Midlands Toyota

Midlands Toyota responded

Thank you for the review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Dick Dyer Toyota!

Midlands Toyota responded

That's exceptional! Thank you so much for this taking the time to provide these kind words about our staff. Also, thank you for choosing and recommending Dick Dyer Toyota. We truly value your feedback and business, and we hope to work with you again in the future.

Midlands Toyota responded

That's awesome. We are so glad we were able to find and resolve the issue. Thank you for giving us the opportunity to show Dick Dyer Toyota's difference. Please feel free to reach out to our offices for any future services or questions.

Midlands Toyota responded

And so are our customers! Thank you for this spectacular feedback. We hope you feel free to reach out to our offices for any future services or questions.

Midlands Toyota responded

Thank you for taking the time to provide this valued feedback. We are so glad to hear your overall visit was satisfactory. We do apologize for any unprecedented wait time you experienced. Our staff prides themselves on customer satisfaction and experience, and we will continue to strive to consistently provide timely services for all our appointments and walk-ins. Thank you for choosing Dick Dyer Toyota.

Midlands Toyota responded

Thank you so much, Russell, for this taking the time to provide this amazing feedback and for shouting out to our staff. We truly value your feedback and business, and we hope to work with you again in the future.

Midlands Toyota responded

Thank you, Eric and your family, for this taking the time to provide this amazing feedback. We are so glad to hear that your visits with us have consistently been top-notch and accommodating. We'll be sure to share feedback with our management team. Thank you all for choosing and continuing to choose Dick Dyer Toyota.

Midlands Toyota responded

Thank you for taking the time to share your feedback with us. Customer satisfaction is very important to us and next time we hope to make your experience even better. We look forward to seeing you again soon.

Midlands Toyota responded

Thank you for reaching out to our team with this feedback. We understand your frustration with the issues your vehicle is experiencing and would like to speak with you regarding the details of your visit. We would like an opportunity to talk through your service experience with our team as well as how to make it right. At your convenience, please contact our Service Manager, Daniel Peterson, at 803-691-5602. We value your business with us and look forward to speaking soon.

lastinline responded

I contacted the service manager and we got the chance to talk. He offered me his team to keep trying to fix the car. I already sent the car back to them 2 times and it was sitting there for over a month. He assured me it was fine when they drove it. That is not true. The car has serious issues every time I drive it. I do not trust the dealership to fix the car, so I paid the bill (over 550) to get it back. I picked up the car today and barely made it home. It kept skipping and dying on every stop. Engine died over 10 times on my way and I am lucky that I made it home. In summary, I went in for an engine light check and I left with $1300 bill and a broken car. I understand the car is old and it may have some issues, but those issues got worse with every visit I made to this place. The dealership had no idea of what is wrong and how to fix it and they were not honest with me from the beginning. That was a terrible experience on so many levels. This post should warn people of what exactly is going on there.

Midlands Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Dick Dyer Toyota for your service needs and we hope to work with you again next time.