Midway Nissan

I brought my Altima here for service. After calling around, I found the best prices here. I had a great experience, and even though I live in Mesa it's worth the drive, I will definitely be back. The s around, I found the best prices here. I had a great experience, and even though I live in Mesa it's worth the drive, I will definitely be back. The service advisor even stayed late, and kept me informed about the status of my repairs. More

On December 23, 2010 my wife and I purchased a Pre-owned Honda Odyssey van. During our "closing" the finance representative, Marc, was quite friendly and presented us with many different options, including Honda Odyssey van. During our "closing" the finance representative, Marc, was quite friendly and presented us with many different options, including extended service plans. He described the plan that we agreed upon, which included regularly scheduled maintenance - basically, we would have no out of pocket expenses for three years or 45,000 miles. As with all "deals" this one dragged on and on until we were numb and not paying close attention as we signed paper after paper. Two weeks later, when I called the sales department to find out when the vehicle needed to come in for service, I was transferred to the service department. The person I spoke with, whose name I didn't write down, said he couldn't find a record in the computer for our vehicle, but he would call me back. A week later I called again, and got the same response. I am still waiting for either of the people I spoke with to call me. When we received the Extended Service plan agreement in the mail about two weeks ago, there was no mention at all of the 3 year / 45,000 mile regularly scheduled maintenance. In trying to figure this out, I called the dealership on Tuesday February 1, 2011 and asked to speak to Marc. I was put through to a man named Paul, who informed me that Marc was no longer with the dealership. I explained to Paul what had transpired. He told me that he would look into this, that he would most likely be able to fix this, and he would CALL ME BACK IN A COUPLE OF DAYS. As of 11:30 this morning, I had not heard from Paul or anyone else at the dealership. So I went to the dealership today. I arrived at 11:45am and asked the receptionist in the Used Car Sales area to speak to Paul. I told her that I have been waiting for 8 days for him to call me back. She told me that Paul "had just gone back with a customer," but she would contact him. After about 10 minutes (during which time I used the restroom), I was told that Dave would be out in a few minutes to see me, and that Dave was Paul's director. As I was waiting to speak with someone, there was an announcement over the intercom calling "All A-Team members to the sales desk," followed a few minutes later by a squad of salesmen trooping into someones office and receiving what appeared to e a royal ass-chewing. While I couldn't hear any words that were being spoken, I could tell by facial expressions and body language that no one in that room was having a good time. Finally, after 20 minutes of waiting, Paul (not Dave) came out to meet me. When I explained why I was there he had a completely blank look on his face. I refreshed his memory of our conversation over a week ago, and the "light went on" behind his eyes. Within 15 minutes, I left the dealership with the correct paperwork in hand for the Execu-care maintenance agreement. So what is my beef - why am I rating this dealership "Very Bad" for customer service? Quite simply because of the failure of not one but three employees to return my calls. Additionally, the spectacle that I witnessed in the sales are was inappropriate. I have a question for the person at Midway Nissan who will read this. Are you deliberately trying to perpetuate the sterotype of the untrustworthy and unreliable used car salesman? Do you purposefully teach your staff to ignore customers who have already purchased a vehicle in the hope that they will go away? Do you choose your sales leaders based on their ability to bully their sales staff? Because if you don't do these things, you couldn't tell it from my experience with your dealership. I have over 20 years in sales and sales management, including being a sales team leader, area manager and sales trainer. You would do well to shutdown your dealership for an entire day, or even two, and TRAIN YOUR STAFF on customer service. I would NEVER, EVER recommend your dealership to anyone based on my experince so far. Fortunately, you will have a number of opportunities over the next three years to change my mind, as I will be coming in for my regularly scheduled maintenance. More

Every one was very helpful and very polite. They met all Every one was very helpful and very polite. They met all my needs in a timely manner I was very pleased and would send family and friends. I have Every one was very helpful and very polite. They met all my needs in a timely manner I was very pleased and would send family and friends. I have no more to say every one was good. Everyone that was there asked me if I had been healphed. Mangers would call me and ask m how I liked my truck and was every ok. The finance mangers were very helpful. Think you Frances Zamora More

After walking away from a few dealers, I found Midway to be a breathe of fresh air. Prior to visiting the dealership, I nailed down many of the details by email. When I arrived at the dealership Laura gree be a breathe of fresh air. Prior to visiting the dealership, I nailed down many of the details by email. When I arrived at the dealership Laura greeted me like an old friend. Both Laura and Alexander were a pleasure to deal with, neither pushed us although I'm certain they must have been ready to leave on the eve of a holiday. I felt that Midway was giving me a fair price on a good product without trying to pack it with hidden fees to make a few more bucks. AND my car came with 2 years free scheduled maintenance. All in all, this is the best car dealership experience I've had. More

I would highly recommend Midway Nissan to my friends & family! When my husband and I walked into the dealership 2 weeks ago, I only wanted to test drive the '11 Maxima. I still hadn't decided what kind of family! When my husband and I walked into the dealership 2 weeks ago, I only wanted to test drive the '11 Maxima. I still hadn't decided what kind of car I wanted. After driving the Maxima, I was sold and we walked out that day with a brand new car. Everyone we worked with was very professional and I felt they treated us fairly. They worked hard to make sure we were completely satisfied with our purchase. Andrew was great, he was nice enough to sit down with me in the car to make sure I knew where everything was and how everything worked. A few days after my purchase, Aaron called to make sure everything was good and that I was still completely satisfied. I was very impressed by their commitment to customer satisfaction. They even took care my tire 2 weeks later, even though it wasn't cover under the manufacturer's warranty. The next time I'm in the market for a car, I will definately go back to Midway. Thanks!!! More

I was impressed with Aaron in customer service he went out of his way to fix a problem that had come up with my purches and made it right by honering what I signed and read about the nissan advantage it d out of his way to fix a problem that had come up with my purches and made it right by honering what I signed and read about the nissan advantage it doesnt apply to used cars which is not clearly stated so when you buy remember that. otherwise the vehicle is great and the service by Aaron was awesome especially since he is honoring the advantage. More

I gave the rating I did because of the customer satisfaction of Kenny Smith. He is the reason I would go back there again or send anyone else to this dealership. The way Kenny handled my situation satisfaction of Kenny Smith. He is the reason I would go back there again or send anyone else to this dealership. The way Kenny handled my situation and did everything he could to help me out is beyond belief. When I think Midway Nissan.... I think Kenny Smith. More

This dealership is very professional. They do not try to force a sale on you like most dealerships and handled the sale is a very good manner. My salesman Daren did a fantastic job and made my first time ca force a sale on you like most dealerships and handled the sale is a very good manner. My salesman Daren did a fantastic job and made my first time car buying experience a good one. I would rerer anyone to this dealership! Thanks guys! More

I was refered to them threw a friend of mine that had a good expirence with them. I was looking for a 07-08 S550 AMG and didn't know if the could get one for me since they were a Nissan Dealership not only good expirence with them. I was looking for a 07-08 S550 AMG and didn't know if the could get one for me since they were a Nissan Dealership not only did they get one for me but it completely exceded all my expectation's. The car is an 08 S550 AMG that look's show room new and it is my Dream car! My total experince there from Sales,Finance, to the General Manager was Amazing. I will buy all my vehicle's from now on from them and we will refer everyone I know as well. More