Midtown Kia - Service Center

Dealership was filled with employees that truly cared about their customers. My salesman Tyler Ratliff was amazing! about their customers. My salesman Tyler Ratliff was amazing! More

They need to talk to customer before any type of service is performed. Warranty or customer responsibility. is performed. Warranty or customer responsibility. More

I stressed how important it was I get my car back the same day for a scheduled doctors appointment the next day. I offered to reschedule. I was told there was no need and I would get it back by 2:00 same day for a scheduled doctors appointment the next day. I offered to reschedule. I was told there was no need and I would get it back by 2:00. I called from 3:00 until Noon the next day. No return phone calls. I went to the dealership and my car was sitting there.....finished. More

Customer service was amazing, they did everything they could to go out of there way to help me. could to go out of there way to help me. More

Very bad communication. Had problems getting straight answers. Let transferring me to extensions with no answer and full voicemail. Took them two weeks to replace my windshi Had problems getting straight answers. Let transferring me to extensions with no answer and full voicemail. Took them two weeks to replace my windshield and headlights. More

As always service was fast & staff was very friendly. This is my 3 Kia I’ve bought at Midtown & it’s always been a great experience This is my 3 Kia I’ve bought at Midtown & it’s always been a great experience More

Hard to get on the phone. Never get straight answers. Service here sucks. I will not buy from this dealer again. And may not buy a Kia again for that reason. Never get straight answers. Service here sucks. I will not buy from this dealer again. And may not buy a Kia again for that reason. More

Horrible service, nothing truthful from anyone who works there. If I have to replace this vehicle, it definitely won’t be from a dealership unable to service it after the sale, and unable to be honest. there. If I have to replace this vehicle, it definitely won’t be from a dealership unable to service it after the sale, and unable to be honest. More

Kept the car two weeks claimed they couldn’t find the problem I brung it in for. But were able to manage to find all kinds of stuff they wanted to fix that. I didn’t bring it in for. I set the service ad problem I brung it in for. But were able to manage to find all kinds of stuff they wanted to fix that. I didn’t bring it in for. I set the service advisor in my car I said, do you hear the noise he says oh yes, I hear it. It’s a rubbing noise. I said, do you have time to take a drive so I can show you where it gets louder. He said no I really have too much work today. I’m busy. Gave me a refund on the diagnosis and sent me on my way, good thing I had another dealership willing to look at it. I own 2 kia’s and a Hyundai. Have drove nothing but since 2005 guess it’s time to try a Toyota on my next purchase. I bought my first van from this place in 2005 brand new. Would have bought from them again, but I think that idea is gone. More

Sales staff was friendly and knowledgeable. Service team was unhelpful and didn’t know how to answer my questions. Service team was unhelpful and didn’t know how to answer my questions. More