Midlands Honda

The following is my experience buying a car from Midlands Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after dark where I test drove the vehicle in a light rain. After inspecting the vehicle, we went inside and signed the papers. The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water xxxxxxand leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge. Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their “124 point inspection” that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda. I suspect they also cleared codes from the car to stop the check engine light from being on instead of fixing the issues, because two days after purchase the check engine light came on for an Evap leak (yes the gas nozzle is tightly on). Another issue that immediately showed itself is when I attempted to use the windshield wiper fluid on the rear window, fluid came pouring out of the headliner onto the back seat. They also advertised a warranty for the vehicle on the website (and with a sticker on the car) that when I arrived they told me it could not actually be offered due to the age of the car. I also was charged an additional $900 for a “premium package” that was explained as 3 free oil changes at my closest dealership owned by them, but I was not able to get any paper saying this, and I do not know if I will actually be able to redeem this until I attempt to get the oil change. We will see. During financing talks, the four square came out and I was shown my monthly payment that goes along with my down payment. This did not add up with the APR (that I had to talk with a finance manager to identify) and the total payment price over the specified duration of time, and only after getting a quote directly from the finance manager (and around the salesman) that I kept with me was I able to get the monthly payment that I expected when I arrived and not the one the salesman was trying to now give me. This was interesting as nothing about the terms changed, the monthly payment lowered. I asked repeatedly, but it was not able to be explained to me what the $52 /mo discrepancy was from the salesman’s number and the finance manager’s number, nor was it explained why it had randomly gone up when I arrived at the dealership. To be transparent, I was offered a small incentive to sign on the spot as well. I wanted to like this dealership and the salesman. It was nice of them to pick me up, and when I left with the car, I was happy with the deal and what had transpired, even if some st More

Typical car dealer. Sit around the dealership for 6 hours and leave feeling violated. Finance guy lied about the price and coverage of an extended warranty and found o Sit around the dealership for 6 hours and leave feeling violated. Finance guy lied about the price and coverage of an extended warranty and found out about it after we received the paperwork in the mail. Did not tell us that they only had one key for the vehicle until after the sale. Put the cheapest set of mismatched tires imaginable on nice cars to move inventory. Give you an insulting offer for your trade in. Transmission is already acting up and it sounds like a wheel bearing is going out less than 1000 miles later. Go anywhere else...except Jim Hudson. They would get 0 stars. More

This dealership runs hot and cold. One time you visit and all is well, questions answered, okey dokey. Next time there is a problem you feel should never have happened. Last week I One time you visit and all is well, questions answered, okey dokey. Next time there is a problem you feel should never have happened. Last week I had my car in for service. And of course there is the "Multi Point Inspection." You and I know why that is a must. And sure enough a replacement rec was made for a part(s) that was almost brand new. Seriously, almost brand new. I went home, double checked my info (paper work) and sure enough, I was correct. As is customary for me, I like to speak to someone in person or on the phone directly. I put in a call for the service advisor. Had to leave a message with the person who answered the phone - this assumes it was forwarded to the advisor), but after two days no one has bothered to return the call. So, I feel justified in leaving this review. I cannot trust a dealership that is dishonest. This will be my last experience (and we bought this car from them). Very sad. More

OMG! These people scuffed the paint on a brand new vehicle. Then tried to say that I must have done it after I left the service area. No way. Please do yo These people scuffed the paint on a brand new vehicle. Then tried to say that I must have done it after I left the service area. No way. Please do yourself a favor and avoid this place. I can’t speak about the sales department, but the service area just lost a customer and I have been taking my cars there since before Covid… They (service managers!) were yelling at me and acting all tough. It was ridiculous, but it’s all good. You live and you learn. Be careful! More

Very unprofessional and full of racism behavior will never get back to this dealership and spread words with family and friends never get back to this dealership and spread words with family and friends More

Great experience, the service rep Jim Kunkle was very helpful, friendly, and professional. Thank you helpful, friendly, and professional. Thank you More

On our way back to New York our motor blew and we had no choice but to go here . First they tried to rip me off by saying the caliber needs to be replaced too but my warranty company Zurich won’t cover it u choice but to go here . First they tried to rip me off by saying the caliber needs to be replaced too but my warranty company Zurich won’t cover it unless I pay $595 for new brake pads and rotors. I called Zurich and they told me they were never told about a caliber and also said they don’t care about brake pads or rotors because what is covered is covered. They had no problem replacing the caliber . So I figured I know this game and I’ll play along. So I text this lady back and play a bullsh!t game of can she please look into it and how I wanted to get her a gift card for all her help( you know ripping me off and all) well a couple of minutes later she gets back to me with her requested choice of said gift card. Lol yeah right she didn’t get 💩 but she did all the sudden get the caliber approved. Well fast do to picking up my car and mysteriously all my covers disappeared. The motor shield, heat shield and under the car shield. So I call them she says sorry and they were going to get them and ship them to me. Well now they are saying none of them were there when they got the car. My car was just looked over by Lia Honda in my 3 weeks before we went on vacation and they were all there. When we popped the hood on the car when the motor blew they were all there. I got a lawyer. I also have all the texts More

Honda doesn’t have parts to repair the cars they sell! !! They can’t fix anything!!! !! They can’t fix anything!!! More

People were friendly and walked me through the internet sales. Josh D'Amico was a pleasure to work with sales. Josh D'Amico was a pleasure to work with More

Midland Honda was very professional. And very knowledgeable.Shereece Hooks was very professional and nice. And very knowledgeable.Shereece Hooks was very professional and nice. More