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Midtown Kia - Service Center

Tulsa, OK

4.1
1,900 Reviews

1,901 Reviews of Midtown Kia - Service Center

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March 25, 2023

Fast, courteous service, and always with a smile; they even text you with status updates on service if you drop off your vehicle and leave. You can get a loaner car if one is available when you drop your More

by pamela.reed83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aponte, Luis Torres, Justin Mabe
Mar 27, 2023 -

Midtown Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Pamela, please let us know.

March 24, 2023

Excellent prompt thorough service. Love my new car and would definitely buy from midtown again More

by babefree62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mier, Jordan Bush
Mar 24, 2023 -

babefree62 responded

Excellent service! Will definitely return.

Mar 24, 2023 -

babefree62 responded

Excellent service! Will definitely return.

March 22, 2023

Everybody in the service department was very pleasant to work with. I didn’t have an appointment but they were able to work me right in More

by Kkeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aponte, Bryan Newpher
Mar 23, 2023 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 22, 2023

Will not do business here. ..nor would I recommend to anyone else who needs their car fixed. More

by Plindsey90
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Daughtry.
Mar 23, 2023 -

Midtown Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 20, 2023

I had to contact the dealership when I wanted an update on my car and usually had to wait longer for a response. There was a lot of guessing and money that I’m not sure needed to be spent. Did not bring my More

by carolinee.muselmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily, service representative
Mar 21, 2023 -

Midtown Kia responded

Caroline, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 19, 2023

I was in and out in just a few minutes. The staff was friendly and couteous. As always my experience great. Thank you Midtown Kia More

by WM_SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
paperwork out in car but the service lady made my visit exceptional
Mar 20, 2023 -

Midtown Kia responded

Thanks for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon!

March 19, 2023

I had a recall on my 2021 Kia Seltos that destroyed my engine and i thought it was going to take months for them to get a new engine in because it was placed on backorder, but just two months of the car b More

by Celia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Midtown Kia responded

Thank you so much for your kind words, Celia, and for taking the time to leave us this wonderful feedback!

March 19, 2023

First visit was a very nice place to have my car serviced. I look forward to having a great experience buying my first car with MidTown. More

by JFHAZELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 20, 2023 -

Midtown Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2023

Very poor communication. Gave us back the vehicle that failed again the next day. Now they have had for 2 weeks and no updates and no loaners or assistance. Would not recomme More

by dysart316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
Mar 20, 2023 -

Midtown Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 18, 2023

They where fast and very curtaious and very knowledgeable about what needed to get done More

by bbrame44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 20, 2023 -

Midtown Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Midtown Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

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