Midlands Volkswagen of Columbia

Very Pleasant Buying Experience We knew the car we wanted and through the USAA buying assistance program were contacted promptly by Midlands. Geneva was awesome to work with, present We knew the car we wanted and through the USAA buying assistance program were contacted promptly by Midlands. Geneva was awesome to work with, presenting an acceptable proposal consistent with what the buying service projected. No hassle, no hidden fees and the entire transaction managed by phone as we live in a different city. When we came to pick up, everything was in perfect order for a quick delivery. Every employee we met was very courteous and professional. Geneva provided a very thorough review of our new Golf Wolfsberg Edition features and we were in and out very efficiently. This is how car buying should be. More

Always a great experience This is our fifth purchase from Jim Hutson, and our seventh Volkswagen. Doing business with Jim is always a pleasure. Jim found the exact car I was This is our fifth purchase from Jim Hutson, and our seventh Volkswagen. Doing business with Jim is always a pleasure. Jim found the exact car I was looking for and had it here ASAP. He genuinely cares about the buyer, and is never pushy. More

Very smooth and excellent experience. Roger wastes no time. I have always dreaded buying a car because of the time issues involved. Roger was very professional and so was the finance personnel, Craig, They ans I have always dreaded buying a car because of the time issues involved. Roger was very professional and so was the finance personnel, Craig, They answered all of my questions, and did not waste my time. This is my 5th car purchased from this dealership. There must be a reason I keep coming back. This was the best experience ever. I think they were very fair to me while still making money. And I LOVE my new car, even though it is smarter than I am. Lots of technology improvements since my last Passat. Roger and Jose were very patient when acquainting me with some of it. Thanks More

Very responsive and knowledgeable Sales Force Geneva was friendly and outgoing, and displayed a true empathy for the concerns of TDI owners amid the uncertainty generated by the buy-back process. Geneva was friendly and outgoing, and displayed a true empathy for the concerns of TDI owners amid the uncertainty generated by the buy-back process. There was no pressure in trying to make a sale, but she did highlight viable alternatives to a TDI and was able to inspire renewed confidence in a brand that had taken a horrible PR beating. I look forward to my future dealings with this dealership. More

Great buying experience! Geneva Carr was Johnny-on-the-spot in responding to my True Car inquiry about a Golf Sportswagen and when I came into the Dealership referred me to Ji Geneva Carr was Johnny-on-the-spot in responding to my True Car inquiry about a Golf Sportswagen and when I came into the Dealership referred me to Jim Hutson who was a delight to work with - very knowledgeable regarding all the intricacies of the car and patient with me in setting up the Bluetooth for the phone and switching over the Sirius contract! Joe Albert was a great help initiating the TDI buyback process and everyone was nice to my dog! While it seemed to take hours to complete this transaction it actually wasn't that long and I actually enjoyed the process! This is without a doubt the nicest dealership I have ever dealt with, thank you all. More

Awesome experience overall Roger Maxwell was our sales representative. He was amazing to do business with, as was John Paul and J.P the credit manager. Roger made sure that eve Roger Maxwell was our sales representative. He was amazing to do business with, as was John Paul and J.P the credit manager. Roger made sure that every inch of the vehicle was in perfect delivery order, including the problem with the GPS system having to be replaced. Roger made sure to thoroughly go over all the systems in the vehicle with us to be sure we had a good idea of how the all worked. He also encouraged us to go on the tutorial websitel for a complete guide as to how to use each system, a most invaluable resource. Overall, this was the best experience we've ever had in making a car purchase. And that is huge since we are 60ish and have purchased many cars over the years. A very special thanks to Roger for all he's done and for his honesty and integrity. Frances Paulsen More

Very helpful enjoyable buying experience I had a TDI that is part of the recall my Jetta was getting an oil change, and I walked down to look at the cars in the new car lot. Jim Hutson walked I had a TDI that is part of the recall my Jetta was getting an oil change, and I walked down to look at the cars in the new car lot. Jim Hutson walked out, introduced himself, and away we go. I purchased a new Passat sedan. All together very excellent buying experience, and Mr. Hutson was extremely helpful. More

Best car buying surprise ever I have a TDI that I needed to replace due to buy back. Geneva Carr was very helpful and knowledgeable without any high pressure which I really apprec I have a TDI that I needed to replace due to buy back. Geneva Carr was very helpful and knowledgeable without any high pressure which I really appreciated. She explained the car's features and answered all questions. I walk out of other dealerships because of sales presonals lack of knowledge or high pressure. Roger Maxwell also was helpful explaining my options on replacing the TDI, explaining the car features, and at no time was there any pressure. Both Geneva and Roger were professional and congenial, as well as knowledgeable and helpful. They would be an asset to any sales team providing great customer service. They turned the car-buying event that I dread into a pleasant experience. More

Best Customer Service Ever If you are looking for the best customer service and price for buying a car don't go anywhere else. I desperately wanted to get out of my previous car If you are looking for the best customer service and price for buying a car don't go anywhere else. I desperately wanted to get out of my previous car contract from another dealership without making any horrible financial decisions I would regret later. Joe helped me find the perfect car and met all my needs, financially. The whole process doesn't feel like you're at dealership at all. Midlands VW staff is wonderful and welcoming. I absolutely will purchase all of my vehicles from here in the future and would recommend them to everyone in the market. Love my Jetta! Thanks Joe😊 More

Buying a new car has never been easier! Geneva Carr was very knowledgeable about VW cars, but not at all high pressure, which I appreciated very much. From just looking until I was ready Geneva Carr was very knowledgeable about VW cars, but not at all high pressure, which I appreciated very much. From just looking until I was ready to drive away in my new Passat, Geneva clearly explained the car's features then helped set up Bluetooth and VW Car-Net. She just made me feel comfortable with this high-tech automobile. Thank you, Geneva. In addition, Roger and JP were congenial, helpful, and professional. All of these pro's are an asset to Midlands Volkswagon and its customers.. Great car-buying experience. More