied from the time we called leading up to visiting the new showroom the sales man and the finance person. We were even able to meet the owner of the dealership who is very nice. I am very pleased with our experience Mike More

Bought a new car The sales man Wally Fakhoury was very helpful in showing every thing we need to know the new car. He even set up the blue tooth for me. The sales man Wally Fakhoury was very helpful in showing every thing we need to know the new car. He even set up the blue tooth for me. More

God Awful The biggest mistake I ever made was buying a car from here. Once you drive off they pretty much say to tell with you expect when they're begging you t The biggest mistake I ever made was buying a car from here. Once you drive off they pretty much say to tell with you expect when they're begging you to give them 5 star ratings. The customer service department is horrible! I rather pay and go somewhere where I feel appreciated than go here for the free oil changes you get when you buy a brand new car. Jesse, the salesman was supposed to call me back within 24 hours and it's been over a week. They don't care about you, they want your money. Go somewhere else! More