Midtown Kia - Service Center

Not the best service appointment I scheduled an oil change online and received a call saying theyd like to appraise me for a new car.. I said okay but I wasnt looking. Arrived for my I scheduled an oil change online and received a call saying theyd like to appraise me for a new car.. I said okay but I wasnt looking. Arrived for my oil change and explained an issue I was having and they said i was no longer under warranty and didnt even check it out. I was greeted by a salesman and they began trying to get my in a new car but I truly wasnt interested. They didnt really listen to my needs just tried to get me in a new car. After being bargained with for 2 hours I finally paid for my oil change and left and was never read the status of my car and got home to see I needed additional services. Feels like since my warranty expired I got a totally different treatment and that my car wasnt properly taken care of More

Engine This is the 3rd engine in my car. The dealership was rude and so was customer care. After the car was returned, it broke again!!!!!!!!!! This is the 3rd engine in my car. The dealership was rude and so was customer care. After the car was returned, it broke again!!!!!!!!!! More

They didn't listen. I was there in Nov 2018 to have the vehicle I bought at Primeaux (same dealer, different owner and name) serviced. While sitting in the waiting area, I was there in Nov 2018 to have the vehicle I bought at Primeaux (same dealer, different owner and name) serviced. While sitting in the waiting area, a salesman approached me to complete a survey. I spent some time with two salesman, went for a drive, etc. But I was clear that I would not be buying a vehicle that day and did not want my credit pulled. I never applied for a loan, telling them I would arrange financing on my own when ready. Imagine my surprise today to receive a notice in the mail letting me know they had pulled my credit. If you are not aware, there must be a permissible purpose to pull someone's credit. I expressly told them I did not want my credit pulled, yet they did. I am very disappointed in all the changes here since the dealership changed hands. There were other minor issues with the service department but I thought I would give them another chance. This was the last straw though, they have lost my trust. My issues with service aren't why I am posting a review of this business today, it's with the sales department because of them pulling my credit without my permission. But since I brought it up I will explain. My main problems are 1) them doing more than I asked causing me a higher repair bill - again, not listening, and 2) not making sure a repair was done correctly and testing the system. Took an additional hour and two more attempts before the problem was finally corrected. More

Scheduled Maintenance 2018 Dec I purchased my 2014 Kia Forte new from this dealership in August 2013. I am very satisfied with the Forte, and the dealership has always gone out of i I purchased my 2014 Kia Forte new from this dealership in August 2013. I am very satisfied with the Forte, and the dealership has always gone out of its way to make be feel welcome and to listen to any issues I might have. They have always dealt fairly and honestly with me. Thus, the 5-star rating. More

Great service! Fast (I waited at the dealership). I went there knowing I would hang out and wait for the work to get done. I had time to go through email and get caught up on some of the reading I wan I went there knowing I would hang out and wait for the work to get done. I had time to go through email and get caught up on some of the reading I wanted to do. More

Tire Replacement I came in needing a new tire but they didn’t have one in stock. They ordered one and it came in next day. Greg did an excellent job keeping me updated I came in needing a new tire but they didn’t have one in stock. They ordered one and it came in next day. Greg did an excellent job keeping me updated. He even explained to me why some tires can be patched and other can’t do to certain regulations which is awesome information just in case later on in life someone try’s to take more money from me. The Kia service department always looks super clean and they always offer me water or coffee. I don’t remember the service techs name but he was super friendly as well as the ladies at the desk. I’ve never had a bad experience at Kia Midtown. Greg was definitely awesome! More

Staff very friendly, efficient and helpful So helpfula dm mindful of my need to have service provided quickly. I will definitely consider buying from midtown again when I am ready to purchase. So helpfula dm mindful of my need to have service provided quickly. I will definitely consider buying from midtown again when I am ready to purchase. Great customer care. More

Handled With Care Greg Stutzman is a very informative and friendly Service Advisor! The service was quick and convenient; I will definitely stay with Kia for maintenan Greg Stutzman is a very informative and friendly Service Advisor! The service was quick and convenient; I will definitely stay with Kia for maintenance service. More

Recall work Took our 2017 Kia Niro in for a factory recall. Work was completed faster than they quoted. Zero hassles. I Would do business here again Took our 2017 Kia Niro in for a factory recall. Work was completed faster than they quoted. Zero hassles. I Would do business here again More

Always great service! Greg has great customer service skills and the service dept is always quick and thorough. I highly recommend Midtown Kia when shopping for a new car o Greg has great customer service skills and the service dept is always quick and thorough. I highly recommend Midtown Kia when shopping for a new car or for service More