Midwestern Auto Group Dublin in Columbus, Ohio

Smooth process Found a used VW Tiguan online that worked for my budget. Worked with Todd Hurley at the dealership. He reviewed the CARFAX of the car with us and mad Found a used VW Tiguan online that worked for my budget. Worked with Todd Hurley at the dealership. He reviewed the CARFAX of the car with us and made sure we had all of our questions answered. He and the finance person gave us several options and Todd even for more money for our old trad car than we were expecting we could get. He also made sure we could get some touch up paint for future use. More

Great experience Have been to many dealerships that past couple months looking for the perfect car and this was by far the best experience I have had. Ryan was very i Have been to many dealerships that past couple months looking for the perfect car and this was by far the best experience I have had. Ryan was very informative, non pressuring and pleasure to work with. Haven’t purchased the car yet but this dealership and a VW Is at the top of my list for sure. Highly recommend this place. More

New VW It was a smooth and good experience buying our new car at MAG. The sales consultant, Tim Kenny, was very professional and honest and gave me good advi It was a smooth and good experience buying our new car at MAG. The sales consultant, Tim Kenny, was very professional and honest and gave me good advice. More

Good Customer Service and Prices I was helped by Logan in the purchase of my 2019 VW GTI and it was a very pleasant experience. Logan constantly stayed in touch with me through texts I was helped by Logan in the purchase of my 2019 VW GTI and it was a very pleasant experience. Logan constantly stayed in touch with me through texts, updating me and guiding me well. Very friendly staff and I'd definitely recommend doing business with them. More

Easy and smooth car buying experience Todd with MAG was helpful every step of the way from test drive to handing us the keys! We had a very specific car in mind and there was no run-around Todd with MAG was helpful every step of the way from test drive to handing us the keys! We had a very specific car in mind and there was no run-around or pressure when working through the process. More

Great customer service Over the years I have dealt with a few car dealerships and I have to say that MAG Volkswagen of Dublin Was one of the best that I have dealt with. Eac Over the years I have dealt with a few car dealerships and I have to say that MAG Volkswagen of Dublin Was one of the best that I have dealt with. Each salesman was polite and accommodating. My personal salesman Tim Kenny When out of his way To make sure all of my questions were answered and made sure that I got the best deal possible and I got the car that I wanted. I will highly recommend this place to anyone looking for a new car. Over all experience was outstanding. More

Poor customer service and workmanship It's both disappointing and frustrating that I'm having to take the time to write this review, however after failed promises and weeks of waiting it f It's both disappointing and frustrating that I'm having to take the time to write this review, however after failed promises and weeks of waiting it feels like an appropriate action. From my experience, MAG operates behind the glitz and glamour facade of a main dealership with zero quality control on its workmanship and comprehension of customer service. I used MAG VW to address an engine fault on my CPO VW Tiguan. The fault was attributed to a number of faulty fuel injectors that were replaced under the warranty. During this process, a decarbonization of the engine was suggested whilst the intake manifold was removed for injector replacement. This was a step not covered under warranty, however, capitalized on some of the duplicate labor associated with removal of the intake manifold etc, resulting in a quoted cost of $300 vs. the regular $900. Following delayed communications on the status of the work, vehicles completion date/time my wife finally collected the vehicle. Upon inspection of the engine compartment later that day, I was greeted by a combination of carbon deposits and solvent residue sprayed over every surface of the engine bay, under hood and scuttle panel. It's worth noting at this stage that each vehicle I own, whether show car or daily driver are hand detailed to a high standard, this includes the engine bay. The cleanliness of my engine bay only served to compound the apparent lack of care taken on servicing my vehicle, technicians attention to detail, QC standards and overall pride of workmanship. This is a far cry from the hallmark image of master VW technicians that MAG touts in its servicing imaging and top dollar labor rates. The carbon splatter could have been completely avoided by placing a disposable plastic cover over the engine bay. Upon detailed discussion with Bobby the service advisor we'd concluded that a $50 credit on the prior invoice to accommodate both my time and numerous clearing solutions required to address the mess. Bobby who'd agreed in writing (text) has failed to action this resolve weeks after the fact (service completed 20th July. Follow up calls have referenced his manager's vacation as a rationale/ excuse for further delay. I question an organization that requires a chain of command to authorize a limited $50 refund with no disregard to promptly address the matter and customer satisfaction. I urge other consumers a word of caution with trusting there servicing needs with the low standards upheld across Stan Ralphs team. More

Professional Dealership The service was excellent and the staff was professional and friendly. For the first time I had no additional questions at signing and all the i forma The service was excellent and the staff was professional and friendly. For the first time I had no additional questions at signing and all the i formation was clear and thorough. Todd and Derek thanks for making my process smooth and my experience top notch. Theo More

Best purchase experience! I have never had a better experience purchasing a car. Logan truly went above and beyond to help me find the car that I wanted. Since I love about 2 h I have never had a better experience purchasing a car. Logan truly went above and beyond to help me find the car that I wanted. Since I love about 2 hours away from the dealership he made sure to work with my schedule. I could not be happier with my new car and I’m really impressed with how much Logan and the rest of the staff at MAG VW care about their customers. More

Great Experience Tim Kenny was excellent to work with. He made sure we found the right car for our needs, and we are very happy with our purchase. Tim Kenny was excellent to work with. He made sure we found the right car for our needs, and we are very happy with our purchase. More