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Midtown Kia - Service Center

Tulsa, OK

4.1
1,910 Reviews

1,910 Reviews of Midtown Kia - Service Center

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November 16, 2022

Everyone is always so friendly. they make sure you feel important and take care of work in a timely manner. I have been happy with Midtown kia from day one. Jakob took great care and More

by jannorman2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob
Nov 17, 2022 -

Midtown Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Midtown Kia. Our Team at Midtown Kia

November 15, 2022

It took almost 2 1/2 hours to rotate my tires and change my oil with zero update. Had to ask for status I had an appointment and it was suppose to be less the. 60 mins. What’s the point of an appointment i More

by cgunter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Aponte, Kam Onyirioha
Nov 18, 2022 -

Midtown Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chris cgibson@midtownkia.com

November 14, 2022

Good service! Friendly people that shows interest on helping you out with any problem that you might have More

by carinamartinez41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Perez
Nov 15, 2022 -

Midtown Kia responded

Thank you for choosing Midtown Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our Team at Midtown Kia

November 13, 2022

I was greeted when I pulled in and they were very nice and took care of all my needs that day. More

by lawnmachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 14, 2022 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Our Team at Midtown Kia

November 13, 2022

They wouldn’t get back to me why I wasn’t able to bring in my car for repair. Kept calling for days and they said they will call me back… never got a call. More

by MS007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service
Nov 17, 2022 -

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris cgibson@midtownkia.com

November 13, 2022

The service was horrible I will no longer be coming back and I will never refer anybody to you.ive never been so disappointed and angry with midtown kia and I've been coming there for years disgusting.you d More

by robertamcconnell42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember his name pull my file
Nov 17, 2022 -

Midtown Kia responded

Robert, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris cgibson@midtownkia.com

November 12, 2022

Absolutely amazing people and hard workers. I truly appreciate how sweet they were. Any issues I had or concerns, they right away discuss them with me. More

by gonzalezanita7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names. Sorry.
Nov 14, 2022 -

Midtown Kia responded

Anita, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our Team at Midtown Kia

November 12, 2022

Friendly customer service and quick fix time. Scheduling was a little weird, but thankfully the actual service was good More

by Andrew i
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recognize any names, but the maintenance dept was nice
Nov 14, 2022 -

Midtown Kia responded

Andrew, Thanks for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon! Our Team at Midtown Kia

November 10, 2022

I was am extremely frustrated with the service I received at Midtown Kia. I went in for an oil change and tire rotation. I was charged $99 for synthetic oil and service. This was an add on I did not get cons More

by alizabetalove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Nov 13, 2022 -

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris cgibson@midtownkia.com

Nov 13, 2022 -

alizabetalove responded

My husband went in with my vehicle and the ground down brake pad to show the service team how bad they messed up. They did nothing but ask him if he wanted a "courtesy" tire rotation. We're now worried about the oil change. Did it take place? Or did that just say it was.

November 09, 2022

Superb customer service, friendly professional and efficient staff that went above and beyond d to accommodate my needs. More

by lrampy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name but the thin young man in service dept
Nov 10, 2022 -

Midtown Kia responded

Thank you for choosing Midtown Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our Team at Midtown Kia

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