Midway Nissan
Phoenix, AZ
Filter Reviews by Keyword
By Type
Showing 1,021 reviews
Very pleasant experience. Answred all our questions. We traded in a car we had bought there in 2009 for a 2013 Altima. We would highly recommend this dealership. traded in a car we had bought there in 2009 for a 2013 Altima. We would highly recommend this dealership. More
We were directed to you from another Nissan dealership. They knew your inventory had the car of our dreams. The sales representative warned me about your willingness to do business but I was confident we c They knew your inventory had the car of our dreams. The sales representative warned me about your willingness to do business but I was confident we could reach an agreement. We were willing to purchase the car site unseen with communications and pictures and a trustworthy team. Your sales representative's written statements about prices were changed when they knew we wanted the car, prices quoted were not upheld, and deals promised regarding gift cards were taken back. This made me wonder what we could believe and trust with this sales representative. I brought this to your representatives attention, Ms. Mayorga, and referred to her statement "earn my business", "respond to me and receive a $50 gift car, "$43,670" I received a typical response of sorry it wasn't part of how you do business there and an excuse because I do not live in Arizona. I was in fact communicating through internet sales which communicates with people all over the United States. I then received a message from her manager, Ms. Lopez, who was the most incompetent and unfriendly customer representative I could imagine. She threatened me saying I was not to use any internet communications or she would have them erased. I am really sad that I will not be able to purchase the car I was looking to buy there. But, the the exceptionally poor customer service and the dishonesty, makes it impossible to trust anything they say. Buyer beware!!! I should have listened to my local dealer when they warned me about this specific dealership in the first place. More
I love Midway Nissan. I have bought two cars from them and worked with Josh Pinnegan who is absolutely the best! He made the experience exciting, fun and easy. He went out of his way to help me understa and worked with Josh Pinnegan who is absolutely the best! He made the experience exciting, fun and easy. He went out of his way to help me understand exactly what I was buying and gave me a Great deal. I would totally recommend him to all my friends interested in buying a Nissan. More
I found a vehicle on their website that I really liked. Before driving an hour to their dealership I called and talked to Robert Bridgewater. He assured me that the vehicle was still available so I told hi Before driving an hour to their dealership I called and talked to Robert Bridgewater. He assured me that the vehicle was still available so I told him I was on my way. Once I arrived there Robert passed me on to someone else whom I had to walk the lot with for 20 minutes before figuring out that the vehicle was in fact not there anymore. The dealership did reimburse me for me for the waste of gas and time that this trip costed. More
My overall experience with Midway Nissan has been nothing My overall experience with Midway Nissan has been nothing short of excellent every single visit. I currently have a Nissan Rogue which I use as a wor My overall experience with Midway Nissan has been nothing short of excellent every single visit. I currently have a Nissan Rogue which I use as a work vehicle so I am constantly getting regular oil changes and extensive maintenance done. No matter the extent of the issue ranging from minor to extreme the staff is always ready to help and get the job done right and in a very timely manner. I have made appointments which were withheld and done as quickly as I was told; I have also walked in without an appointment and have been greeted just as friendly and helped just as fast and timely. from getting a quick oil change to having to leave my vehicle for a few days and taking a rental car from Nissan it has always been the absolute best customer service, quick professional service, the friendliest staff, very reasonable pricing and specifically my preferred employee I always go through Leslie Moses always checks if I qualify for any special deals and/or and coupons etc. which is very greatly appreciated from myself and my company. The overall experience is absolutely stellar and I could not be happier with my ongoing experiences with Leslie Moses and here spectacular team of technicians. More
Went here for a Nissan Versa 2013 internet price of 11,160 automatic.Called first to see if they had it for the price as in add they said they said yes it was that price and they did have it!!!Went the 11,160 automatic.Called first to see if they had it for the price as in add they said they said yes it was that price and they did have it!!!Went there that night only to find that it is not truth to get that price you have to qualify for a bunch of discounts!!!Which I did not qualify for such as collage student,vet so on....!!Then to add to it they want me to do a credit app when I don't even know the true price of the car that will be sold to me as???To make it worse I never drove it come on please !Don't go here save your self the time and hassle!Who in the world will buy a car if they don't know what you will pay for it and you never drove it poor customer service never go there!!! The problem continues Sat 3/16/13 I went to the talking stick tent sale because I got a call form you guys again I was told come and you would make it right you were sorry yadada...and this time it was for a 2013 Nissan Vesra or even a 2011 even 2012 and I told you guys again don't waste my time and I won,t waste yours I have a deal at another dealership for a 2011 Nissa Vesra for 12thousand dollars out the door tax title,lic,docs if you can beat that or stay close for a new one I will go !They said yes!Well I go and they get me to try I brand new one for 13,979 fees 715.00 2500.00 for my trade 2000.00 down 72 mo at10.50% monthly payment of 265.00 which is very deceiving cause if you do the math the payment is higher.To make matters worse when it comes time to sign your people add in 345 wax some thing I did not ask for 2000.00 extended warranty 700.00 gap insurance all things I did not asked for when I asked for you to take them out you guys said the bank would not let you so many lies and you also thought because I was alone and a lady you had me and I was going to sign when it was time to sign I saw all those questionable things there and I was telling the guy who sits there with me to explain all those add ons and he said to me I don't have time to sit here and argue with you about the math we can do it all day but I don't have time so I tell him let me call my brother can you talk to him for me he says no i got lots of DEALS I don't have time at the end i walk out thank GOD buyer beware these guys prey on people they think don't know the numbers and women !!Never go here especially if you are a lady!!!!Stay away! More
My smal family was growing and getting ready to have our 4th child and we needed a larger vehicle. Joshua Pinnegar jumped throguh hoops, made phone calls, and did everything in his power to deliver on his p 4th child and we needed a larger vehicle. Joshua Pinnegar jumped throguh hoops, made phone calls, and did everything in his power to deliver on his promise to get us in an affordable vehicle that would suit our needs. At the end of the day he had managed to get us into a 2010 Chrysler Town and Country Touring with very low miles and a payment in the relative range of what we asked for. At the end of the day he even helped me deliver it to my home 65 miles away on his own time I just covered his gas. He even calmed hte storm at one point when I got irritated with a sales manager who was confused about our needs. Over all this was a great sales experience made possible by Joshua Pinnegar and I was impressed so much thta I have committed to buy my next two vehicles from him exculsively. Midway Nissan and their staff do live up to their claims. It is a great company at least from my experience.On top of all of this Juan at finance even compensated me gap insurance and a new warranty. Couldnt be happier. More
I recently had my car service with Midway Nissan. I actually quit going there because Leslie wasnt working there anymore. As soon as i found out she started back I came back. She goes above and beyond actually quit going there because Leslie wasnt working there anymore. As soon as i found out she started back I came back. She goes above and beyond to assist me in any questions i need. She knows what needs to be done. If anything changes she is immediately emailing or calling me on what is more important than the other. I am so glad she is back.... KEEP HER Crystalynn Largo More
We had visited two other Nissan dealerships prior to visiting Midway Nissan. We knew that we were going to purchase a car and did not feel comfortable with how pushy the employees were at the other deal visiting Midway Nissan. We knew that we were going to purchase a car and did not feel comfortable with how pushy the employees were at the other dealerships. We initially contacted Erica by email and received a timely response. She answered all of our questions including what additional costs we would have on top of the advertised rate. We decided to drive 25 miles out of our way to visit Midway and found it to be worthwhile. Justin Strohl was excellent in providing top notch customer satisfaction and did everything that he could to find us the car that we were looking for. After what started out to be a frustrating experience at the other dealerships we ended up being extremely satisfied. We would strongly recommend visiting Midway Nissan. Make sure to ask for Justin he will work hard to get you what you want. More
Midway is about 10 times better than Pinnacle Nissan. I bought a cube from Pinnacle at a tent event about 3 years ago and I have never been lied to and run around in circles more than by them. Midway on bought a cube from Pinnacle at a tent event about 3 years ago and I have never been lied to and run around in circles more than by them. Midway on the other hand may not be the fastest, but they do it right. Went in to get a new cube, and it took about 6 hours. But didn't get jerked around. Jay did a great job and I couldn't be happier with my new cube. Good price too, but if you like cubes, don't expect a ton of selection. They only have a few new ones at any given time. Versas and Sentras? A lot. But I'm 6' 5" and those don't work well. Cube all the way! More