Midwest Superstore

Poor customer service, no one cares about the customer! Took a spotless auto in for an oil change and got it back with grease & grime on seats & floor. No calls are answered and no one follows through at th Took a spotless auto in for an oil change and got it back with grease & grime on seats & floor. No calls are answered and no one follows through at this dealership. My Ford will have to be serviced somewhere else after yesterday's experience! More

Tires Ashley was very knowledgeable and helpful. She was not pushy but gave me all available options. They kept a white selection of tires in stock. Ashley was very knowledgeable and helpful. She was not pushy but gave me all available options. They kept a white selection of tires in stock. More

fast and friendly I was able to leave my vehicle and was given a ride to my job, and when car was ready they brought it to my work place, I have going to Midwest to ha I was able to leave my vehicle and was given a ride to my job, and when car was ready they brought it to my work place, I have going to Midwest to have my car serviced since I bought my car their, I also get a coupons in the mail for my oil change, which is a great savings. I recommend Midwest, great people. More

Caring for customers. Midwest Ford service department is the best place to take your vehicle. You can tell they care about their customers by the way they treat them! Midwest Ford service department is the best place to take your vehicle. You can tell they care about their customers by the way they treat them! More

Unfriendly people and hidden chsrges! Jim turner should not be working with the public! You have hidden charges that i feel are ridiculous. I have to pay for a shuttle i don't use. Cover Jim turner should not be working with the public! You have hidden charges that i feel are ridiculous. I have to pay for a shuttle i don't use. Cover for my seats and the lifts to rotate my tires. Hoping i can find some else to work on my car. Take to wichita if i have to. Was not happy! Thanks for asking! Have a great day! More

Good honest service I've always felt Midwest's service dept has done a good job repairing and maintaining my vehicles. They might now be perfect but they are fair and hon I've always felt Midwest's service dept has done a good job repairing and maintaining my vehicles. They might now be perfect but they are fair and honest. More

2017 Highlander Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staf Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staff claims it is cooling, but I have my doubts. More

great! As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware of anything that my vehicle may need, or what's coming up. More

Frustrated I found a transmission leak on my truck and made an appointment with Jaime for 04/20/2017. I initially didn't have any issues. Jaime politely told me I found a transmission leak on my truck and made an appointment with Jaime for 04/20/2017. I initially didn't have any issues. Jaime politely told me the first appointment was a diagnostic check only, not the repair. I was told the parts had been ordered and would be in on 04/21/2017. Due to my work schedule, I wasn't able to get my truck in for repair until 04/25/2017. The repair was covered under warranty. I dropped my truck off at the dealership on 04/25/2017 at 0630 AM. I didn't receive a phone call from anyone all morning, so I called around noon to check on my truck's status. Jaime told me the service technician wouldn't be able to get to my truck, so I would have to reschedule. The reasoning I was provided was the repair would take an extended amount of time. This didn't make any sense because I scheduled the repair five days prior. The service technician also should have known well beforehand that he wasn't going to get to my truck on the scheduled day. Jaime told me she didn't have any control over which vehicles the service technician repaired first. She then told me she would have to speak to her manager, "Elijah" about the situation. I didn't receive a call back until about 2 PM. Jaime told me the plan had changed and my truck would be repaired that day. At approximately 3:30 PM, I received a phone call that my truck had been repaired. Needless to say, I was frustrated over the entire incident and most likely won't be returning to the dealership for any future transactions. I want to clarify that Jaime was very polite and professional. More

Take too long Squeduled an appointment for an oil change. Took them almost 1-1/2hr. I usually spend 20 minutes to 30 minutes tops for an oil change on a walk in. Wo Squeduled an appointment for an oil change. Took them almost 1-1/2hr. I usually spend 20 minutes to 30 minutes tops for an oil change on a walk in. Would not go back. More