Middletown Volkswagen

Ryan was courteous, knowledgeable and helpful. The wait time for services was what we were advised. We will be referring friends and family to Compass Motors in the future. time for services was what we were advised. We will be referring friends and family to Compass Motors in the future. More

This was absolutely the best service experience we have ever had. The car was purchased at another dealership and had nothing but problems with service. Our son-in-law recommended Compass and we are so gla ever had. The car was purchased at another dealership and had nothing but problems with service. Our son-in-law recommended Compass and we are so glad we did try them. Everyone was so friendly. The communication via email was excellent and very user friendly. The follow up for confirmation was also excellent. We will NEVER go anywhere else again. Thank you Ryan for an awesome experience! More

The staff at Compass Motors has always been courteous and helpful since I have bought the car two years ago. Dealing with service department has been an excellent experience. Austin explains any questions yo helpful since I have bought the car two years ago. Dealing with service department has been an excellent experience. Austin explains any questions you have concerning the vehicle in a professional manner. This is a 5 star dealership!!!!! More

Fast prompt courteous service. Can accommodate you any weekday or weekend. Early or late appointments available. Would gladly recommend Compass Mazda for your sales and service needs. weekday or weekend. Early or late appointments available. Would gladly recommend Compass Mazda for your sales and service needs. More

Long story short, I broke my rear view mirror. I came in during the afternoon hoping to get my car fixed, well, right away. I was greeted at once. Ryan listened to my story, looked at the car, did not try t during the afternoon hoping to get my car fixed, well, right away. I was greeted at once. Ryan listened to my story, looked at the car, did not try to diagnose the problem. By that I mean he gave me as much information as he had and then assured me my car was in good hands. He found a spot for me. He gave me a time frame that I would wait. He explained the hourly rate. Armed with this information I could chose stay or come back later. I chose stay. The shortest amount of time and a very agreeable service charge later I was in my car and on my way home. Why is this important? It is because I was made to feel like Compass Motor's favorite customer by a very nice person that believe I might have been a little cranky to in the past. Andres not only fixed my mirror, but he had it in the absolute perfect spot. No adjusting needed. Thank-you, thank-you! More

I rated this based on my return to the dealership the day after my service appointment. The day of my service I was quoted on a scratch I wanted to fix while it was there for an oil change. Shortly after le after my service appointment. The day of my service I was quoted on a scratch I wanted to fix while it was there for an oil change. Shortly after leaving I noticed a new scratch which I think happened when the car was washed. I called the service department and left a message about it but didn't hear back. The next day I went back and Rich helped me without any problems and my scratches were fixed and the car was washed again. He gave excellent customer service and always is super friendly. More

Tom Stark provided excellent customer care and service to both me and my 2013 VW Jetta TDI Sportwagen and will gladly return to Compass Motors for mey next service appointment! both me and my 2013 VW Jetta TDI Sportwagen and will gladly return to Compass Motors for mey next service appointment! More

Service representative (Austin) was very polite and informing. He made sure I understood what was being done to my car and made sure the right person attended to it. He was also able to assist with how informing. He made sure I understood what was being done to my car and made sure the right person attended to it. He was also able to assist with how and where I could get accessories and parts for my vehicle. I was then able to talk to the mechanic (Rob) who was also very polite and filled me in again about my car, which was very appreciated because he knows mazda's so well and not all mechanics will come out of the bay to explain stuff to a customer. Even tho I live 45 minutes away from compass motors, I would travel that distance to have my car serviced because not many places nowadays will you find service like this. More

Service advisor was very pleasant. He was diligent in making sure I was satisfied with the service. I would definitely return to Compass for future service. making sure I was satisfied with the service. I would definitely return to Compass for future service. More

I was a returning customer with the high expectations of excellent service I received last time I was there. The dealership did not fail me and once again, I am completely satisfied with both my purchase a excellent service I received last time I was there. The dealership did not fail me and once again, I am completely satisfied with both my purchase and the experience received. More