Midlands Honda

Lease I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to I'd like to first point out that I distaste giving bad reviews or complaints about a company or its staff however, in this situation I'm obligated to do so. I have been going to the dealership since March trying to resolve this matter. The staff has been apologetic about the incident that has happened to us with Steven Goldstein. I’d to thank in advance Chris Brown, Chris Alston, and Claudette Green for trying to assist me in this matter and other staff members who were very helpful, and kind. We leased a Honda Civic from Yonkers, New York in 2015. During the life of the lease I moved to Columbia, South Carolina and took the car with me. Around a couple of months before the lease was about to expire my mother and I went to the Honda dealership closest to my residence, Midland Honda, where we met Mr. Goldstein. I went over the miles on the car so our intention from the beginning was to purchase the car instead of leasing a new one. We explained the situation to Mr. Goldstein over and over, and he insisted that the best option was to lease a new car and any payment left over and the mile overage in the old car would be taken care of by them. We asked Mr. Goldstein many times to give us the cost for the 2015 Honda Civic, he refused and kept saying a new lease car is our best option. He stated the last payment in the old car is covered. Ultimately closing out the old lease not owing anything. Mr. Goldstein said, “He only needed $300.00 for the new lease and that’s it”. He stated to us that we had nothing to worry about. As a result we thought we closed for the old lease and started the new lease (2017 Honda Civic EX). I will like to point out that my mother and I combined have been a customer for Honda Financial Services for more than 20 years. We have been leasing Honda cars for a long time. We are responsible individuals, who will not get into a deal if we are not be able to pay for it. My mom's credit score was over 800 points until Honda Financial Services reported that she owes over $3,000.00 for the 2015 Honda Civic for going over the miles plus two monthly payments left. My mother is currently in her fourth consecutive lease with Honda, and I’m in my third consecutive lease and we have never paid anything after getting into a new lease. Our dealership in New York made sure that we did not get a bill after returning a vehicle, so we believed Mr. Goldstein was doing the same for us. He repeatedly told us that we had nothing to worry about. Big mistake believing his words. We were recently contacted by Honda Financial Services stating we owe over $3000 on the old lease (2015 Honda Civic). If we would have known that we owed mileage on the car we would have kept it as originally planned, this is exactly what we wanted to avoid in the first place. Hence the reason we explained to Mr. Goldstein we wanted to keep the car and asked for the cost. Again, he reassured us we didn't owe anything for overage in miles and refused to give us the cost of the car. He insisted a new lease was a better option. We have been constant communication with Honda Financial Services for months now, explaining the situation. We gave them Mr. Goldstein’s name and contact information many times, and Honda Financial Services told us they have contacted Mr. Goldstein many times, but he has not returned their calls. Mr. Goldstein told me in my recent visit with my mom over the phone “this is the first time I heard about it”. At first he didn't remember me, my mother or our interaction with him. Once I explained the entire conversation all of the sudden he started to vaguely remember us. He refused to take any accountability for his actions and pretended he wanted to help us resolve this matter. Another issue that arouse recently regarding my old lease is that we were supposed to meet Ms. Claudette Green, Senior Sales Consultant in the Leasing Department at Midlands Honda to close out the old lease before entering a new lease. Not only was my old lease not properly closed out, we never met Ms. Green and never signed the proper documents to close the lease. Mr. Goldstein never informed us we had to meet with Ms. Green and follow proper procedure in closing the old lease. If we would have met Ms. Green, we would have known about the fees and I am sure we would have kept the old car. Honda Financial Services called Ms. Green several times regarding our old lease, but because we never met with Ms. Green, she didn't have proper paperwork for our old car, as a result Ms. Green was not able to provide them any information about our old lease let alone help us with this issue. I waited over a month for new plates and registration. The entire experience was unnecessary, extremely lengthy and disorganized. Please note my husband recorded the conversation regarding our transaction January 13, 2018. We have proof that our complaint is legit. The old car was returned January 2018, since Midlands Honda didn't purchase the vehicle or wanted to keep it. Honda picked up the vehicle sometime in March. So, ultimately there were additional mileage added to our bill that I did not use. The purpose of this letter is to make the dealership aware of our terrible experience and to help other potential customers avoid this situation from happening to them. We were at the dealership for over 5 hours. I don't understand why the proper process was not followed. The only purpose of Mr. Goldstein from the beginning was to raise his sales at our expenses. He mislead us and lied leaving us with a $3,077.66 bill for us to pay to Honda Financial Services. More

My experience was great! Everything was perfect! The service here at Midland Honda was great & fast. Christopher Graham & Artie Scott did an awesome job helping me get a car. Everything was perfect! The service here at Midland Honda was great & fast. Christopher Graham & Artie Scott did an awesome job helping me get a car. They both were very friendly. Chris Graham was pleasant to work with as he informed me about the previous history on the car. I was not expected to get a car that day, but within moments i was driving off the lot in my new car. Thank you so much Chris Graham and Artie Scott. Thanks again for staying later than you should have so that we could finish everything. I am very ecstatic about my new Honda Accord. More

Experience with buying from claudette green and john brown. My experience with claudette green and john brown was amazing very professional and gave me everything i asked for recommended highly for anyone look My experience with claudette green and john brown was amazing very professional and gave me everything i asked for recommended highly for anyone looking to purchase a new vehicle More

A good experience. Polite, knowledgeable, helpful without being too pushy. Chris Graham was an excellent, professional salesman and a pleasure to deal with. Finance was Polite, knowledgeable, helpful without being too pushy. Chris Graham was an excellent, professional salesman and a pleasure to deal with. Finance was also well done. More

Awesome experience I have always dreaded going to car dealerships due to past experiences. However my experience at Midlands Honda far exceeded all of my expectations an I have always dreaded going to car dealerships due to past experiences. However my experience at Midlands Honda far exceeded all of my expectations and this is all thanks to my Auto Consultant Shereece Hooks . I was not the easiest customer to deal with due to the fact that I hadn’t purchased a vehicle in years therefore I was very indecisive. This did not stop Shereece from being upbeat, professional and positive along the way...her willingness to make sure that I received exactly what I wanted in a vehicle shined through at every turn. Shereece was very knowledgeable and I appreciate how patient she was with me, she made this car buying experience a Great one!!!! The finance managers were also professional and a pleasure to work with! All in all this was an Awesome car buying experience and I look forward to doing business with Midlands Honda in the future! More

Claudette-Voted Best Salesperson EVER! What a pleasant car buying experience! I wanted internet sales and that is exactly what she did! She didn't bombard me with emails or text messages, What a pleasant car buying experience! I wanted internet sales and that is exactly what she did! She didn't bombard me with emails or text messages, allowed me to move at my pace. Anytime I called for any question she was always patient, kind and helpful. Showed everything on the car after the purchase---if I could only remember it all! Thanks for making this such a pleasant experience. I highly recommend you to my family and friends! More

Mr. Christopher I am willing to pay for awesome service and Mr. Christopher Graham made my experience fantastic at Midlands Honda! I was so pleased with his service t I am willing to pay for awesome service and Mr. Christopher Graham made my experience fantastic at Midlands Honda! I was so pleased with his service that I brought my friend back 2 days later to purchase a vehicle. Chris made sure every detail was taken care of. All I had to do was show up. He is first class. I never felt pressure from him to make any decision. He went above and beyond to accommodate me. More

Great experience We were very happy with our purchase. Christopher was respectful of our time and very knowledgeable about the vehicles. He's been very helpful since. We were very happy with our purchase. Christopher was respectful of our time and very knowledgeable about the vehicles. He's been very helpful since. More

Best car buying experience!! Chris is the best, loved our first purchase from Midlands Honda! I see our family returning to purchase again for our daughter! Very professional!! Aw Chris is the best, loved our first purchase from Midlands Honda! I see our family returning to purchase again for our daughter! Very professional!! Awesome dealership!! More

WARRANTY PROGRAM WORKS!!!!!!! Came in with three pretty serious issues with my car and talked to my HONDA SPECIALIST and SERVICE ADVISER and they both did an EXCELLENT JOB taking c Came in with three pretty serious issues with my car and talked to my HONDA SPECIALIST and SERVICE ADVISER and they both did an EXCELLENT JOB taking care of me. Everything was covered under the warranty and the actual mechanic/tech came and asked me questions and gave me updates as to his progress which made me, "VERY" comfortable with the whole process. Major KUDOS TO: CHRIS GRAHAM, MIKE HOOK, and my Service/Tech CORBY JAMES REGAN More