Midwestern Auto Group Dublin in Columbus, Ohio - Service Center

Terrible Experience! AVOID this place They will rip you off at every opportunity. I sincerely believe they only exist to defraud consumers. So outrageous it’s hard to put into the review. They will rip you off at every opportunity. I sincerely believe they only exist to defraud consumers. So outrageous it’s hard to put into the review. Please avoid this place. Terribly unethical heartless service. I’m convinced they only want to deepen their pockets at their clients expense. The most horrific service experience I have had in my 57 year life!! We will never use this organization again - I recommend strongly that you avoid the sales and service at MAG. Please don’t be a victim here. More

Great Very pleased w the repair of my 2012 VW CC. And VW covered the repair under extended warranty from VW. I will return my car for future needs. Very pleased w the repair of my 2012 VW CC. And VW covered the repair under extended warranty from VW. I will return my car for future needs. More

Worst experience ever! If your car is out of warranty..go to DANDINI'S In Westerville!! MAG grossly overcharges! Did not fix issue I paid for. Arrogant Service Manager! N If your car is out of warranty..go to DANDINI'S In Westerville!! MAG grossly overcharges! Did not fix issue I paid for. Arrogant Service Manager! No one will return your calls or emails if you have an issue with paying too much for them NOT to fix the problem! Finally took my car to Dandini's in Westerville. REPAIRED everything for MUCH MUCH less! They're super nice..and they actually care about their work and customer service. My full review is on Google. They left a DEFAULT response, yet never, ever called me! More

Warranty fixes We had just arrived in Columbus when our 2010 Jetta's fuel pump quit. We chose MAG because of their proximity to our new home. MAG had no inherent loy We had just arrived in Columbus when our 2010 Jetta's fuel pump quit. We chose MAG because of their proximity to our new home. MAG had no inherent loyalty to us since we had purchased our car elsewhere. Regardless, from our first phone call to picking up our car there was plenty of professional communication and attention given to us as if we were long time customers. More

MAG VW Extremely impressed by the professional and accommodating staff. Everytime I bring in my car, their service department far exceeds any and all expect Extremely impressed by the professional and accommodating staff. Everytime I bring in my car, their service department far exceeds any and all expectations. If I'm still in the area in a couple years, I know where I'll be purchasing my next vehicle. More

Many years of great service! I have been a long time customer of MAG and have always been totally satisfied with the great service. I highly recommend the MAG team! I have been a long time customer of MAG and have always been totally satisfied with the great service. I highly recommend the MAG team! More

Worst Service Dropped off my Volkswagen Jetta with back passenger side door locks not working. Luis explains he must do a diagnostic test for $120. Then calls and e Dropped off my Volkswagen Jetta with back passenger side door locks not working. Luis explains he must do a diagnostic test for $120. Then calls and explains a new lock will be $423 so for a total of $543 it can be repaired. On multiple websites is has been noted that 2009 Jettas have rear door locking issues . I will never take my Jetta to Mag dealership a again . More

Service and warranty work I routinely take my VW passat TDI to MAG for service their professorialism is second to none and they treat each customer like a VIP. I've taken their I routinely take my VW passat TDI to MAG for service their professorialism is second to none and they treat each customer like a VIP. I've taken their shuttle service right to my work for before, but most recently I didn't even have to. I made a 3:30pm appt online but was dropping the car off on the a.m., They quickly got my car in to diagnose the check engine light, and determined it was a recall item (exhaust flap) then they said if I wanted to wait they could fix the car right away. By 9:30 a.m. I was on my way to work with my repaired car, 6 hours prior to my actual appointment. Being a car guy.... It's also nice to browse all the high end cars there, Porsche, Lamborghini, Aston Martin, and others... That makes the wait much more enjoyable. More

Great Place for Service Frank was exceptional! He was kind and considerate, very knowledgeable and helpful. My car's service was actually finished before the promised time a Frank was exceptional! He was kind and considerate, very knowledgeable and helpful. My car's service was actually finished before the promised time and they washed it too. I love my VW Bug and the people who service her! More

Helpful with decisions I have a 2002 Passat wagon with low miles and in excellent condition - work at home, multiple cars, and garage kept. It has served me well, but it's I have a 2002 Passat wagon with low miles and in excellent condition - work at home, multiple cars, and garage kept. It has served me well, but it's at the point where I have to decide how much money to put in it when major service is needed. Frank C did a superb job of gathering data on all the options, helping me with the cost-benefit thinking, providing his expert advice, and introducing me to the man who was actually working on the car so we could a clear understanding on a couple of issues. We ended up with a perfect compromise that was several hundred dollars less than the most expensive option. They did a superb job, and the car runs and handles like new. Such expertise and commitment of time are rare in today's service shops, and getting to talk to the mechanic is nearly impossible, even when necessary for an accurate assessment. I'm 5-star happy, and I highly recommend MAG's VW service. More