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Midlands Volkswagen of Columbia
Columbia, SC
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 383 reviews
March 10, 2022
I went in for an oil change and was pleasantly surprise at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return! More
by mymaw7707
Employees Worked With
Emily Gottlieb
January 16, 2022
BY FAR, the BEST car buying experience I’ve ever had. Joe Kritt knew we were under a time constraint, found exactly what we were searching for, beat all local prices in our area, and was able to have the car Kritt knew we were under a time constraint, found exactly what we were searching for, beat all local prices in our area, and was able to have the car delivered TO OUR DOORSTEP in Knoxville, TN within 48 hours. THAT is customer service- ABOVE AND BEYOND! Thank you, Joe! More
by Melissa 865
Employees Worked With
Joe Kritt
November 26, 2021
Professional sales team with great service! Always responsive and helpful in selecting the best vehicle option for your lifestyle and budget! Andrew is a great manager. Chris (finance manager) is very responsive and helpful in selecting the best vehicle option for your lifestyle and budget! Andrew is a great manager. Chris (finance manager) is very professional and friendly. Jim Hutson is very professional, friendly and hands down the best salesman I have ever done business with. More
by sherri0746
Employees Worked With
Andrew, Jordan, Caleb, Will, Shannon, Jim Hutson, Chris King
November 16, 2021
They added more then $2000 on M.S.R.P without letting me know what it is (this doesn’t include dealer closing fee, sales tax and non-tax fees). The sale contract was made for 84 monthly payment that I was know what it is (this doesn’t include dealer closing fee, sales tax and non-tax fees). The sale contract was made for 84 monthly payment that I was never told while I was signing the contract (The contract was supposed to be for 74 months). Of course it is my fault that I trusted them and I did not see it before I signed the contract. Unfortunately, I noticed it when I came home and reviewed the papers I had signed. They took advantage of the customer who told them in advance how much down payment I will pay and what I am expecting for the monthly payment. The sales representative Jim was very nice. Thanks Jim. More
by Unhappy Customer
Employees Worked With
Jim Hutson
October 20, 2021
If I could give this place negative stars I could.It If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, onl If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, only to be told that I wouldn't be charged, then go back on their word and charge me... I made an appointment for 8 am and couldn't get my car until after 5pm... took a whole day off of work and everything and had to harass them for the diagnosis. For them to tell me the EXACT SAME THING I told them that O'Reileys (in 2 minutes) told me when I got there... 8 hours and 2 phone calls... and a whole day. For a diagnosis... that should have taken 2 minutes. I called back a few days later because I was taking it somewhere else to get fixed and needed more information about the diagnosis. The new place told me that information VW gave me was vague and they needed a code or more details. When I called VW they told me that the diagnosis was not annotated correctly and they have no record of it. WHAT? My mother then called and another person said they had the diagnosis sitting in front of them and they would email it to me... and then she didn't. Why aren't they telling me what is wrong with my car when I PAID FOR LITERALLY THAT?!! This is despite the fact I took my car in for a $700 full inspection a month ago and they let me leave their shop with an engine light on and a recall and did not even mention it... They are UNPROFESSIONAL, SLIMY, SNEAKY, AND LIARS. They either don't have a clue what they are doing or they are blatantly taking advantage of me. Young women like me (21 yr old college student) NEVER GO HERE and if you have to, bring your parent because they WILL take advantage of you if they can and they can tell you are unsure what you are doing. They have slated me forever in getting my car worked on, how can I trust VW again. Oh, and I still have an engine light on that will cost me over a grand to fix! More
by chloe34
Employees Worked With
William, Brandon, Emily Gottlieb
September 30, 2021
My daughter bought a Jeep used in May (5 months ago) and this dealership has done nothing but jerk her around and not kept promises to make payments that have threatened her credit. VERY POOR customer serv this dealership has done nothing but jerk her around and not kept promises to make payments that have threatened her credit. VERY POOR customer service. AVOID this dealership at all costs!!! More
by wilkesjohn2
Employees Worked With
Chris King
September 04, 2021
The dealership is good. Not a fan of some of the made up fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act in the vehicle sold to someone else. More
by SC1234
Employees Worked With
Jim Hutson
May 16, 2021
Shannon was wonderful at helping me purchase my car. She went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in t went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in the future. More
by Blessed
Employees Worked With
Shannon
