Midwestern Auto Group Dublin in Columbus, Ohio - Service Center

A little over a week ago, I was driving my 2003 Passat down the interstate and had a sudden loss in power when I hit the accelerator. The nearest VW service department was Midwestern Auto Group in Dublin down the interstate and had a sudden loss in power when I hit the accelerator. The nearest VW service department was Midwestern Auto Group in Dublin so I limped in and was greeted promptly. Then the craziness began. I described the problem and was told they would be happy to look into the issue if an only if they were allowed to change my license plate frames from a competitor to those of their own name. Under the mercy of needing my car fixed, I complied with this demand. After I left and waited on there call to tell me what the problem was, the thought of a requirment to change my license plate frames began to eat at me more and more. It was so stupid to make my service conditional on a 59 cent piece of plastic. The service on the car was good and had this issue been brought up after my car was fixed, I would have been more than happy to convert my plate frames and more importantly my future business. <br><br>However, I was given an ultimatum that left me helpless an in need to have the car fixed under a stupid condition of marketing. I voiced my opinion when I returned to the dealer to pick up my vehicle and told them that this ruined my entire experience. I told VW of America the same thing when they called and gave me their standard post-service survey. In my mind the issue was closed. But to my amazement, MAG could not leave well enough alone and today, I received a phone call from Frank in the service department. I was told that they had received feedback of my survey and that "they could no longer afford to do business with me and told me never to return to their dealership." I can assure you that I never planned to return in the first place, but this phone call was absolutely unnecessary and just demonstrates the interest that this dealer has in total customer satisfaction. So does every customer complaint result in a refusal to provide service? I am sure the competition loves to hear stories such as this and has open arms <br> More