Compass Volkswagen - Service Center

Second visit to dealership for service. First visit was outstanding. This one less so. Austin is our "service rep" and he was not there when I dropped off the car or picked it up. Good experience with " outstanding. This one less so. Austin is our "service rep" and he was not there when I dropped off the car or picked it up. Good experience with "replacement service rep" (don't know his name) going over bill, etc. Paid bill, got keys and went to get my car outside. Had to walk all around the building tryiing to find it. Stopped in service bay area and guy there came with me to try and find my car. It was totally on the opposite side of the service entrance. Last time car was washed after service and it was a pleasure to get into a repaired and clean car! This time, while I could tell someone had started something they did not finish. Wheels where cleaned (but then, I had the tires rotated and re-balanced). But car was dirtier than it was when I brought it due to construction dust. And someone had left two "post it" type air fresheners in the cup holder which I assume would have been removed when the car was cleaned. And as a result car had a very overwhelming scent of air freshener.... which is still there this morning when I drove the car to work. More

As always, Austin was a pleasure to work with. Brought my Jetta in due to the engine light coming on and he had me in and out in a short while prior to me going to work. He explains everything, has a gre my Jetta in due to the engine light coming on and he had me in and out in a short while prior to me going to work. He explains everything, has a great sense of humor and genuinely seems to care about his customers. He is an asset to your company.b More

My service rep was Austin Andolsek, I feel I was treated in a respectful and friendly manor. Austin was professional and told me everything that was going to be done to my vehicle. Overall I was extremely s in a respectful and friendly manor. Austin was professional and told me everything that was going to be done to my vehicle. Overall I was extremely satisfied with my experience and will return to the dealership and recommend the dealership to others. More

RYAN ACTED IN A PROFESSIONAL MANNER. MADE ME FEEL LIKE A VALUED CUSTOMER. WORK DONE QUICKLY AND WELL. FELT PRICE WAS SATISFACTORY FOR WORK PERFORMED. ALSO......LOVE YOUR LATTE .!!!!!!!!! VALUED CUSTOMER. WORK DONE QUICKLY AND WELL. FELT PRICE WAS SATISFACTORY FOR WORK PERFORMED. ALSO......LOVE YOUR LATTE .!!!!!!!!! More

I bought my 2 Mazdas from Compass and then stayed local (Kingston) to buy my VW. After multiple nightmares dealing with that service department with my GTI and my wife's TDI Sportwagen I can never bring m (Kingston) to buy my VW. After multiple nightmares dealing with that service department with my GTI and my wife's TDI Sportwagen I can never bring myself to deal with them again - on any level. Getting to Middletown is royal pain for me but it has proven to be worth it. Austin was super friendly and as accommodating as I could ask for anyone to be. Keep people like him talking to customers because it can only do good things for your business! My next car will be another Mazda or VW and it will be purchased from Compass because you have all been fantastic. Thanks, Mike Newman More

Everything went smooth, everyone was friendly, service was professional. What more could you ask for? I live in Westchester, but still take my car here for service over an hour away. was professional. What more could you ask for? I live in Westchester, but still take my car here for service over an hour away. More

Ryan was very efficient and considerate of my time constraints. I got in and out in good time on a Saturday morning. Appreciated his help . constraints. I got in and out in good time on a Saturday morning. Appreciated his help . More

Austin was very helpful, informative and professional in getting my 2008 VW Passat serviced. I would definitely come back for service and/or purchase a future VW. getting my 2008 VW Passat serviced. I would definitely come back for service and/or purchase a future VW. More

Brendan merck #165 was very helpful with explanations. He was very knowledgeable about the diesel jetta i had purchased in february and explained in detail the workings of the motor including oil and fuel fi was very knowledgeable about the diesel jetta i had purchased in february and explained in detail the workings of the motor including oil and fuel filter info..good mechanic... More

My wife , Alicia, brought the VW Passat for it's 10,000 mile service appointment and raved about how friendly yet professionally she was greeted and the car was serviced. She told me the name of the 10,000 mile service appointment and raved about how friendly yet professionally she was greeted and the car was serviced. She told me the name of the technician but I can't recall it now----Sorry More