Midtown Kia - Service Center

Well, bad experience started when I pulled up and sat for about 20 mins before anyone came out, I specifically had declined additional work because I was short in time but they did it anyway- an hour and 1/2 about 20 mins before anyone came out, I specifically had declined additional work because I was short in time but they did it anyway- an hour and 1/2 later I checked and they said my car was “in the cleaning line”. 20 mins later they brought it out and 1) not clean- windows still had road dust on them, 2) smelled like cigarette smoke! Overall- not good. More

Very Very happy with the service that you have done and very friendly and courteous. Mike was really good at timely service. Thanks. very friendly and courteous. Mike was really good at timely service. Thanks. More

Everything as promised and on time. Satisfied with the repair job and will return to the shop for more work needing done Satisfied with the repair job and will return to the shop for more work needing done More

Tried to sell me a battery and clean terminals after they checked the battery and left the terminal loose so car wouldn't start without a jump. Son noticed it after looking at the car. checked the battery and left the terminal loose so car wouldn't start without a jump. Son noticed it after looking at the car. More

2 months waiting for them to solve a problem with my brakes and they never called me. brakes and they never called me. More

Even though I made an appointment the wait is always hours. Unneeded recommendations were made now that my extended service plan has expired. I won't be returning now that it has. They have always kept hours. Unneeded recommendations were made now that my extended service plan has expired. I won't be returning now that it has. They have always kept me updated on recalls, but the wait for those appointments was weeks. More

I was pleased with the service I received, however I dint not like the contact between us. not like the contact between us. More

I brought my Kia in thinking it needed a update. After Mike checked it did not. But Mike was super! I will bring my Kia back to Midtown! After Mike checked it did not. But Mike was super! I will bring my Kia back to Midtown! More

Tyler was great, however, the vehicle was ready for to take home same day because it needed to go through the shop and I wasn’t informed that the warranty was optional only “financing with this bank inclu take home same day because it needed to go through the shop and I wasn’t informed that the warranty was optional only “financing with this bank includes this warranty.” In this time, customer satisfaction should be everything for continuous building and I wasn’t satisfied at all. If friends and family look for recommendations for dealerships- I will advise against midtown Kia. More

When my car wouldn’t start on a cold Monday morning, I called AAA and had my car jump-started. Next stop—Midtown Kia! (This is where I bought my car and I’ve been so happy to have a dealership and service called AAA and had my car jump-started. Next stop—Midtown Kia! (This is where I bought my car and I’ve been so happy to have a dealership and service department within a mile of my home, as opposed to “way out in the boonies” of south Tulsa.) They confirmed that the battery was on the decline and made a call to Lyft to get me to work—at their expense—and within 5 minutes I was on my way! Likewise, when I needed to pick up my car after work, another Lyft was outside my workplace in 8 minutes. My only suggestion is that a paper floor mat be placed in the car during service appointments because the area to and from mechanics’ bays are muddy gravel. I had to drag out the sweeper and a towel to clean up the floor around the driver’s seat. More