Midtown Kia - Service Center

The employees are nice, but the communication between service and customers is poor. We took my car in, they ordered parts, and decided to keep it for 5-7 days until the parts arrived without letting me service and customers is poor. We took my car in, they ordered parts, and decided to keep it for 5-7 days until the parts arrived without letting me know. I asked about a loaner car and was told there were none on the lot. Asked if it would hurt my car to be driven, they said no, so I picked it up and waited for the parts to arrive. When we returned to the shop, they realized they ordered a wrong part and had to have it overnighted. The car was ready to be picked up that night. On the way home, the car began making a clacking sound just before turning into our neighborhood. The next morning, we called them to get a tow truck, and they gave us the number to call, but we were told by the towing company that Kia would only allow them to tow a 2018 or newer vehicle. Mine is from 2009. We paid for it to be towed back to the shop. The shop was not able to get to it until Monday. They do not have enough mechanics on staff, which we understand. We picked it up, and everything seems fine now. They would call Lyft each time we needed to get to and from their location. That worked out very well for us. More

The services was fast and the cualitity, the appointment was quick, I’m satisfied. Yea was quick, I’m satisfied. Yea More

Bought a new Kia Rio last June. The driver rear door weather strip had a gouge out of it and was agreed upon to be replaced. Dealer ordered wrong part first time and I have still no The driver rear door weather strip had a gouge out of it and was agreed upon to be replaced. Dealer ordered wrong part first time and I have still not been notified to get the part changed. More

Staff is very friendly and knowledgeable. The service was provided timely. The waiting area has comfortable chairs. It was a pleasant experience. The service was provided timely. The waiting area has comfortable chairs. It was a pleasant experience. More

They always would say someone would call you back & no one ever would. Bad customer service! one ever would. Bad customer service! More

I came in for an oil change and to replace the windshield wipers. I asked to check when the last tire rotation and fuel conditioner application occurred. This was not done. Turns out I did not need the ti wipers. I asked to check when the last tire rotation and fuel conditioner application occurred. This was not done. Turns out I did not need the tires rotated, but should have had the fuel treatment. I waited over 90 minutes More

Horrible experience will never go back because you do not respect customers property and very rude to the customers.ive been going there for years respect customers property and very rude to the customers.ive been going there for years More

They worked with me and I have a low credit score. Very friendly and professional! I will highly recommend them to my friends and family. Very friendly and professional! I will highly recommend them to my friends and family. More

Everyone is always so friendly. they make sure you feel important and take care of work in a timely manner. I have been happy with Midtown kia from day one. Jakob took great care and they make sure you feel important and take care of work in a timely manner. I have been happy with Midtown kia from day one. Jakob took great care and even washed and vacuumed my care GREAT CUSTOMER SERVICE 😁 More

It took almost 2 1/2 hours to rotate my tires and change my oil with zero update. Had to ask for status I had an appointment and it was suppose to be less the. 60 mins. What’s the point of an appointment i my oil with zero update. Had to ask for status I had an appointment and it was suppose to be less the. 60 mins. What’s the point of an appointment if it’s going ti take forever. More