Midlands Mazda

This was the first time my wife and I have ever purchased a car. The folks at Wray VW and Ward made us feel very comfortable with our purchase. In no way, shape or form did we feel pressured into buying an a a car. The folks at Wray VW and Ward made us feel very comfortable with our purchase. In no way, shape or form did we feel pressured into buying an automobile that we didn't want or in paying a price we did not think was fair. More

When my husband and I arrived at the dealership we were promptly greeted by our salesman, Ward. I had a good idea of what I was looking for and Ward directed us to our options. I was debating between a n promptly greeted by our salesman, Ward. I had a good idea of what I was looking for and Ward directed us to our options. I was debating between a new Jetta, or a used Passat. Ward explained the pros and cons of purchasing each vehicle, by providing information about price, warranty, vehicle history, etc. The information he provided helped in making a decision. I was also provided with information about Volkswagen as a brand, which gave me confidence in the brand itself, as well as the quality of the vehicle I was about to purchase. The financing of the vehicle was very quick and made purchasing a vehicle a little less stressful. I did not have the title to my trade-in vehicle and the staff at Wray Volkswagen graciously offered to obtain a duplicate title for me, which saved me time and quite a bit of hassle. Before I left the lot Ward walked me through how to use the various functions in the car, which proved to be very helpful. I love my new VW and will definitely return to Wray Automotive when the need for another vehicle for my family arises. More

Arriving to the dealership I requested to look at their inventory. At which time I was told that their business is not handled that way. I was not allowes to view inventory. Once they "qualified" me then I inventory. At which time I was told that their business is not handled that way. I was not allowes to view inventory. Once they "qualified" me then I could look at the cars that "they" wanted to sell me! After putting $1500 down and trading in a car a drove off with a decent vehicle. Not what I came looking for but a good vehicle. Almost two weeks later I am called on the phone and advised that the car needs to be returned, financing fell through, and I would have to pay for the mileage. And the best part.....they haven't found my old car yet. I advised that I would bring the car back when my entire downpayment would be returned and I got my car back. They wanted to just give me the trade in amount for it, to which they screwed me on that, but said I needed to, to close the deal with the bank! What I a SCAM BUSINESS!!!! DO NOT GO TO THIS DEALERSHIP!!!! More