Midtown Kia - Service Center

They sure do care when they are trying to sell you a car but the after they do they will take 3 hours to do a regular oil change and then your check engine light will come on flashing and when you call them but the after they do they will take 3 hours to do a regular oil change and then your check engine light will come on flashing and when you call them not even an hour later they will tell you that a service advisor will call me back and then you wait 3 hours and still no call so you will have to call back in only to get told that the service advisor is busy and will call me back and never does so you drive home from work with your brand new car putting the whole time. Midtown Kia does not give a crap about anyone but themselves. && To think that I stopped what I was doing a month after i bought my vehicle because the worker called me asking to please help them by filling out a survey to make them look better. I now understand why the workers were so desperate for me to give them a good review. Lesson learned and I wi ll make sure that everyone I know is aware that the customer service is horrible! They don’t care. My step dad has bought 15 cars from midtown since 2007 and he will never purchase another car from Midtown Kia again after this mess More

Midtown Kia’s mistake while servicing our van caused the van to overheat on the highway while we were on vacation. We spent 1.5 hours on the side of the highway with our 3 hungry and scared little kids in t van to overheat on the highway while we were on vacation. We spent 1.5 hours on the side of the highway with our 3 hungry and scared little kids in the back seat. We spent $500 on a hotel for the night, a tow truck, Ubers, and supplies to fix their mistake. We have reached out to them many times both via phone and email to get a response about the matter. We are always told either to contact Bobby Daughtry (we have), or that they will give a message to him. It has been over 3 weeks of contacting them with still no response from Bobby More

Friendly clean great services very welcoming when you walk in always want to find exactly what your looking for walk in always want to find exactly what your looking for More

With the recent changes made in the service department, it appears that they really want my business. I am looking forward to see what future visits will be like it appears that they really want my business. I am looking forward to see what future visits will be like More

Service was completed quickly and correctly. Staff was very nice. Waiting area was very clean. Staff was very nice. Waiting area was very clean. More

Wonderful as always! I would not take my car anywhere else, best service in town! Highly recommended for your Kia needs! I would not take my car anywhere else, best service in town! Highly recommended for your Kia needs! More

Great dealership,won't take my kia to anyone else. were great with my oil change were great with my oil change More

The only good thing about this experience was Arlene. Took about 6 weeks for a diagnosis and recalls. With no communication even after calling multiple times. Also no rental car for any of that time. The Took about 6 weeks for a diagnosis and recalls. With no communication even after calling multiple times. Also no rental car for any of that time. Then at the end of the diagnosis they say the thermostat is what’s wrong and it’s going to run $820… this is a $30 part and 1 hour job at most. I know cause a friend and I changed it out. More

This was our second time to use this dealership. Both times we were very impressed with the service we received. This last time Farley took care of us made sure that we were kept updated on the prog Both times we were very impressed with the service we received. This last time Farley took care of us made sure that we were kept updated on the progress of our vehicle. He did an excellent job and we are very grateful. More

The service advisor came to my vehicle promptly and professionally to ask the reason for my visit. He was extremely courteous and personable and directed me to the waiting area. He made a point to keep professionally to ask the reason for my visit. He was extremely courteous and personable and directed me to the waiting area. He made a point to keep me updated on the progress and went over the services that were performed. It was a no stress, no hassle experience as always! Good job! More