Midway Chevrolet

At the beginning of June 2013,contacted Midway to trade in a 2010 Cobalt for a 2013 Silverado.Initally,I contacted personnel in finance department to explore possibility of securring the financing.Up front in a 2010 Cobalt for a 2013 Silverado.Initally,I contacted personnel in finance department to explore possibility of securring the financing.Up front I gave all the particulars of both myself & wifes' credit info,along with our employment & income.About 2 days later,I was called by a gentleman,one of the new vehicle sales managers who stated to me "YES" the financing was secured,'how soon could my wife & I come to the dealership?" "I am able to put you into a new Silverado pickup truck." As my wife & I both work,I made an appointment for the following Saturday to be at the dealers' business.But after we arrived at the dealership on Saturday,we were instructed to bring proof of income & address,which wasn't disclosed until we physically arrived at the dealership,which should have been disclosed when the sales manager called,which it wasn't.All in all,I personally made five more subsequent trips to the dealership.I disclosed to the sales manager who contacted me I could put down $1,000.00 cash.The dealership,after a sum of six trips to it,pulled the old practice of "BAIT & SWITCH" on us,stating that because of our bad credit,it could only put us into a new Nissan model,but only with a cash down payment of $3,500.00! Of course I reminded the dealership I was called originally it stated I was approved for a new Silverado,with $1,000.00 cash down.And NO,off course I DID NOT accept such a deal and I left. As it turned out,Midway continued to work to secure financing,after I told them not to.In all,Midway Chevrolet made an unbelievable forty-nine(49)inquiries to financing sources;I have all the letters of declination from the sources & in late September,when I purchased a different 2012 used vehicle,the dealership which DID secure the financing showed both my wife & I when it pulled our credit reports all of the inquiries made from Midway Chevrolet. Three days ago I was again called by a new vehicle sales manager,who identified himself to me as Roescoe.Roescoe states to me,"Right now were having our "Black Friday" sale;" "If I could put you into a new Chevrolet Cruise for the same payment you're paying on your Cobalt,would you trade up?" I responded by first telling him I no longer have the Cobalt,but have a 2012 so & so,with so & so miles and my payment is so & so." "With 0 down,for a new Chevrolet Cruise diesel,for the same payment I make now,are you able to do that?" Roescoe immediately replied "yes" & then asked me "how soon could I get to the dealership to get my new car?" I told him I could be there in one hour," to which Roescoe replied "great," 'come right down!" In 58 minutes I arrived at Midway Chevrolet.As I was walking from my car to the main building,a young man,who greeted me & identified himself as "TREY," also asking me "do you have an appointment to see someone specific?" I replied "yes;" 'I had an appointment to see one of the sales managers whose name is "Roescoe." Trey then walked me into the main salesfloor,more instructing me to sit here than inviting me to sit here & that he would bring "Roescoe" out to me." I sat down waiting for Roescoe. After several minutes,"Trey" is back to where I've been sitting & waiting;He states to me, "Roescoe is presently with another customer & would I please get up,move to another cubicle,only a few feet away & he(Trey) would be happy to assist me?" I immediatley stopped,inquiring of Trey,"how could Roescoe be with another customer?" 'Don't you remember Trey when you greeted me ouside,asking me if I had an appointment to see one specific,to which I declared to you immediately "Roescoe" for right now?" Is there even a person named "Roescoe" in existance?" Once again Trey,is this going to be another act of "bait & switch?" Then,I brought Trey up to speed about the previous experience both I & my wife had at the dealership in June prior.Trey went to great lenght to assure me "no-not at all." As he asked for my keys & drivers' license,still trying to get me to move to another cubicle a few feet away,I simply declared," yes,I'll sit down;" You want my keys & license?" 'I want to see,talk with "Roescoe!" 'No Roescoe"- 'no keys & license-'you know Latin?"-"Quid Quo Pro"- "this for that!" "Bring me "Roescoe" or I'm getting up & driving home!" Trey responded, "OK;" "but you may wait awhile." I responded, "I will wait only a little while longer,then I'll go home;" "I arrived two minutes early for my appointment & I've been here already more than 25 minutes,so you better hurry!" Ten minutes later,when I decided "enough is enough", as I got up to leave,Trey arrives back with another gentleman,who immediately identifies himself as "Mike." As he motions me to sit,I ask him, "where's Roescoe?" "He's with another customer;" 'I am very sorry he made an appointment with you & then reneged on it." 'Knowing him as well as I do,I believe he's doing all he can to get his previous customer into the vehicle he desires." 'He's committed like that." "I apolizise for him,but be assured in his absence,both Trey & I are just as committed to act to put you in the vehicle you desire." "Ok Mike" I replied; "You have my attention." 'Give me your best consideration." All three of us walk out to my car for one of them to drive it in order to appraise it.After driving it,it's parked right outside the entrance/exit to the building.With Mike still holding my keys,I instruct him,before we're back in the building,'give me my keys back." He wasn't going to,but I insisted,turning the table as a salesperson to him,reassurring him,I've got valubles,so I'm locking it up." "In the event you make a deal I'm happy with,I'll give you the key back." After I locked my car,the three of us go back inside.About 15 minutes,Mike comes back;He states to me,"With $2,000.00 cash and payments $350.00 more than I am paying now,I can put you into a new Cruise diesel." I looked him right in the eye,stating, "yes!" "indeed!" 'the old bait & switch!" 'I'm going home gentlemen;" 'I'll never be back!" More

James Hogan and his management staff was great. I received excellent service customer care was top notch and to my liking he's manager Andy also assisted me received excellent service customer care was top notch and to my liking he's manager Andy also assisted me More

"Bait and Switch". Advertised $22,400, really $28,600. False advertising. BBB rated "C-" for "advertising issues" in 2011/12. Rudely treated by Cory/Manager. $28,600. False advertising. BBB rated "C-" for "advertising issues" in 2011/12. Rudely treated by Cory/Manager. More

I was very pleased with my experience with Gil Martinez. I also want to thank the folks in finance that worked so hard to get me financed at a great rate and cut my monthly payments. Everyone is very friend I also want to thank the folks in finance that worked so hard to get me financed at a great rate and cut my monthly payments. Everyone is very friendly and helpful. More

Can't say enough good about Gil & Johnny! Both are extremely professional & willing to go above & beyond to ensure the customer is happy & satisfied. Both are excellent examples of professionals & are extremely professional & willing to go above & beyond to ensure the customer is happy & satisfied. Both are excellent examples of professionals & Midway should be proud to have them as part of their team. They don't just stop when the sale is complete, they continue to ensure you're satisfied even after you own your new car! Definitely will recommend!! Thank you both very much!! More

Terrance and the Midway Team were very professional and accomodating. Terrance explained the process and products very well and made the whole family feel comfortable. The experience overall with the deale accomodating. Terrance explained the process and products very well and made the whole family feel comfortable. The experience overall with the dealership was pleasant and hastle free. I feel comfortable with my purchase and will definitely refer others to this dealership and salesman. I will also revisit this dealership for purchases in the future. More

The experience I have had with Midway Chevrolet was incredibly awesome and very very good customer service. Gil Martinez Jr was an excellent sales representative and I would recommend him to anyone to incredibly awesome and very very good customer service. Gil Martinez Jr was an excellent sales representative and I would recommend him to anyone to purchase a vehicle there at Midway Chevrolet. I would like to give a huge "THANK YOU" for getting me into a brand new vehicle. Midway Chevrolet is GREAT!!! More

We have used Midway for a long time because of problems with another dealership. Hugh was there from the first and even looked up and called the main Chevrolet office to make sure that the problem we had w with another dealership. Hugh was there from the first and even looked up and called the main Chevrolet office to make sure that the problem we had was covered under warranty. He has been very helpful in getting the Trailblazer we had all the work it needed with any discounts that were available. When it decided to quit this year, he sent us to Gil and he was very helpful in getting us into a brand new car. We have never owned a brand new vehicle and he was very courteous and didn't try to hard sell us like alot of sales people will do. He took us for a test drive and let us make up our mind ourselves. He found some discounts we could use and helped us to get a good loan rate. We liked the service so well that we have been recommending both of them to all our friends. Jim and Deb Ferrier More

I went to Midway Chevrolet and had the quickest and best truck experience I've ever had. Terrance Ransom was an excellent salesman. I relocated after I bought and he went above and beyond helping me get eve truck experience I've ever had. Terrance Ransom was an excellent salesman. I relocated after I bought and he went above and beyond helping me get everything I needed, even when I was out is state. Perfect experience, thanks to him. I couldn't ask for anything more ! More

After looking on the Midway Chevolet's website , I received a call back from a Gilbert Martinez. He was extremely polite. He asked for my information so that he could find me the best car, price , etc received a call back from a Gilbert Martinez. He was extremely polite. He asked for my information so that he could find me the best car, price , etc that fits my needs. Gilbert listened to what I was looking for and was able to put me into a vehicle I could afford and that had the amenities and the type of engine power that I was looking for. Gilbert went out of his way to do whatever he could to make sure I was completely satisfied. He even helped me get home, because I had borrowed a friends car to come to the dealership and needed someone to drive my new car home for me. Gilbert was amazing ! I recommend asking for Gilbert he is a man that truly listens and knows what his customers are looking for and goes to the limits and beyond to make it work for you- without pressure or stress. I personally have not ever had the pleasure of working with someone, especially a car salesman, as awesome as Gilbert. He is a man of his word. So when you go to purchase your next car, go to Midway Chevolet and ask for Gilbert Martinez, tell him Donna recommended him. More