
Midway Nissan
Phoenix, AZ
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At Midway Nissan's service dept, they always do a great job. But three people I've dealt with particularly stand out. All three are proof-positive that character really matters: I'd push my car for great job. But three people I've dealt with particularly stand out. All three are proof-positive that character really matters: I'd push my car for a mile in the heat of an August afternoon, to get it to Service Advisor LESLIE MOSES. She's the real deal! Hers is the most sincere and totally authentic customer service I have ever experienced. Without fail, she gives you the straight story. She follows through on her word. She is frank and open. Her friendliness is absolutely genuine. And, by the way, she knows her stuff. DITTO ON BRUCE WATERS In Midway's collision department. He's easygoing and down to earth when you talk to him, and he is knowledgeable and fair in handling your job. When he answers your questions, you know exactly what to expect. Talking to him for the very first time, it was obvious to me that it was important to him, because of his own personal values, that my job be done the right way, with the best possible result! Finally, ROBERT LUCERO, the manager of the service dept. Perhaps he is the reason so many people at Midway's service department are so easy to deal with and follow through so well. Because it's obvious, when you meet him, that here is an honorable man, a kind man, an intelligent, organized man who does not see responsibility as a burden. I have no doubt that he takes real pleasure in making his department run smoothly and well. These three are excellent examples of the kind of people who make the world run properly--the kind whose word you can count on. The qualities that make them good at their jobs are qualities that matter a great deal in living life. These three are the kind of people who make the people who interact with them happy, because character matters. Character, in fact, is everything. And here are three people to whom character obviously means a lot, three people who have no trouble staying in touch with their humanity, even in today's untrustworthy and disintegrating world--even in a car dealership, for God's sake! More
I am very satisfied with my first time car buying experience at Midway Nissan. James was very helpful and did not try to steer me away from the car I truly wanted to purchase. Everyone was friendly experience at Midway Nissan. James was very helpful and did not try to steer me away from the car I truly wanted to purchase. Everyone was friendly and it didn't take as long as I thought it would from start to finish. It was hassle free. More
I have brought my car into the service department several times. EVERY time I have had amazing customer service! Andy (the Service Advisor) is very friendly and knowledgable! He always makes me feel comfo times. EVERY time I have had amazing customer service! Andy (the Service Advisor) is very friendly and knowledgable! He always makes me feel comfortable as he explains in detail the services that need and more importantly, THINGS I DON"T NEED. As a female, it's nice to not feel taken advantage of while dealing with a car dealership. Aaron, the customer Service director also continuously ensures that I am taken care of. I will continue to trust my car with them! More
I have purchased several vehicles from Midway Nissan since 2005, and each time the experience has been exceptional, from the service department to the sales, every question answered. All the employees a since 2005, and each time the experience has been exceptional, from the service department to the sales, every question answered. All the employees are very helpful and friendly. I would never go any where else to purchase a vehicle, I always tell everyone, if you need to purchase a vehicle Midway Nissan is the only place to go, the professional and caring staff always make you feel at ease. Dano went above and beyond to get me into my new Titan. Thank You Midway Nissan Michael Robinson More
totally mishandled our deal-lied to by salesman-to really messing up in finance-miscommunications all around-I m a loyal Nissan buyer since 1992-and midway customer--never again messing up in finance-miscommunications all around-I m a loyal Nissan buyer since 1992-and midway customer--never again More
After an impressively negative experience with a previous dealership, I had to get rid of the car that I had. Midway Nissan was wonderful in helping me get rid of the car in the easiest and best way possible dealership, I had to get rid of the car that I had. Midway Nissan was wonderful in helping me get rid of the car in the easiest and best way possible. I left the experience confused by the fact that I actually enjoyed my time at a car dealership. Yes, I actually ENJOYED my time there. Weird, I know. The people there are absolutely spectacular and do everything in their power to make sure that you are having a good experience. Very impressive. More
A few weeks ago, I went to Midway Nissan, and did not have a good experience. I was upset about it, and the manager was kind and considerate when helping resolve my issue. This proves that Midway Nissa have a good experience. I was upset about it, and the manager was kind and considerate when helping resolve my issue. This proves that Midway Nissan does indeed care about both their customers and their potential customers. More
Kudos to the service department for bringing back Leslie!! Your service department is good but with her around it is great! Although you as a corporation may not see the friendly and personal service Leslie!! Your service department is good but with her around it is great! Although you as a corporation may not see the friendly and personal service that she provides. The “little guys” do. It is nice to know that not everyone cares about my wallet. Instead she cares about me. Her attention to detail is fabulous. She always helps me by checking my Nissan points to see how I can save money. She updates me via email or phone and always with a personal humorous touch. I have and will continue to refer people to Midway Nissan service department. Again yay you for bringing her back!!!! More
I had a wonderful experience with midway nissan. as soon as you walk in you feel welcome and comfortable. my salesman was awesome very professional, friendly and honest. he answered all my questions and hel as you walk in you feel welcome and comfortable. my salesman was awesome very professional, friendly and honest. he answered all my questions and help me with my concerns and budget. I am now a happy owner of a Rogue More
THIS WAS THE BEST CAR PURCHASE EXPERIENCE I HAVE EVER HAD!!!! EVERYONE WAS FRIENDLY, FAST, AND ACCOMIDATING..... I WILL DEFINATELY REFER MIDWAY TO MY CLIENTS AND FRIENDS! THANKS!!!!!!!!!!!!! HAD!!!! EVERYONE WAS FRIENDLY, FAST, AND ACCOMIDATING..... I WILL DEFINATELY REFER MIDWAY TO MY CLIENTS AND FRIENDS! THANKS!!!!!!!!!!!!! More