Midway Nissan

I wanted to buy a truck I looked at a couple days earlier. I called to see if it was still there because I live an hour away. The sales man "Jacob" assured me it was there. I drive all the way up the earlier. I called to see if it was still there because I live an hour away. The sales man "Jacob" assured me it was there. I drive all the way up there the sales man is busy, so I get sent to another sales man and start talking to him only to have Jacob come and take us to another sales woman. She talks to us a few minutes starting the buying and trading my car in procedure. We stop her and tell her we haven't even see the truck again or drove it. She tells us to wait as she gets the keys. When she returns she tells us she's sorry but that truck sold yesterday but she'd be happy to work with us on another truck. I asked to see the manager, he comes and tells me ( he can see I am very pissed) let him look into it. The manager doesn't have the xxxxx to come back out, and sends the sales woman back out and says yes it was sold but they have a truck very similar and will work with me on price. The truck they try to sell me is 10k more and they want to give me $200 for my Acadia. I bought a truck at Bill Luke Dodge with a great experience and they gave my $2300 for my Acadia. After talking to several people thats common practice at Midway Nissan! More

I have been buying cars for more than 40 years, and working with Jacob Hill was the best car buying experience I have ever had. NO games, straight talk and I ended up with an amazing vehicle. I highl working with Jacob Hill was the best car buying experience I have ever had. NO games, straight talk and I ended up with an amazing vehicle. I highly recommend him to anyone buying a vehicle. A shout out to the fabulous service department. Mr. Anaya and his team were great and the gentleman who did the financing for me was truly a gentleman in everyway. What a change from my last experience! More

Buyer beware. We just bought a used car for my 16 year old daughter here and the car they sold us has tires almost 5 years old and we’re completely rotted on the i We just bought a used car for my 16 year old daughter here and the car they sold us has tires almost 5 years old and we’re completely rotted on the inside. Firestone told us they should have never sold us a car with tires in this condition. As a result, my daughter blew out her tire, almost got into a serious accident. Completely disregarded the safety of a new driver. They don’t care and they are very unethical. I have heard bad things about them but they had what we though was a good deal but know I know why. More

Corwyn, Carlos, Julio and Miguel were in outstanding and great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down a As well as extra protection for our 2022 Sentra 😉 Thank you from The Jinez Family 👪 More

Corwyn, Carlos, Julio and Miguel were in outstanding and great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down great quality service 👏 from the get go, would definitely recommend friends and family. They made us feel welcomed and helped keep our numbers down a As well as extra protection for our 2022 Sentra 😉 Thank you The Jinez Family 👪 More

My initial experience with the team at Midway Nissan on Bell and I-17 was pleasant. The sales team was courteous and welcoming and worked with me to purchase a used 2018 Toyota Corolla SE. On Wednesday o Bell and I-17 was pleasant. The sales team was courteous and welcoming and worked with me to purchase a used 2018 Toyota Corolla SE. On Wednesday of that week, it was disclosed to me that the rear bumper was being replaced and that it would take a few days for the work to be completed; I agreed. I returned on Friday with a healthy down payment and was then told that my newly purchased vehicle would be ready on Monday. Monday came and went and not a word from any Midway Nissan Personnel. On Tuesday I called the Finance Manager Terry Wild. He said that he would investigate the matter and call me “right back”-he never did. I called the Salesman, Shawn Portman and asked for an update. He told me that he would check in on the car and call me back “soon”-he never did. On Thursday of that week, I received a text message saying that my car would be ready on Friday. I asked why I hadn’t received a call earlier in the week, to which I got no response. I pick up the car on Friday afternoon and after an initial inspection, thought that everything looked as it should. As soon as I get home on Friday afternoon, I look the car over again and noticed that the passenger side bumper was separated. I immediately texted Shawn a picture and was told to bring it in the following week and he would “take care of it”. I took the car back on Tuesday early morning and had to Uber to my office. Shawn assured me that it would be fixed within a few hours. I received a text message around 11:00am from Shawn saying that the car was “good to go”. I took a 20-minute Uber from my office to the dealership to pick it up. As soon as I stepped out of my Uber, I could tell that the bumper had NOT been fixed. Upon closer examination, it was evident that the bumper indeed had not been fixed. Another salesman came out and asked if I needed assistance. I asked him to call Shawn and have him meet me at my car. He obliged my request and came out a few minutes later saying that “Shawn was busy, and it would be a while before he could meet with me.” I then asked to speak to a manager, once again I was told that “the managers are really busy and can’t meet with me”. He then invited me in to wait for Shawn. Shawn met with me approximately 15 minutes later. By this time, my lunch hour is almost over, so I’m frustrated that I will be late returning to work. The first thing Shawn says is “What’s up buddy? Your car is up front and ready, the key is inside.” I asked him to come with me to inspect the car-he obliged. Upon him examining the “fixed” bumper, he acknowledged that it was certainly not fixed. He stated, “they told me that it was fixed”. He then brought Josh Bleckler, the General Manager for Sales out to inspect the “work”. Josh also was quick to acknowledge the shotty job “fixing” the bumper. I recapped the entire experience for Josh. Josh apologized for the inconvenience that this was causing me and assured me that he would “take care of me”. He let me know that the shop owner was out to lunch for the next hour but that upon his arrival he would be meeting with him to discuss the job. I was told by Shawn that there was “no way” he could get me a loaner vehicle. He asked that I drive my car back to the office and that someone would be in contact with me shortly. At 2:02PM I received a group text message from Shawn that included the “General Manager”, Jeff. Shawn wrote, “Jeremy this is there genera manager he will come where your at to take csre of issue I am so sorry.” [Grammar and text is exactly how it was written]. I texted back the address to my office and waited for a response. At 3:14PM I received a separate group text message initiated by Shawn that said, “Jeff please call Jeremy and handle his Corolla.” After receiving no additional response, at 5:00PM I responded, “5:00 and still no word from Jeff…” A few minutes later Jeff called me and informed me that he doesn’t work out of Midway Nissan location on Bell Rd. He was unaware of the situation and said that he cannot help. He provided me three new names of people who work out of the Midway Nissan on Bell Rd. (Ryan, Beto and Josh). I responded to the text thread and let them know what Jeff had said. Jeff text back and said, “I talked to Carlos, the body man, he said that Mike was back there over the car with Ryan. Mike apparently blessed the work off.” At 5:23PM, Josh Bleckler called me very apologetically. He said that Shawn should not have texted me in a group message to the other individuals on the team and that the matter should be managed by them, as not to cause even more frustration for me. I asked him if he thought the reason for all of the negative reviews on BBB and other sites had anything to do with their customer service and service department. He acknowledged that there are a lot of poor reviews and said that he is new to Midway and trying to change how things operate. He asked if I could bring my car back on Wednesday morning at 8:30AM, I said that I have to be at work at 8:00am but that I would drop it off and pay for yet another Uber to my office. He asked me to save my receipts from Uber so that he could reimburse me the costs incurred. He then informed me that the management team would be coming on site tomorrow to review the situation. I asked, “why does your entire management team have to get involved for something that could be remedied so easily? He said that the body shop guys told management that the bumper was fixed correctly so they were going to assess the situation. He said, “I am 100% on your side, Jeremy; there is nothing that you have done to cause this mess and you should not have been involved in the inner communications due to the fact that it was completely unprofessional.” On Wednesday morning I dropped off my car at 7:42AM. I texted Shawn and asked if he would meet with me or if I should just leave the key in the car. He responded saying, “leave in car”. I left the key on the center console and called for another Uber to get to my office. Now I wait… Bottom line is that I strongly encourage people to shop at reputable dealership in town- AVOID Midway Nissan! It’s clear that Midway’s mission is to “play nice” before you sign the contract, complete the sale, collect the commission, and neglect the customer. If there is any issue with the purchase after the fact, they drag you along causing a lot of frustration, inconvenience, and headache. I feel completely taken advantage of and regret doing business at this poorly run business. More

Friendly, courteous, polite , explained the different items on the car and answered all of our questions items on the car and answered all of our questions More

Great people there help get what I wanted thanks to Jacob Hill and Bernise Martinez 👍🏼 Hill and Bernise Martinez 👍🏼 More