Midway Nissan

I purchased a vehicle from Midway Nissan in May of 2012. The entire process from top to bottom was questionably ethical at best. We'd be promised one price from someone and then have it changed. We'd negoti The entire process from top to bottom was questionably ethical at best. We'd be promised one price from someone and then have it changed. We'd negotiate it back down only to have another term changed. We eventually ended up settling on a purchase price, went back to finance and were offered a vehicle service contract as well as a vehicle maintenance contract together. We specified that they were to be co-terminous and both were referred to as the "gold coverage." The line item on our contract lists them as one delineation, further bolstering that they were indeed co-terminous and part of the "gold coverage." When we went to use our maintenance contract we were told we didn't have the right one. For months we have attempted to get them to file the correct paperwork for what we had originally agreed upon. We have now been told that instead of the 5 year/75,000 mile maintenance contract we originally purchased which was to cover all routine maintenance including oil changes that the best they can offer is a 2 year, 30,000. That went to a 3 year, 45000 mile but ONLY oil changes. They want to negate the rest of the agreement. After dozens of phone calls and getting passed around I was finally contacted by Troy Matthews, the GM, who offered a 5 year 75,000 coverage but for oil changes ONLY. All the other maintenance we agreed upon they are refusing to honor. Interestingly enough they have the video and acknowledge that their finance person didn't delineate or distinguish between the two contracts and that there is ambiguity. Our audio of the same negotiation confirms our version, that the items were offered together, and our point remains that they need to honor what was offered, even if their finance manager misspoke. They are refusing to do so and have told us they will only offer the 5 year,75000 mile if we agree to sign a release, waiving all of our claims against them. While I have no doubt they are losing money on what they offered, the bottom line is they offered it, we accepted, and now 5 months later they are going back after the fact and changing the terms of what we all agreed to and what video and audio tapes confirm. Midway Nissan has provided nothing concrete to substantiate their viewpoint. They acknowledge that the finance manager Brad never specified them as different items, but are still treating them as such because ultimately they don't want to have to pay for what was promised. The video confirms that the only terms discussed were 5 years and 75000 miles and they have said or provided nothing to refute that. Their only point keeps coming back to the point that their finance manager misspoke and now they won't honor what he said. More

My experience with this dealership over the past few years has been pretty great overall with really only one negative occasion, however they have certainly redeemed themselves recently. SALES DEPARTME years has been pretty great overall with really only one negative occasion, however they have certainly redeemed themselves recently. SALES DEPARTMENT: I recently bought a new Titan 2012 from them, the whole experience was truly amazing this time round. Firstly let me start out by saying I was currently in a new Chev Silverado bought from Midway Cheverolet that I was having no end of problems with including and mostly the dealer. I approached Midway Nissan with my issues and asked for help to get me out of the Chev into a Titan. From here they made the whole process very simple, granted this was an easy sell as I already knew what I wanted, it was just a matter of paperwork, finances etc. I was introduced to Eric Baley and he took care of everything for us. He was very friendly, easy to speak with and listened to what I was asking and telling him. He was well educated on the vehicle we were looking at in particular and was quick to admit if he wasn't sure on something and had to find out or confirm. We didn't play the usual bartering on price very long and quickly came to a suitable payment plan, the biggest thing they had to figure out was trading in a new Silverado which they made work and I thought I'd be stuck in it. I was there with my youngest son of 3years, and they made sure he was also comfortable and happy, with popcorn, movies and paying special attention when to him when needed. Believe me car shopping with a 3 year old is a whole new ball game. When everything was ready we went to sign papers, did have to sit through the we are going to sell you the earth on warranties spiel then back out to be delivered the vehicle. Overall the process was handled very efficiently. It was late so the vehicle was delivered with conditions as they had re-detail the vehicle and fix up some minor paint damage, but we had booked it in at a convenient time and they even agreed to do some minor changes for me. :) All smiles! After returning, Eric took the car to be cleaned and well presented and even took some time to go through a few additional new features with me, including operating the DVD system, then booked it for first services and "we owes". SERVICE DEPARTMENT: I have been going to this service department the past couple of years now and they truly are exceptional! Leslie Mosses has been nothing short of amazing! always treating me with respect and treating the vehicle as if its her own. She knows her stuff and knows her way around Nissan's like you wouldn't believe. She always went above and BEYOND the call of duty every time. Also a big point I like to make is she never tried to push me into needless services. I know my way around a vehicle and understand when things need to be done, I hate it when some garages or dealers are like ' this needs changed or replaced etc' when its not really needed. She was always to the point and showing me anything in detail if something was really wrong, even introduced me to the mechanic who was working on my vehicle. They offer courtesy rides when I need them or have even supplied a rental if really needed, on occasions they have even offered to drop me home if a vehicle was going to be in for some time, and I live in Anthem which is a fair distance from the dealer! The doughnuts in the morning are a sweet deal to! alongside popcorn and coffee. I have also worked briefly with Andy and Tim who also have been friendly and helpful. OVERALL: I had bought one vehicle a year ago from them (used) which turned out to be a Lemon, unhappy with that, they tried to sell me into a new Titan and taking back the Lemon at full purchase price. I started to shop around Apples for apples and ended up buying the Silverado from Midway Chev (my biggest mistake)! 3months later I'm back at Midway Nissan looking for a Titan again. Both Sales experience have been great and gone smoothly. Midway Nissan certainly has exceptional customer service and their staff is a result of that. I would recommend to anyone seeking a vehicle. The Service department is the best Ive experienced and would tell anyone to go here! Leslie has been fantastic and certainly a HUGE asset to that department. I look forward to looking at the new pathfinders in the coming year or so. 5 Stars! excellent customer service, and service department! B.Southgate More

I was disappointed last week when I called Midway Nissan to find out the guy that always helps get things done, Bruce, was no longer there. Before I bought my '12 Murano, I went to all the dealers in the va to find out the guy that always helps get things done, Bruce, was no longer there. Before I bought my '12 Murano, I went to all the dealers in the valley and Bruce was the only person I could trust. He is a great sale rep who helps his costumers even after the deal is through by setting up appointments for services and oil changes. He always says what he means. What a surprise! More

I have got to say this was one of the best car shopping experiences I have ever had.We purchased a 2012 Nissan Titan from Bruce Weiss. He was extremely helpful and informative . Bruce took his time with u experiences I have ever had.We purchased a 2012 Nissan Titan from Bruce Weiss. He was extremely helpful and informative . Bruce took his time with us while we made our decision . Bruce made sure that we got the best possible deal .I look forward to working with Bruce Weiss again for my next vehicle purchase this winter. Bruce your the best!!!! More

I have had several dealings with Midway, First being a 2010 Frontier which I later returned to trade for a larger Titan. Bruce took me under his wing and provided me with an honest straight forward respe 2010 Frontier which I later returned to trade for a larger Titan. Bruce took me under his wing and provided me with an honest straight forward respect. I have since returned to purchase a second car which was totally painless. Bruce has always remained very honest and friendly when it comes to my wishes and desires in looking for a new purchase. I was dismayed to learn that Bruce is not working at the moment for Midway Nissan, I have been approached by several sales personal in search of my business however, I will be waiting for the return of Bruce Weiss, knowing that he will work for my behalf in getting me the best auto for the price. The purchase of a new auto is (to me) one of the worst time consuming efforts that a person has to make in life. In working with Bruce, much of the headache is diminished and the experience will be worth your time. Scott P. Hall More

As I exited my vehicle, I was greeted with friendly and courtesous salesmen. Patrick and James were recommended to me.From the moment I was introduce to Patrick and later James helped, I was treated like a courtesous salesmen. Patrick and James were recommended to me.From the moment I was introduce to Patrick and later James helped, I was treated like a Queen. They were truthful and honest and showed they were true professional. Patrick knew the perfect vehicle for me after telling him what type of car I was intersted in buying. His first selected was perfect for me and it was what I would have selected. My test drive with James provided me with the knowledge of the vehicle and all the things I needed to know before asking any questions.As a woman buying and by myself, my experience was an excellent one and I would recommend the excellent service I received to anyone buying a new or used car. This is a terrific dealership with excellent personal like Patrick and James. More

From the time we arrived for our appointment, Mr. Weiss made my daughter and I feel we were the most important customers of the day. He insisted we would be treated fairly and swiftly in finding the vehicl made my daughter and I feel we were the most important customers of the day. He insisted we would be treated fairly and swiftly in finding the vehicle we wanted, ( color, year, accessories, etc.) He reviewed with us the pros and cons of outright purchases versus leasing. We wanted to know what our options were, so we could identify which direction to go. We were at Bruce's discretion of auto pricing, as we had no idea how to lease or how to deal back and forth for a new outright purchase. When we had some facts to consider, the lease arrangement seemed to be the best for our situation. Taking into all of the considerations and costs involved, we, along with Bruce's expertise led us to the lease arrangement as a great way to go. We had formulated a walk in plan, with our objectives before we walked into the dealership, and as the process unfolded, all of the objectives seemed to fall in place. Bruce used some terms, like negative ownership of outright purchasing versus the positives of leasing. And it really was an easy decision after everything was laid out for us. He gave us several price options for the leasing and seemed to know what our objectives were. The payment plan was perfect, and the lease term was also. We added the paint and condition option as a backup in case of damage over and above normal dings and scrapes. The whole idea was to cover all of our costs when the lease was over. The finance manager was a great help. also. We had follow up from your management staff after the fact and we do appreciate the concern. We've had occasion to go into the dealership a couple of times since and both times, Bruce has continued to act as if we were his most important customers of the day. Last of all, we love the car! More

I rarely write reviews but I absolutely have to write this one. We live in Gilbert and after shopping around in Tempe and San Tan we decided to drive to Midway Nissan which is an hour away from us. This this one. We live in Gilbert and after shopping around in Tempe and San Tan we decided to drive to Midway Nissan which is an hour away from us. This is by far the best shopping experience we have ever had. Not just car shopping but shopping in general. Patrick showed us exactly the cars we wanted to see. We could test drive any car we wanted and we could ask any question imaginable. Patrick was knowledgeable and very friendly. When we sat down to talk numbers, we were introduced to Bruce. He had very non pressure approach and years of experience. You can tell that he really cared about giving great service and making sure that you would get the best deal you can. He will not try to make a deal with you that financing will not approve. He will absolutely do the best for you. Financing was fast and easy. John in financing department was fantastic! Honest car sales people do exist! I will highly recommend Midway Nissan dealership to everyone I know. Amazing experience and we will be back and that's the only place we would ever buy a car from. Kate More