Midlands Toyota

Find another dealership. My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the My first experience with Dick Dyer's service department was eighteen months ago and it was great. My second time was earlier this year and it was the worst car service experience I've ever had. Yesterday was my third time, and it was mixed, but poor. I assume they did the service well. They did it fast. They called me as soon as it was ready. But that service writer was really rude to both me and my wife. He better be glad he's not my employee. More

Good dealership...AWFUL Internet sales manager I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately tho I have been a customer of Dick Dyer for 12 years and have been pleased with the service. So when my wife decided she wanted a Toyota I immediately thought of Dick Dyer. My wife and I purchased a new 2015 Corolla a week ago, May 23 2015, from Dick Dyer. I dealt with the Internet sales department and already had a pre-negotiated price by the time we went to the dealership the first time regarding the new vehicle purchase. The internet salesman I dealt with was Jason Whitehorn, who did a great job...courteous and professional. However, the Internet sales manager Todd Auton was AWFUL! He was rude, unprofessional, and sarcastic. He indirectly insulted my wife twice with sarcastic comments regarding the purchase of the car. We were in the process of signing paperwork with the salesman Jason Whitehorn when Auton came over and "interjected" into the deal. There was absolutely no purpose in his "visit" other than to insult the salesman and my wife. I quickly advised him that it would be in his best interest to leave the table we were sitting at. I would NEVER deal with that guy again!!! I still purchased the vehicle and still have a liking for the dealership as a whole, but felt the need to write a review regarding Mr. Auton, who I consider to be the worst person I have ever had the displeasure of dealing with when purchasing a car. He reminded me of why I despise buying cars!!!! More

Insulting I own a Scion TC and was using the service department of Dick Dyer for several years. Which is why I gave them two strikes. The first was a quote fo I own a Scion TC and was using the service department of Dick Dyer for several years. Which is why I gave them two strikes. The first was a quote for a headlight bulb replacement. I was quoted $60 and told it was due to the labor intensity of the job. I was informed the bumper must be removed to replace the bulb. I decided to check the user's manual and have a go at it myself. To my amazement I easily replaced the headlight myself and never removed the bumper! I decided to give the service department another chance, hoping my experience to be an isolated incident. I returned when my hatchback would no longer stay up. I needed the rods replaced on the hatchback. I was quoted a price of $479 and informed Toyota was the only place to obtain these parts. I was recommended trying a junk yard. I left Dick Dyer believing the associate but decided to just stop and ask Advance Auto anyway. I purchased the parts for $72 and the sales person installed in the parking lot for free. I returned to Dick Dyer to show the sales associate what an inflated quote he gave me and he simple congratulated me for saving money and walked away! I have never been so insulted! I was treated like and idiot. Someone incapable of reading a users manual and when I confronted someone about the bad business practices he turned his back and walked away from me. It was terrible! I will never do business here again and if I can help it no one I know will either. Never Again. More

New Car From the moment I walked into the dealership, Anthony was friendly and polite and gave real world situations when giving me details about purchasing a From the moment I walked into the dealership, Anthony was friendly and polite and gave real world situations when giving me details about purchasing a new car. I ended up getting the 2015 Corolla Sport. I would highly recommend him to a friend or anyone seeking a new ride. Very cool guy! Thanks Anthony!!! More

Great Experience Kendal Decker was the saleman that assisted me as soon as I walked into the Dealership. I was looking at purchasing a vehicle for my daughter.. Mr. D Kendal Decker was the saleman that assisted me as soon as I walked into the Dealership. I was looking at purchasing a vehicle for my daughter.. Mr. Decker was recommended the Toyota Corrolla. I must say I was very impressed with his professionalism and outstanding customer service. I will definitely be a returning customer in the near future to purchase my daughers vehicle. More

Great Experience!!! Rick Player was our salesman at the time we were looking for a car for our 15 year old daughter.Mr.Rick Player made it possible for us to purchase tha Rick Player was our salesman at the time we were looking for a car for our 15 year old daughter.Mr.Rick Player made it possible for us to purchase that car.He has amazing professionalism and a wonderful personality he's really a genuine person.He made our experience with Dick Dyer a very easy and wonderful experience.Mr.Player was concerned about the safety and well being of our daughter as much as we were while decideing on which car to purchase.We can't thank him enough for such an amazing experience.He also has called us several times to make sure my daughter is still happy with her car.Thank you again Rick Player for making our car search an easy one at Dick Dyer Toyota!!!!!!!!! More

Great Experience! Bought a new Camry from the great folks at Dick Dyer today and it was a pleasure. Leslie, Dennis, and Ryan were a lot of help and did everything possi Bought a new Camry from the great folks at Dick Dyer today and it was a pleasure. Leslie, Dennis, and Ryan were a lot of help and did everything possible to make sure our needs and wants were taken care of with our new car. Got a great deal as well. Everything was upfront and clear. Nothing hidden what so ever. Dealership itself was clean and nice. Selection of vehicles was nice, even though they are transferring one for us to their dealership, in which they were very willing to do so. Again a joy to work with and would definitely send anyone to them for purchasing. More

Toyota Loyalty Program Fail This is your typical car dealership who strives behind over promise and under deliver. Last year I purchased a vehicle under the impression I would q This is your typical car dealership who strives behind over promise and under deliver. Last year I purchased a vehicle under the impression I would qualify for the Toyota Loyalty Program so after 12 months of perfect payments I was informed that my credit wouldn't allow me to qualify. I asked multiple times if credit was a factor in this program and was told no. So it seems the salesman only wanted to make a sale by being dishonest. This was my first dealership experience. I had to learn the hard way. Get everything in writing. In the meantime please take your business elsewhere. More

awful time with no response Purchasing an automobile is stressful these days because of the negative light that car dealers are put under. After receiving your letter and the pro Purchasing an automobile is stressful these days because of the negative light that car dealers are put under. After receiving your letter and the process of purchasing my car through your dealership I felt the need to reply. I want to first say that the whole experience was not negative nor was it difficult. However, I feel some issues needed to be looked at and may need to be corrected. I noticed a used Suburban on your website and contacted the online sales person. I believe his name was Nick. Through a process of running back and forth over the phone Nick was able to convince a manager to hold the car for one week until I could arrive on Saturday. I am a teacher and football coach and have limited time to travel 3 hours. When I arrived at the dealership I met with Nick and he immediately brought over another sales person who I would now be dealing with. Upon my arrival I was told the car would be cleaned and ready to view. When I arrived the car was far from clean and was not ready to be viewed. It currently was being fixed. I asked that the car be brought out as we needed to start the paper work and return my rental car. This process started at 12:00. The car was brought out to view and test drive. As I went over the car my sales person disappeared and we stood there looking at the car waiting for him for at least 15 minutes until I went back in and asked where he was so we could test drive the car. The sales person affectively came out and we test drove the car. It was apparent he knew nothing about the car, features, buttons, nothing. I, looking back, understand your Toyota Dealership and not Chevy. The next issue took from 12:50 to 3:00pm. Why it took so long is beyond me. I secured financing, paper work and money before I every arrived at your dealership with Nick. The salesperson had not a clue to what was done. It took him running around and looking foolish to find the information that had already been taken care of. Poor communication and customer service became noticeable. However, the real issue was about the windshield. I asked that the cracked and chipped windshield be replaced, as neither the manager, sales person nor Nick knew of these issues. Your solution by the manager was to take 100 dollars off the car and I lie (commit fraud) to my insurance company and have them replace the windshield. Against my better judgment I continued to purchase the car however did not accept this. Your manager said he would replace the windshield with an aftermarket part valued at $200 and not the original $800 windshield. I stupidly agreed to this. However through this process your customer service agent Sarah has been very nice and worked with me as the aftermarket windshield could not be used and they found the proper windshield. However in the next week and few days of owning this car I have noticed that the driver side mirror does not retract in as it should, driver side window now makes a horrible sound when going down, and the dimmer on the passenger side mirror does not work. Had the sales person gone over the features I might be able to have caught these issues. It was not until I was able to review the owner’s manual and learn of these features and realize there was a problem. Not sure if that falls under the old term “buyer be wear”. I am not sure what other issues may soon arise but I have an appointment to have the car looked over. The final issue occurred as I walked out of the dealership I was handed a set of keys, I asked is there another set? The answer was given,” no, sorry that’s the only set you have”. I have affectively now purchased a new set which has cost me another $200. Here again I was never notified of these items. I do not expect the world to be perfect, however I expect honesty, respect and quality customer service. The last vehicle I purchased I was so overwhelmed with customer service that my father, brother and two coaches also went to that salesperson on my recommendation and bought cars. I can say my fiancé, mother and brother in-law who are looking at Toyotas will not be visiting Dick Dyer. Even the letter that was sent to me wishes me the best on my new purchase of a Toyota, I bought a Chevy. I worked for Disney as Director of New Business Development and was trained in quality, honest customer service. I can say the communication, customer service and the proposition to commit fraud have not left me feeling very happy and concerned about what else I might find out about my car. Again, Sarah and Nick were great. I feel horrible for the Salesperson as he was left in the dark about a lot of information and looked confused and affectively wasted my time in trying to find it. I apologize for the lengthy letter. I just wanted to make you aware of these items before I do anything else. Thank you for your time. Best Regards, More