Midtown Kia - Service Center

Worst Service Department Out There Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perf Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perform the most basic services. On one occasion they failed to fully insert the oil drain plug and our vehicle leaked oil on a cross-country road trip. On another occasion my car went in for a standard oil change and I left without an engine oil cap. They promised on both occasions to provide better service the next time. Well we recently had our car fail to start and called them to see about bringing it in from Stillwater (an hour away) and got a nasty representative who said they were busy and needed to call us back. We ultimately got the car serviced at another dealership and still have yet to receive that call back. Terrible dealership, avoid. More

Rattle under dash has not been repaired. Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells li Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells like silicone caulking. I just want the rattle fixed, it's been into 4 previous times for this issue. More

Slow leak in one tire I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to ou I was told my tire couldn’t be repaired due to leak being too close to the rim & that I needed a replacement for $214. I declined service & took to our family mechanic who patched it for free. He said it wasn’t too close to rim, so it was obviously repairable. Past few service visits have been unsatisfactory. For this reason, I will not be buying a Kia in the future. More

Way too expensive My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local My wife went in because of a bad battery & a bad tire. Had I purchased both items there I would have spent TWICE what it ended up costing at the local automotive store in Owasso. $60 labor to replace a battery? The customer sitting next to my wife said it best: “If you can tie your shoes you can change a battery.” I’m still waiting to find out what my “Extended Warranty” ACTUALLY covers. More

Servide Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. Came in for oil change and had some recalls I did not know about. Service took care of it. It took longer than I thought but the job got done. More

They made me comfortable right from the beginning! They let me know that I did need a battery, did my regular oil change, etc in a very speedy time !My battery was almost to it's life's end, and they c They let me know that I did need a battery, did my regular oil change, etc in a very speedy time !My battery was almost to it's life's end, and they came and told me and asked if I wanted a new one installed. They even washed my car and vacuumed it out!Every one was so helpful! More

Oil change Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. Called to schedule an oil change. Travis got me in as soon as I got there without an appointment. He was very professional and helpful. More

Never got my vehicle fixed Poor service and the reason that are vehicles was brought in for was never fixed. It was brought in 3 times for the same problem. They charged us mine Poor service and the reason that are vehicles was brought in for was never fixed. It was brought in 3 times for the same problem. They charged us miney to fix a key fob that they may have broke amd said they had are vehicle aligned, but we had to get it done some where else because it was not. Poor Service. More

Horrible, always expect to wait forever First time I got an oil change it took about 2 1/2 hours I had a specific time scheduled and didn’t see my car move the service section for an hour. S First time I got an oil change it took about 2 1/2 hours I had a specific time scheduled and didn’t see my car move the service section for an hour. Second time brought car in three workers was back there just standing while one guys was juggling all the customers. I over heard another lady say we aren’t coming back here you never have the times right and now I can’t help but agree. This Kia lot is our closest lot and now we will go out of our way to get service, even checking out the cars while waiting on our in service seems rediculously overpriced. We just bought a Kia in Joplin brand new and payed way below what and optima there is on that lot plus we have a 200,00 mile warranty. I looked up the reviews to make sure it wasn’t just me complaining and I found out I’m not... if anything it seems this lots needs to go. I wish our roper Kia in Joplin would take your place, sure the xxxx would move a lot more cars and serve happier customers!! More

Greeted, handled tire fix. Easily accessible in location. Service department evaluate problem. Car is serviced in an acceptable time. Dealership is comfortable to wait for vehic Easily accessible in location. Service department evaluate problem. Car is serviced in an acceptable time. Dealership is comfortable to wait for vehicle. Honest and friendly. More