Midway Nissan

We met with Victoria. She was helpful, competent confident and pleasant. We told her up front that we would not be buying today and she was informative without being pushy. confident and pleasant. We told her up front that we would not be buying today and she was informative without being pushy. More

Faith Restored I have a new attitude about this long-time Phoenix dealer after Emily, their customer relations person, reached out after I had posted a negative revi I have a new attitude about this long-time Phoenix dealer after Emily, their customer relations person, reached out after I had posted a negative review. She and their General Manager said they want to make car buying a positive experience and were very responsive to our concerns. The Midway Nissan Team went above and beyond to make up for our bad experience and it is truly appreciated. More

HEED THIS WARNING! Bait and switch tactics to lure customers. Sales person and manager would not honor the sales ad amount. Stating that Car Gurus did not have the updated information. customers. Sales person and manager would not honor the sales ad amount. Stating that Car Gurus did not have the updated information. More

Horrible follow up and deceitful Sales to service were poor. Last straw was there service department not honoring their extended warranty. They "sell" you extended warranties and Sales to service were poor. Last straw was there service department not honoring their extended warranty. They "sell" you extended warranties and tell you "yes" they cover this and that but when you want to get service they tell you sorry its not covered and the finance person gave you wrong information. They dont stand behind what their people say. They are a SCAM!!! More

I'll never be back I will NEVER be back to Midway Nissan. This morning I called to make an appointment for service. I spoke with Izzy explaining the services that I nee I will NEVER be back to Midway Nissan. This morning I called to make an appointment for service. I spoke with Izzy explaining the services that I needed and an issue that I would like the mechanics to look into. During the conversation I wasn't overly impressed with his customer service. At no point did he give me any feedback on what I was asking and I'm not even sure if he said thank you for your business when we ended the call. My appointment was set for 8:15a for Wednesday 10/16. I said more than once that I would either drop it off before I go to work or I would drop it off tonight (night before). This evening at 8:45 I went to Midway to drop my car off. I couldn't figure out where to go. Parked my car and walked to the service center to see if there was a key drop. I walked past 2 employees who clearly knew I was there and could see that I was lost (offering no support). I asked them both if they worked there...twice. Asking for advice on what to do. The lady told me where I needed to go when I pull in...tomorrow. Explaining again I wanted to drop it off tonight as a night drop. The other employee said I should ask reception. Entering the dealership there was no one at the receptionist desk. Two ladies walked out from the office and asked if I had been helped. After explaining why I was there I asked one of them where I should go. She then explained what I needed to do when I get there tomorrow. I told her again I wanted to drop it off now. She said "I've never had any one ask that before" Then she said "I can take your keys and give it to them tomorrow" I said absolutely not. I wanted an envelope to drop my keys into a box but clearly this service isn't offered at Midway Nissan. ALL of this could have been avoided if Izzy would have said we don't offer a night drop. I had a feeling when I hung up with him that something wasn't going to go right. I should have trusted my gut and cancelled the appointment. This dealership lacks customers service and customer support. I will never be back for sales or service and advise anyone who has read this to avoid Midway! I am in complete disbelief of my experience. What a total waste of my time. More