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1,882 Reviews of Midtown Kia - Service Center
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March 30, 2019
Joyless experience Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in main Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in maintaining it. When I purchased my vehicle I was given the impression that I was gaining a partner interested in keeping my Sorento in top condition. Travis Barnett was the only service advisor that could spare the time to actually talk to me about my Sorento. Now, taking my vehicle in for service ranks just ahead of going to the dentist. Why would I look forward to sign this checklist, sit in the waiting area until time to pay, then get the xxxx out. If I so much as look at a used car online I will be contacted multiple times, but when I come to the dealership I am left feeling unimportant. I pride myself on my vehicles appearance, somehow believing that it promotes potential to enhance the KIA image. My courtesy wash left my Sorento looking worse than when I brought it in. The water spots were so bad, I could barely see through side windows. I wiped it down to remove the spots from the windows and body and wondered if this is the level of attention to detail that I have purchased, what other shortcuts took place. I have never had my Sorento serviced anywhere but at this dealership. I am left with the feeling that I was only a valued customer at the time of purchase. My observation was that this is a high pressure dealership where employees go through the motions to be polite. Your slogan, "Always glad to see you!" seems to only apply to sales and not to we will be glad to see you from then on. More
by JPAULDAY121
Verified CustomerEmployees Worked With
Rick Persinger
March 28, 2019
When in doubt I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They could find nothing wrong. Frustrating for me. But they believed me and my video and replaced the whole console part. It works perfectly. When in doubt BELIEVE your customers. They will keep coming back. Thank you. This is my third car thru MidTown. For a reason. More
by mjksmom1
Employees Worked With
Lauren Wade
March 22, 2019
Professional and informative staff Service Advisor went to great length to explain my problem and what was done to correct it and what to expect ongoing. Was able to spend time to prov Service Advisor went to great length to explain my problem and what was done to correct it and what to expect ongoing. Was able to spend time to provide info for updating nav system. Was friendly to speak. More
by 45tbird
Employees Worked With
Greg Stutzman
March 18, 2019
Recall fix, oil change Your service dept is the best I’ve ever dealt with and I never regret doing business here. I have referred family and friends for sales and service. Your service dept is the best I’ve ever dealt with and I never regret doing business here. I have referred family and friends for sales and service. More
by angie_patrick
Employees Worked With
Jeremy Mier, Allen Starks, Travis Arnett, Lauren Wade, Jarrod Jones
March 18, 2019
Disappointed This used to be the best service center around when Primeaux owned it and even after when Joe was in charge of Service. Now it is a crap shoot on what This used to be the best service center around when Primeaux owned it and even after when Joe was in charge of Service. Now it is a crap shoot on what you will get. I tried to schedule online but never got a call back to confirm the time. The girl I spoke with wasnt even aware that was an option. Just not impressed with any thing in the service department. We are switching to Ferguson in BA even though Midtown is much closer and I bought it there. More
by Sestone6206
Employees Worked With
Travis Arnett
March 17, 2019
Being told 1 thing then told something different exit 3 months ago, I was told by the service tech that the noise (knocking) in the engine and other issues I was having, was the reason for the “engine rec 3 months ago, I was told by the service tech that the noise (knocking) in the engine and other issues I was having, was the reason for the “engine recall” from 2yrs ago. I needed to come back in to have the engine evaluated again and contact KIA to have the engine replaced. This idea was given to me by the service tech. My engine has a knocking sound and it has gotten worse in the last 3 months. When a couple of gentlemen came to get my car, they were very friendly and professional and was very happy working with them. When I got my call concerning my service, I was surprised that they could not hear the knocking noise but when I got in to drive it into the parking garage, I could hear the knocking. I didn’t know what to do, I do not feel comfortable driving the car any distance with the engine knocking. More
by vicky.addington
Employees Worked With
I don’t know the names of the 2 guys who came for my car. I rate them 4 stars , Travis Arnett, Gary Kirk
March 16, 2019
Oil Change, are all, and Repairs Came in for an oil change service, and window regulator repair. They quickly diagnosed the issue, ordered the parts, performed the service and offered Came in for an oil change service, and window regulator repair. They quickly diagnosed the issue, ordered the parts, performed the service and offered to correct a recall issue all while there. Came back for the window a few days later and car was back like new in an hour. More
by jfleetwood
Employees Worked With
Rick
March 16, 2019
Great service. The staff were very helpful, professional and courteous,the tasks were completed before the estimated time of completion. I will continue to use this The staff were very helpful, professional and courteous,the tasks were completed before the estimated time of completion. I will continue to use this location for my service needs. More
by lilwill65
Employees Worked With
Greg
March 12, 2019
Unplanned service emergency handled very nicely. I thought my service experience was quick and easy. Plus, they resolved a couple of recall issues that I didn't know existed at the time. I thought my service experience was quick and easy. Plus, they resolved a couple of recall issues that I didn't know existed at the time. More
by gwbhouston
Employees Worked With
Greg
