Midlands Volkswagen of Columbia

I bought a 2017 Jetta, and I have taken it in for maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received some special offers in the mail. I called the service department with a question, as not all of the package details were visible on the website. My question was, "Does the VW Care Plus package include a wheel alignment check and tire rotation?" Apparently, VW Service does not perform alignment checks, just the alignment service itself. I was then transferred to sales, as the service department was unable to tell me if the rotation was included in the package. The sales associate sounded as though he did not want to be bothered. I have since contacted Goodyear. They will perform a 29-point inspection of my vehicle for free. They will inspect my tires, braking system, alignment, suspension, exhaust, battery, filters, headlights, and belts. Obviously, if services need to be performed, or parts need to be replaced, I will be charged. The VW Care Plus packages would cost me $338.57 (covers 40,000 and 50,000 mile factory required maintenance). From the service descriptions that were visible, this price covers the expense of the oil/oil filter change and spark plug replacement. The rest of what is included are "Checks", so I imagine if further work or parts were necessary, I would be additionally charged. Goodyear offers 4 oil change options, ranging from $27.95-$94.95. All 4 options include free tire rotation. Not saying VW is trying to rip anyone off, but personally, I will be giving Goodyear a chance. Goodyear's customer service was great. And I just can't believe a dealership would not offer an alignment check, especially while performing tire maintenance services. More

We just purchased a new Atlas from Jordan Jones and could not have had a better experience! Jordan was very knowledgeable, honest and easy to talk to. Most salesman are pushy but Jordan let us decide to buy not have had a better experience! Jordan was very knowledgeable, honest and easy to talk to. Most salesman are pushy but Jordan let us decide to buy when we were ready. I would definitely buy another car from him. More

Nechelle was a pleasure to work with and got us exactly what we wanted!! She was very friendly and understanding of what I wanted for my family. what we wanted!! She was very friendly and understanding of what I wanted for my family. More

Wanna say they are there ppl,thank nichelle for your assistant would recommend too all my friends n family Great place n friendly Again i assistant would recommend too all my friends n family Great place n friendly Again i More

This was the third time I’ve been to Midlands VW to trade cars. I was way upside down in my Tiguan and thanks to Jordan and Allen, I ended up with a 2021 Jetta and my negative equity in the Tiguan was taken cars. I was way upside down in my Tiguan and thanks to Jordan and Allen, I ended up with a 2021 Jetta and my negative equity in the Tiguan was taken care of. Great dealership that can really take care of you. Five stars. More

Purchasing my first vehicle was complicated and nerve racking but Nechelle Hayes was very helpful throughout the whole process and I'm very pleased with my purchase. I'll definitely recommend Nechelle an racking but Nechelle Hayes was very helpful throughout the whole process and I'm very pleased with my purchase. I'll definitely recommend Nechelle and the other staff members. More

My husband and I received amazing and quality service. Autumn, Christopher, and the finance department was very friendly and made the transaction a memorable event. Enjoying my new car! Autumn, Christopher, and the finance department was very friendly and made the transaction a memorable event. Enjoying my new car! More

I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compa that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The service personnel, acted with honesty and integrity and I could not have asked for more. If the service personnel are any indication of the rest of the staff, when I'm ready for another VW, I will definitely visit them. Nolen E. Caudell More

Awesome sales and finance team. Got me in a great car that I absolutely love. Autumn in sales did a great job finding me the right car to fit my needs. that I absolutely love. Autumn in sales did a great job finding me the right car to fit my needs. More

Great dealership, thanks to Jordan Jones and Allen for a Great dealership, thanks to Jordan Jones and Allen for a wonderful experience on making my car purchase a breeze. Will be back in the future! Great dealership, thanks to Jordan Jones and Allen for a wonderful experience on making my car purchase a breeze. Will be back in the future! More