Midway Nissan

My initial experience with the team at Midway Nissan on Bell and I-17 was pleasant. The sales team was courteous and welcoming and worked with me to purchase a used 2018 Toyota Corolla SE. On Wednesday o Bell and I-17 was pleasant. The sales team was courteous and welcoming and worked with me to purchase a used 2018 Toyota Corolla SE. On Wednesday of that week, it was disclosed to me that the rear bumper was being replaced and that it would take a few days for the work to be completed; I agreed. I returned on Friday with a healthy down payment and was then told that my newly purchased vehicle would be ready on Monday. Monday came and went and not a word from any Midway Nissan Personnel. On Tuesday I called the Finance Manager Terry Wild. He said that he would investigate the matter and call me “right back”-he never did. I called the Salesman, Shawn Portman and asked for an update. He told me that he would check in on the car and call me back “soon”-he never did. On Thursday of that week, I received a text message saying that my car would be ready on Friday. I asked why I hadn’t received a call earlier in the week, to which I got no response. I pick up the car on Friday afternoon and after an initial inspection, thought that everything looked as it should. As soon as I get home on Friday afternoon, I look the car over again and noticed that the passenger side bumper was separated. I immediately texted Shawn a picture and was told to bring it in the following week and he would “take care of it”. I took the car back on Tuesday early morning and had to Uber to my office. Shawn assured me that it would be fixed within a few hours. I received a text message around 11:00am from Shawn saying that the car was “good to go”. I took a 20-minute Uber from my office to the dealership to pick it up. As soon as I stepped out of my Uber, I could tell that the bumper had NOT been fixed. Upon closer examination, it was evident that the bumper indeed had not been fixed. Another salesman came out and asked if I needed assistance. I asked him to call Shawn and have him meet me at my car. He obliged my request and came out a few minutes later saying that “Shawn was busy, and it would be a while before he could meet with me.” I then asked to speak to a manager, once again I was told that “the managers are really busy and can’t meet with me”. He then invited me in to wait for Shawn. Shawn met with me approximately 15 minutes later. By this time, my lunch hour is almost over, so I’m frustrated that I will be late returning to work. The first thing Shawn says is “What’s up buddy? Your car is up front and ready, the key is inside.” I asked him to come with me to inspect the car-he obliged. Upon him examining the “fixed” bumper, he acknowledged that it was certainly not fixed. He stated, “they told me that it was fixed”. He then brought Josh Bleckler, the General Manager for Sales out to inspect the “work”. Josh also was quick to acknowledge the shotty job “fixing” the bumper. I recapped the entire experience for Josh. Josh apologized for the inconvenience that this was causing me and assured me that he would “take care of me”. He let me know that the shop owner was out to lunch for the next hour but that upon his arrival he would be meeting with him to discuss the job. I was told by Shawn that there was “no way” he could get me a loaner vehicle. He asked that I drive my car back to the office and that someone would be in contact with me shortly. At 2:02PM I received a group text message from Shawn that included the “General Manager”, Jeff. Shawn wrote, “Jeremy this is there genera manager he will come where your at to take csre of issue I am so sorry.” [Grammar and text is exactly how it was written]. I texted back the address to my office and waited for a response. At 3:14PM I received a separate group text message initiated by Shawn that said, “Jeff please call Jeremy and handle his Corolla.” After receiving no additional response, at 5:00PM I responded, “5:00 and still no word from Jeff…” A few minutes later Jeff called me and informed me that he doesn’t work out of Midway Nissan location on Bell Rd. He was unaware of the situation and said that he cannot help. He provided me three new names of people who work out of the Midway Nissan on Bell Rd. (Ryan, Beto and Josh). I responded to the text thread and let them know what Jeff had said. Jeff text back and said, “I talked to Carlos, the body man, he said that Mike was back there over the car with Ryan. Mike apparently blessed the work off.” At 5:23PM, Josh Bleckler called me very apologetically. He said that Shawn should not have texted me in a group message to the other individuals on the team and that the matter should be managed by them, as not to cause even more frustration for me. I asked him if he thought the reason for all of the negative reviews on BBB and other sites had anything to do with their customer service and service department. He acknowledged that there are a lot of poor reviews and said that he is new to Midway and trying to change how things operate. He asked if I could bring my car back on Wednesday morning at 8:30AM, I said that I have to be at work at 8:00am but that I would drop it off and pay for yet another Uber to my office. He asked me to save my receipts from Uber so that he could reimburse me the costs incurred. He then informed me that the management team would be coming on site tomorrow to review the situation. I asked, “why does your entire management team have to get involved for something that could be remedied so easily? He said that the body shop guys told management that the bumper was fixed correctly so they were going to assess the situation. He said, “I am 100% on your side, Jeremy; there is nothing that you have done to cause this mess and you should not have been involved in the inner communications due to the fact that it was completely unprofessional.” On Wednesday morning I dropped off my car at 7:42AM. I texted Shawn and asked if he would meet with me or if I should just leave the key in the car. He responded saying, “leave in car”. I left the key on the center console and called for another Uber to get to my office. Now I wait… Bottom line is that I strongly encourage people to shop at reputable dealership in town- AVOID Midway Nissan! It’s clear that Midway’s mission is to “play nice” before you sign the contract, complete the sale, collect the commission, and neglect the customer. If there is any issue with the purchase after the fact, they drag you along causing a lot of frustration, inconvenience, and headache. I feel completely taken advantage of and regret doing business at this poorly run business. More

Friendly, courteous, polite , explained the different items on the car and answered all of our questions items on the car and answered all of our questions More

Great people there help get what I wanted thanks to Jacob Hill and Bernise Martinez 👍🏼 Hill and Bernise Martinez 👍🏼 More

Treva. The sales girl was awesome. My wife is pregnant and she went out of her way to make her comfortable. And we had some finance problems and josh bleckl The sales girl was awesome. My wife is pregnant and she went out of her way to make her comfortable. And we had some finance problems and josh bleckler. Stepped in and got it done Awesome place More

I worked with Carlos in the sales department. He was quick and efficient, able to match the price they had posted online. I'd give him a 5* review. He was knowledgeable about the vehicle I purchased and quick and efficient, able to match the price they had posted online. I'd give him a 5* review. He was knowledgeable about the vehicle I purchased and made it a quick and painless experience. Unfortunately, Juan in the finance office was absolutely terrible. He was beyond a doubt the pushiest salesman I've ever had the displeasure of working with. Not only did he refuse to take no for an answer on warranty and GAP insurance he went as far as to tell me "this is the most intelligent thing I've ever seen" ..okay.. I'm still not getting a warranty but that's alright.. I've been called worse by better. He went as far as to try and sneak in a warranty on the clear coat of the car without telling me. "Just sign here." On the line that accepts the warranty.. I read my documents so I signed on the not interested in warranty line but I still half expect it to be in my financing.. we''ll see.. if it is, I'll be taking them to court. In the end, he alone changed what would have been a 5* review to a 2 and I really struggled to decide between a one star and a two star. Anyway, I'd recommend going to a different dealership just to avoid this guy. I understand the whole working on commission aspect but you can't insult someone after they tell you they're not interested in what you're selling nor should you waste two hours of their time trying. More

Was having issues with my Nissan Morano not starting. Took it to midway and worked with Jason Smith. Wow the service was great. They tried everything and kept me informed on what they found. Finally deci Took it to midway and worked with Jason Smith. Wow the service was great. They tried everything and kept me informed on what they found. Finally deciding on replacing battery. It has been 3 wks now and no issues of any kind! I will continue to deal with Jason about my car problems. He was great!! Thank u! More

So I bought a used 2013 Volvo from Midway Nissan in Nov 2020 my sales person was great but a slight rocky start to service issues. I'm updating my review after speaking with the GM and Midway Nissan hand 2020 my sales person was great but a slight rocky start to service issues. I'm updating my review after speaking with the GM and Midway Nissan handling the o2 sensor issue with my vehicle. Midway was not initially handling the service as their service person advised me to go through Volvo for the initial issue that took 3 months to diagnose. Midway has already started to take care of the issue with the vehicle and I could not be happier with how they are handling it. I'm not a fan of the extended warranty coverage and cost but the real issue which was the pre existing bad sensor issue has been addressed. Thank you again for reaching out and the handling of the situation. More