Midlands Mazda

Excellent customer service! I'm a professional woman who makes the buying decisions about my work cars, but many times when I have gone shopping at dealerships, the salesmen have I'm a professional woman who makes the buying decisions about my work cars, but many times when I have gone shopping at dealerships, the salesmen have been rude and condescending. I had Chris as my direct salesperson, and he was extremely nice and accommodating, very easy to work with. I came back three days in a row, and was taken for test drives by two other salespeople, Tony and Scotty, who each treated me as well as they would their own client. Each gentleman with whom I directly dealt treated me in a friendly, professional, patient and courteous manner, and they allowed me space to make decisions. I appreciated Troy's candor when I asked him a direct question about the vehicle and generally enjoyed chatting with him. When it was time to fill out the paperwork, Craig was patient and amenable; he explained every option and detail fully and gave excellent advice. I would highly recommend these men at Midlands Mazda specifically to potential female buyers based on the high level of customer service and respect they exhibited during my experience with this purchase. More

Great experience! They made it easy. My whole experience and why I loved it: I got an email with special rebate or apr offer for the cx5, so I just clicked and went to look. I saw one I My whole experience and why I loved it: I got an email with special rebate or apr offer for the cx5, so I just clicked and went to look. I saw one I liked, so I figured I would check it out. There was an option to text through the website, so I did. I got a response not long after from Shane Whitehead. I told him that I have a 2016 and wouldn't mind looking at the 2017 for a possible trade if the deal was right. Shane asked me if I could bring my car in to get appraised. I agreed to take it up there the next day after work. Later that evening he sent me a short video showing me the 2017 that I was looking at online and said he was looking forward to meeting me the next day. I went and test drove the 2017 while they appraised my 2016. Came back and looked at some numbers. I had dinner plans, so I left and talked over the numbers with my husband. A few text messages later with Shane and we had a deal. After dinner we went back to the dealership and the parperwork was ready. They had taken the car to fill it up and detail it. We noticed a few dents near the roof when the detail was done and it was under the lights. So Shane got the sales manager, Steve, to come out and look at it. Steve felt the best way to handle it was to get me another car just like that one from another dealership to replace it. We signed the paperwork on that one with the understanding that when the new one came from the other dealership I would have to re-sign paperwork with the new VIN number. I drove the 2017 away. This was a Tuesday. They received the new one on Friday. I went in Saturday morning and signed the new paperwork and picked it up. They made it ALL so EASY!!! I can't stress enough how pleased I was with this whole process. Oh and Shane sent me a video of the new one when it came in Friday and told me it would be gassed up and waiting for me. They were great! More

Very Professional This was the most convenient, streamlined car purchase I’ve ever made. Negotiations were short and to the point. When I arrived for my appointment e This was the most convenient, streamlined car purchase I’ve ever made. Negotiations were short and to the point. When I arrived for my appointment everyone was ready and greeted me by name. The young man that took me on the final test drive was very courteous and professional. There was no last minute haggling over any portion of the agreed upon terms. I wanted to buy some accessories post sale and was escorted to service and received pricing the very next day. I drove over 3 hours to do business with this dealership and would not hesitate to do so again. More

Awesome Dealership By far the best dealership we have had the pleasure to do business with. From start to finish, the staff was professional and polite and they did not By far the best dealership we have had the pleasure to do business with. From start to finish, the staff was professional and polite and they did not waste our time. We did our process online and we received a quick response back and within a couple hours we had a deal. We will definitely recommend this dealership and plan to come back in the future should we decide to buy another Mazda. Thank you Midlands Mazda! More

Extremely Satisfied Customer Purchasing my first "new" car was an experience made so much easier by the great customer service at Midlands Mazda. I already new what vehicle I want Purchasing my first "new" car was an experience made so much easier by the great customer service at Midlands Mazda. I already new what vehicle I wanted, and the huge selection at this dealership was surprising. What a great experience! I was made to feel very comfortable. The friendly, professional demeanor of Christopher Jackson helped make the entire process smooth. I felt like a valued customer. I got the perfect car, at the price that fit my budget. If I ever need to purchase another vehicle, I will come back to Midlands Mazda. I feel confident that they will take care of me. I confident the service after the sale will meet my expectations. To be continued..... More

Excellent!! The service was great, and Antony awesome!! When I went to the dealership I really didn't think I was going to purchase a car. Antony was very patient with me and showed me three cars and helped When I went to the dealership I really didn't think I was going to purchase a car. Antony was very patient with me and showed me three cars and helped me a lot! He was very respectful and knowledgeable of the cars he showed me. More

Great experience I had a great experience leasing from Midland Mazda with Emily. Whole process was pleasant and painless. I was able to get the deal I wanted with very I had a great experience leasing from Midland Mazda with Emily. Whole process was pleasant and painless. I was able to get the deal I wanted with very little back and forth negotiation More

Great dealership to get your Mazda Tony is an amazing sales rep that spent a lot of time to answer all my questions and satisfy my needs. I am very happy I met him and got my Mazda from Tony is an amazing sales rep that spent a lot of time to answer all my questions and satisfy my needs. I am very happy I met him and got my Mazda from this dealership. More

Wonderful Experience Great representative, very attentive. Everything I asked for was fulfilled. I would recommend this dealership to anyone. Very pleased with the overall Great representative, very attentive. Everything I asked for was fulfilled. I would recommend this dealership to anyone. Very pleased with the overall service from staff More

Mazda cx-5 My overall experience at midlands Mazda was good. As a woman, I felt like the sales representatives were honest and up front with me. I would definite My overall experience at midlands Mazda was good. As a woman, I felt like the sales representatives were honest and up front with me. I would definitely recommend this dealership to someone else. More