Midway Chevrolet

I have been treated poorly by this dealership several times in the past couple years. This is the closest Chevy Dealership to my home, but I will not use them at all in the future. Today I went into times in the past couple years. This is the closest Chevy Dealership to my home, but I will not use them at all in the future. Today I went into the parts department to get a a/c control switch that had become brittle and broke. I was told that you can't buy that switch, but you can buy the one next to it. I would have to pay for a entire new a/c control panel and have it installed. I asked it the other switch that was available would work where mine was broken, he answer immediately without looking anything up that it would not work. I would have to pay for a 300$ control panel. I left the dealership feeling like most of the experiences I have had with Midway, like someone was trying to take advantage of me.. I thought about it for a minute and pulled the other switch off, compared the two of them. They looked identical, put it inplace of the broken one and everything worked and fit perfectly.. I will be purchasing a new switch, but not from Midway as they are not honest or trustworthy.. I have had similiar experiences when going to this dealership looking at new trucks as well.. Midway must have the worst customer service of any dealership I have ever worked with.. More

We had purchased a Chevy traverse on a three year lease from Midway Chevrolet with some issues. At the two year mark, the dealership called and asked us if we would go into a brand-new lease with the exact from Midway Chevrolet with some issues. At the two year mark, the dealership called and asked us if we would go into a brand-new lease with the exact same payment. I question the exact same payment, and they said absolutely, not one penny more and we'll put you in a 2012 Traverse for a new 3 yr lease. When we arrive, they began wheeling and dealing and not abiding by the promise they made to get us in the door. First they wanted $5000 extra, then we finally got down to $100 more a month when we got very angry at the lie to get us there. We left and went to Buick in Scottsdale who agreed to the deal and put us in a brand-new Buick enclave for the exact payment that we were paying for the Chevy Traverse. It has been one year since we were in there and I get a call from Midway about every three weeks. They want me to come and trade in my traverse lease for a new one. I explain that I would never buy from Midway and to remove my call from their call log. They question why, and I explain in detail that we no longer have the Traverse and we'd NEVER buy from them, ever!!! And then ask them to not call me, that I would never ever ever buy a car because they are liars. And as of two weeks ago, they are still calling. All my begging for them to stop the sales calls go un-listened to. They are desperate to sell you and deceive you.I guess I need to file a harassment suit! More

My research, order, and purchase experience with Gil Martinez was excellent. He listened to what I was looking for tried to find my truck anywhere in the country. Failing that we ordered it. He kept Martinez was excellent. He listened to what I was looking for tried to find my truck anywhere in the country. Failing that we ordered it. He kept me apprised of the order status and called me when it arrived. We discuss future service and upgrade opportunities. When the truck arrived he walked me through all of the features and helped me get Onstar connected. Overall it was a very smooth and fast experience. More

3rd new vehicle from this dealer. Painless transaction. Great sales team, especially Gil Martinez. No hassles or twisting your arm. Al from service and Matt from accessories are tops in my book. Great sales team, especially Gil Martinez. No hassles or twisting your arm. Al from service and Matt from accessories are tops in my book. More

I recently purchased a new Chevy volt from this dealer and i cannot believe how great their customer service is. Their Volt specialist Gill, knows everything you could ever imagine about this vehicle. i h and i cannot believe how great their customer service is. Their Volt specialist Gill, knows everything you could ever imagine about this vehicle. i have to say i have purchased many vehicles and when it comes time to do paperwork and the walk through im pretty much over it. But Gill was so informative and full of useful information i couldn’t help but stay interested. The most important feeling that came out of my entire experience was that during the entire process Gill actually was excited and you could tell he genuinely loved his job and genuinely cared about us. He is not the kind of sales guy that looks at you and only sees dollar signs if that makes sense. Overall excellent job and i will be back to purchase again from this dealership. More

I own my own business and I know how important positive feedback is for a company's image. We appreciate it when we get it, so I want to "pay it forward". I have had a terrific experience with the Midway P feedback is for a company's image. We appreciate it when we get it, so I want to "pay it forward". I have had a terrific experience with the Midway Performance Team at Midway Chevrolet. They have been unrelenting with my quest to optimize my 2010 Camaro SS to the point where I have now won 3 awards for their expert advice and dedication. Rick, Matt, Jason, and Joe have shown great customer care with me and I anticipate working with them for many years! More

purchased a 2013 equinox.... when talking about final purchase price i complained about the addons such as window tint which they charge TOO MUCH for and this thing called ZAKTEK paint protectant, now ob purchase price i complained about the addons such as window tint which they charge TOO MUCH for and this thing called ZAKTEK paint protectant, now obviously theres nothing i can do if both have been applied to the car, so i had to give in and pay for them... patheticly i purchased the 2 year warranty for zaktek as well because i was under the impression the car already had it applied so i might as well. well i later decided i didnt want the warranty and they refused to refund it and said it cant, even though i know of a couple cases where dealerships have refunded it before. well i received a email from midway saying its time to come in for zaktek to be applied... its only done every 6 months and i purchased the car 2 weeks ago so its impossible i would need to have it done, so i call in and get told by 2 people working there that it had not been applied and that it was a fluke and that 99% of the cars get it applied before being sold... so i have tryed over 5 times, 4 the times leaving messages to speak to a manager to get my money back since i was lied to, they charged me at least 350 for the first coat and 500 for the warranty. so i want the warranty refunded since i was under a false impression that it was already applied, and i want my dang money back that i was charged for first coat! I finally spoke to a finance manager and he said he would call me back 20 minutes later with a resolution and he NEVER DID, so this is 5th time i have been blown off since they think they have their money, worst dealership ever, once they get your money they dont care about you and ignore your concerns and LIE ABOUT THEIR CARS JUST TO MAKE A QUICK BUCK! More

Had some issues, but Steve Tucker took great care of me. Love my truck. I feel I paid too much but that's my fault Love my truck. I feel I paid too much but that's my fault More

I do not recommend this dealer to anyone in their worst nightmare! Forget buying anything here and move one to somewhere else! The customer Service is absolutely horrible. Rating F!! After you buy a vehicl nightmare! Forget buying anything here and move one to somewhere else! The customer Service is absolutely horrible. Rating F!! After you buy a vehicle they just forget about you. As soon as the deals done and you go back with problems or concerns you get a massive run around, They avoid you and refuse to return your calls, and when you actually do get to talk to someone they have to forward you onto someone else, then someone else, then someone else till you end up back where you have started. I am not ashamed to tell my story. I bought a new Silverado from them, They knew fully what I was asking and understood. The problem here is the sales guys are uneducated on their own vehicles. They constantly have to read from a manual! I said I was towing and some heavy loads fairly frequently and was told black and blue that this Silverado would do it. After finally getting the chance to tow I found it to be horrible, no power at all, I couldn't even reach the estimated MPG claimed just for city driving! I complained several times about its performance and all I got was the run around and the well you have to give it time to settle in and all that crap. Finally after talking the the service department that outrightly said, you are in the wrong truck for what your doing or at minimum you need a different gear ratio!! The Services guys know so much more, they should be selling them! I quickly brought this up with the sales department and was bounced around again, finally they sent me to aftermarket who ALSO confirmed I needed a different gear ratio. Well when the cost came to $4500 to do the work everybody froze, and guess what I got the run around, I felt like a piece of toilet paper on the floor being kicked around from person to person. I ended up contacting GM to file a case and buyback, only to be told it was a dead end and it between me and the dealer! They sold me into a vehicle they said was capable and clearly isnt! and now they cant come good to fix the situation, only to try and sell me into another car! DO NOT GO HERE, you are going to be very disappointed, Just look at the other reviews on here before you buy, see for yourself! I wish I had otherwise I certainly would have reconsidered. This is my first and last CHEVY! Huge customer service disappointment! and vehicle performance! It may not be the vehicle itself but I was sold the wrong one for my needs! They know that and cant admit it. If you have to go here, do not talk to anyone else but Ray Banks! he is the only person here you should Trust, Steve Tucker and his crew need to get serious lessons on their own vehicles. Stop trying to run for cover! I hope this will ward would be buyers else where, Trust me on this! I also disappointed in GM for not coming to bat on this one. Sorry Chev you lost a customer. Shame since we were thinking a new Tahoe in 6 months from now! Not a chance anymore. Think I'll look at something else. Approximately 10 mins after writing this I get a call from the dealer telling me I'm saying lies! Totally not true! Still you didn't even offer to help address any issue, or ask me if we could come to an agreeable resolution. Midway, you could have correctly dealt with the situation and all would have been well, but you didn't, you gave me the run around and sent me home unhappy, un-helped. Don't like negative reviews! Treat customers with respect. I apologize if I offend anyone but I speak the truth and still stand by what I say as correct. Please note as I said before Ray Banks was the only helpful person I spoke to and would appreciate where I was coming from, I wish him the best. More

Ok They got it right this time. Went in an saw Ashley. She was nice, fair, & honest with me. Showed me a car that I was good with. She tried to make thing go smooth. Took some of the stress out of buying She was nice, fair, & honest with me. Showed me a car that I was good with. She tried to make thing go smooth. Took some of the stress out of buying a car. Her Boss Mr. Tucker also did a good job helping with this deal. Much better result this time. More