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Midlands Volkswagen of Columbia
Columbia, SC
390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 390 reviews
May 04, 2019
Great sales experience Purchased my Honda Ridgeline from them and it went very smoothly,Kudos to the sales team. Highly recommend them for a vehicle purchase. Easy transacti Purchased my Honda Ridgeline from them and it went very smoothly,Kudos to the sales team. Highly recommend them for a vehicle purchase. Easy transaction More
by BT
Employees Worked With
Joey McDougal, Jimmy Dozier
April 29, 2019
Exactly what I needed I went to this dealership knowing exactly what I wanted; another Jetta lease. It's a great vehicle for a great price; one of the best values I've foun I went to this dealership knowing exactly what I wanted; another Jetta lease. It's a great vehicle for a great price; one of the best values I've found. Jim Hutson met us with a nice smile and asked how he could help. I told him what I wanted and why, and he didn't try to change my mind. Thank you! We quickly reviewed a few things, and Joey ran us through the paperwork. The orange color we wanted was a special order, but it was brought in the next evening. Sign and Drive, works well. See you again in three years. More
by jjacquemain
Employees Worked With
Jim Hutson, Joey McDougal
February 07, 2019
30 Crazy Days of Dealer Buttfumbles On December 27th, I dropped my car off for a repair to the already diagnosed lower oil pan gasket. I got a loaner, a completely base Jetta S(in which On December 27th, I dropped my car off for a repair to the already diagnosed lower oil pan gasket. I got a loaner, a completely base Jetta S(in which someone had soiled every seat) for my 2018 Golf GTI SE. On December 28th, I was informed that it was not the lower oil pan, but the upper oil pan, and that would be a few days. After about a week of no contact, I had to call them to get info. Finally, they tell me that now the rear main is leaking. After several attempts, January 9th rolls around, I get the call that my car is finished. It takes me 20 miles to realize it's not finished. I return the car because of a clunk(still not fixed, I believe the steering rack is failing) and it's leaking oil, where it was just seeping before. ON TOP OF THIS, they "detailed" (belt sanded) my car before I picked it up, leaving scratches EVERYWHERE. They upgraded the loaner to a new Tiguan, which was much less of an insult. After a couple of weeks, the dealer gives up(I had already requested a buyback), and calls in VW. VW arrives, determines that the tool to install the rear main is broken. Car is repaired (paint still in limbo), I get the call to pick it up on January 29th. 25 of the days I waited, was because this sorry excuse for a service department couldn't be bothered to check their tools before a major installation. And I'm still not done dealing with them. More
by Bamahoon
Employees Worked With
No employees dealt with listed.
January 31, 2019
Excellent Service My visit and service with McDaniels VW was excellent.Leroy MCCaskil was especially helpful in determining my vehicle needs.I will def return for my ne My visit and service with McDaniels VW was excellent.Leroy MCCaskil was especially helpful in determining my vehicle needs.I will def return for my next car More
by Gas0826
Employees Worked With
Leroy McCaskill
January 28, 2019
Go to any other dealership outside of this group My background is over a decade in working at dealerships and currently working as an operations analyst at a dealer. This dealer will bait you in My background is over a decade in working at dealerships and currently working as an operations analyst at a dealer. This dealer will bait you in with a nearly seamless sales department, however, this is just a setting of a trap. The kindness and warmth experienced in the brief time with the sales team is gone the moment you sign and you are thrown into a world in which the parts and service team lacks any concern for the customer. The parts department does not respond to inquiries and the parts desk is unattended for extremely long periods. This is inconvenient and annoying, but pales in comparison to the disaster that is the service department. Nothing is done quickly and a simple 10k service took nearly 4 hours to complete. I contacted VW corporate following a service visit here a few months ago after a headlight had to be replaced because the speed and accuracy of the service team was terrible and the customer service is the worst I've ever seen at any dealership. I was told that VW could not do much because the location is independently owned (by Mason Automotive Group). I had my 20k service completed on a Thursday and had an engine failure 2 days later. They had the car for a week while their service team and management ignore my calls and messages. The dealer takes no responsibility for the failure and denied warranty. I was charged for their poor attempt at diagnostics and when I talked to a senior management member, their operations director, the true nature of this dealer group became clear. In 10 years of working with dealerships, never have I witnessed such spitefulness and aggression towards a customer. When asking who his superior was, he claimed that he was the god of the organization and that he does not report to anyone. Based on his actions and conduct, it is now very clear why the rest of the staff feels that it is ok to treat customers with total disregard. More
by asp9465
Employees Worked With
Jay McDuffie, TJ Shoemake, Roger Maxwell
January 20, 2019
A Satisfied Customer I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealer I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealership to anyone needing a new or used car. And most of all FAIR More
by Mikemike
Employees Worked With
JP King, Emily Gottlieb, Joey McDougal
January 20, 2019
Great Experience Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situa Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situation and left with a car. My husband was put in a vehicle he wanted, they helped us soo much after everyone else turned us away sometimes it's better to talk to a salesman with experience than none. I highly recommend this place!! They are awesome ?? More
by MelissaJ31
Employees Worked With
Jimmy Dozier
January 16, 2019
Easy speezy Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life lik Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life like going to the dentist, like admitting they are wrong, and buying a car. Jim Hutson, our salesman, is nothing like you imagine the usual car salesman. He is a man of integrity who was concerned for us. He did not push or berate us into buying a car, rather, he outlined different possible solutions to resolve our current ownership situation. My wife and I chose to lease a Jetta and we were very impressed with the process. Our finance guy, Joey McDougal, was very knowledgeable and friendly walking us through the paperwork process. Overall I would rate this dealership as excellent. This is our second vehicle and the service department is very good. More
by trudat111
Employees Worked With
Jim Hutson, Joey McDougal
January 10, 2019
Great service!!! Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that needed taken care of. It guys like Roger that will keep me coming back. Thanks!! More
by dlantz13
Employees Worked With
Jim Hutson, Roger Maxwell, JP King
September 29, 2018
Great Experience Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience. Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience. More
by Egoodrich
Employees Worked With
Emily Gottlieb, Brandon Chaney
