Midtown Kia - Service Center

Quick, fast, easy process. Mike helped facilitate everything, even got me a Lyft back home when I dropped car off. Was called even before the estimated time. Very satisfied. Mike helped facilitate everything, even got me a Lyft back home when I dropped car off. Was called even before the estimated time. Very satisfied. More

We had a really bad experience with the service department. They did not communicate with us well about the status of our vehicle and did not provide us with a rental car while our new brand new Sp department. They did not communicate with us well about the status of our vehicle and did not provide us with a rental car while our new brand new Sportage was being serviced, yet they rented our car out to other people while it was in the shop the several months it was there before Kia bought back our vehicle. We were very disappointed and would not recommend this location to anyone. More

Service department is always friendly and helpful. Each appointment i've had has been efficient and a good experience. Each appointment i've had has been efficient and a good experience. More

They are good but have lack of communication. I had to call them multiple times I had to call them multiple times More

I have taken my car in three times for the same issue and will have to take in in a fourth time when they gets the parts in. There is no excuse in this. Also, the last time I used one of their Uber drivers, will have to take in in a fourth time when they gets the parts in. There is no excuse in this. Also, the last time I used one of their Uber drivers, the car was full of trash and dog hair. I prefer to wait at the dealership if they can't provide a loaner to drive. More

Very prompt & courteous satisfied with all aspects of the visit. A lot quicker than I expected. visit. A lot quicker than I expected. More

Very helpful! ! I love going to the Kia dealership. Everyone always ask you if they can do anything for you!! ! I love going to the Kia dealership. Everyone always ask you if they can do anything for you!! More

Honestly don’t think y’all want me to write a review but my experience has been so terrible from the start I just can’t even believe it. First my engine stops working due to a recall issue (so bad quality m my experience has been so terrible from the start I just can’t even believe it. First my engine stops working due to a recall issue (so bad quality manufacturing), then I’m told it’s not covered under warranty because i was not the original owner. Whatever. I was going to eat that. So instead of getting a new engine that would have been $6,000-$7,000 I’m told that the engines are on back order so they have to rebuild my whole engine for $15,000. Yes. A whole new car payment for a new engine rebuild. Then I was lied to repeatedly about when the car would be done. I live in TX so my car was left in Oklahoma where it broke down. I paid for travel back as i was told my car would be done Wednesday at the latest. It was not Wednesday. They proceeded to lie for the next few days and it was finally done Friday by end of business. That wasn’t the worst part. so now i was stuck paying for a weeks worth of travel due to bad communication. When i finally get my car and drive it off the lot, i only get 2 MILES DOWN THE ROAD BEFORE A CHECK ENGINE LIGHT APPEARS AGAIN. I just spent $15,000 for this to be rebuilt! Why is this happening? They finally give me average customer service and send me home in a loaner while they continue to work on my car but not before my advisor told me that STEPS WERE SKIPPED WHEN FIXING MY ENGINE?? Excuse me? Steps were skipped? That could of cost me MY LIFE. The next week rolls by and my car is supposedly fully fixed no issues. They drop my car off to me on Wednesday and not even 2 DAYS LATER AND I GET ANOTHER CHECK ENGINE LIGHT!!!!! Now I’m being told that I’ll have to pay for a diagnosis and if there’s something wrong just send them the invoice and they can see what they can do?? Are you kidding me??? WHAT IS WRONG WITH THIS COMPANY? This is the service you give people for $15,000 when it was YOUR BAD QUALITY MANUFACTURING TO BEGIN WITH??! I am shocked and appalled that this is how this company treats its customers. I WILL NEVER BUY ANOTHER KIA AGAIN AND ANYONE WHO KNOWS ME HAS NOW BEEN LEFT A BAD TASTE IN THEIR MOUTH WITH KIA. This is your reputation we’re talking about and it’s GARBAGE. I will continue to share my story any time i see or hear someone mention Kia. They should all be warned that this is a company full of SCAMMERS! I will be following with legal action if this is not taken care of properly and QUICKLY. More

They really understand the word service here at Midtown Kia, the service folks here always bring the highway quality! Kia, the service folks here always bring the highway quality! More

Came in, no appt, tire going low. Left with new tire in under 1 hour. Fast and efficient, Arlee got me in and out before I could finish the next chapter in my very exciting novel! S Left with new tire in under 1 hour. Fast and efficient, Arlee got me in and out before I could finish the next chapter in my very exciting novel! She is wonderful! More