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Midwest Auto Store

Florence, KY

2.1
86 Reviews

166 Weaver Rd

Florence, KY

41042

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Showing 86 reviews

October 15, 2019

Jim & Peggy buy a car for their daughter I called to insure that a car I looked at on line was still available. I was assured that it was. Aaron Brown, Midwest Auto Store's employee said th More

by Big Jim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Brown
Oct 17, 2019 -

Midwest Auto Store responded

How wonderful that Aaron was able to make your buying experience, fast, easy and pleasant! That's exactly what we strive for. Thank you for taking the time to share your experience, we really appreciate it!

July 13, 2019

Will be a returning customer We bought our Nissan Juke here from Kevin L. at the end of May 2019. We loved the car and they allowed us to trade our SUV in order to get it. Howeve More

by MandysJuke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lowe, MJ
Sep 04, 2019 -

Midwest Auto Store responded

Mandy, we are so glad you had the amazing experience we always strive for! Thank you for taking the time to share your thoughts. We hope you continue to love your Juke and we look forward to helping you again with any car purchase or service needs you have in the future!

May 29, 2019

I bought my Ford Fusion there Great experience. Found on carGuru. They beat the cost of all the other dealers that I looked at. They were sensitive to my time because I had More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lowe
Sep 04, 2019 -

Midwest Auto Store responded

We are so pleased that we could meet your needs and help you get the best car for the best price! Thank you for taking the time to share your thoughts and experience. We hope to be able to help you again in the future.

May 28, 2019

this is the place!! purchased 2013 ford focus yesterday. Kevin Lowe took very good care of me. no hassle. no bs. straight forward the way I like it. thx Kevin. finan More

by ninaj0421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kevin,mj,brenda? sorry, but she did a nice job
Sep 04, 2019 -

Midwest Auto Store responded

We are so glad to hear that we have provided the best service possible! We take pride in our knowledge and the care we provide our customers, so we're very grateful that you took the time to share your experience here. Sounds like we will see you again and we look forward to the opportunity!

March 21, 2019

Great Service. Great People. We purchased a Chevy Silverado 2010 yesterday and are more than happy with the wonderful service. It was fast and hassel free. Will definitely be back More

by Cody & Kelsi Bush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lowe
Sep 04, 2019 -

Midwest Auto Store responded

Cody and Kelsi, thank you for sharing your thoughts and experience! Making the car buying process simple and easy is a priority for us, so we're glad to hear we achieved that for you. Kevin is grateful for your kind words and looking forward to assisting you again!

February 11, 2019

No Hassle, Great People Ask for Kevin Lowe. My son needed a new car quickly. We told Kevin what we needed in price and he hooked us up. Amazing More

by Winans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lowe
Sep 04, 2019 -

Midwest Auto Store responded

We love to know that we were able to provide just what you and your son needed! Thank you for taking the time to share your experience. Kevin appreciates your recommendation! We look forward to helping you both again in the future.

November 26, 2018

Honest people Kevin Lowe was my salesman on recent purchase. He worked with me and was not pushy. The unit was actually in better shape than I expected. Thanks More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie and Kevin
Sep 04, 2019 -

Midwest Auto Store responded

We aim to make the car buying experience as pleasant and clear as possible, so we are extremely happy to hear that we were able to exceed your expectations! Thank you for taking the time to share your experience and we hope you will come see us again for your next purchase or service.

August 20, 2018

Had to do there work for them. Found out after buying car with cash I had to do my own title work and License. It took 2.5 weeks to get the papers to take to the DMV. Why so long? More

by Zack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Lowe
Sep 04, 2019 -

Midwest Auto Store responded

Hi Zack, please accept our apology for this extremely delayed response. We are sorry that you did not have a good experience with us and felt that the process was unfair. Though the temporary tags received with a car are valid for up to 60 days, we aim to get the the title paperwork delivered in 3-4 weeks, which is a standard time-frame when processing 50-100 cars per week. We're sorry you were frustrated with the 2.5 week delivery time, though we believe it to be better-than-average. Regarding the document processing fee, please understand that the fee applies to all purchases, whether financed or paid in cash, and to all cars regardless of price. The documentation processing fee covers all administrative related costs, including but not limited to: internal systems, processing forms, government regulatory tasks, access to the CarFax report, etc. This fee cannot be changed on a case-by-case basis as we are required by law to charge the same processing fee for all cars and all types of purchases. We hope this information is helpful and that you will allow us the chance to serve you again in the future.

June 11, 2018

Fast Service and an Smooth Transaction! We just purchased a used car as a graduation gift. We had a very pleasant and smooth transaction. Kevin Lowe was very easy to deal with and no high pr More

by Crissybill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lowe
May 29, 2018

Scam dont shop here So i contacted this dealership to buy a van they wouldnt work with me on the price and turns out the were gonna scam me with a dealership fee. Of a to More

by Holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chelsea and kevin
Mar 04, 2022 -

Midwest Auto Store responded

Holly, we have attempted everything to get your purchase finalized. We only charge our doc and title processing fees and prices are market driven and really we are set up as LOW PRICE NO HAGGLE. we could do that deal as the special finance bank was charging US NOT YOU 1879.65 fee that we did not have room to absorb and sell you the car. We are not SCAM, it is reality and your credit situation

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