Middletown Volkswagen

From start to finish, Alonzo made our buying experience fun, comfortable and reassuring. He is knowledgeable and what he didn't know he found out for us, didn't bluff his way through. (We bought a hybrid a fun, comfortable and reassuring. He is knowledgeable and what he didn't know he found out for us, didn't bluff his way through. (We bought a hybrid and this was a relatively new car for the dealership). Day 1 we were not sure we would be buying a VW, but started our search there, Alonzo sat in the car with us for 30-45 minutes and reviewed all the features. The car was comparable to the others on our list. We went to look at the other 2 cars on our list, test drove them and were impressed with them. We hadn't test driven the VW so to be fair we went back, meanwhile Alonzo and the sales manager stayed in touch via email without being pushy. We test drove the VW and although the car's performance sold us on the VW, the professionalism, friendliness and attention we received from all of the staff at Compass (including getting us a great rate on the financing) was the tipping point. We are looking forward to a long relationship with Compass Motors. Go to Compass and ask for Alonzo (however anyone who helps you will probably give you the same experience). More

Austin is great to work with. Prices aren't extremelly high. thank you. I was able to wait while the service was being done, and there was even a free coffee machine. Work started promptly a extremelly high. thank you. I was able to wait while the service was being done, and there was even a free coffee machine. Work started promptly at the appointment time and was finished quickly. More

Never had a problem, everybody there go out of their way to be helpful, service is quicker then estimated! That's why I travel 23 miles to get excellent service! Thanks again, Jana to be helpful, service is quicker then estimated! That's why I travel 23 miles to get excellent service! Thanks again, Jana More

Everyone I dealt with associated with Compass starting with Ton Stark, then Alonzo Taylor and then Ben Wagner were extremely responsive, helpful and dedicated to making the process smoothe, simple and con with Ton Stark, then Alonzo Taylor and then Ben Wagner were extremely responsive, helpful and dedicated to making the process smoothe, simple and convenient. Ben Wagner even delivered the car to me in Fairfield County before heading all the way back up to Newburgh where he lives. It was an excellent customer experience. More

Very good complimentary service experience for my new 2012 Passat. Also performed alignment at no cost. Staff is accommodating, courteous and knowledgeable. And the Passsat is a great car! 2012 Passat. Also performed alignment at no cost. Staff is accommodating, courteous and knowledgeable. And the Passsat is a great car! More

work with Joe D on a lease turn in they beatthe price 2 other dealers in the area for a better car nice and helpful did every thing they said they would very nice transaction no games spoted the car great other dealers in the area for a better car nice and helpful did every thing they said they would very nice transaction no games spoted the car great job More

Very nice Showroom. Friendly sales people. My salesman, though new to this dealership, was able to answer questions about the cars. Was accommodating in getting vehicles out of the lot for me to test dri though new to this dealership, was able to answer questions about the cars. Was accommodating in getting vehicles out of the lot for me to test drive. He had a sense of humor, that is very important, and was not the typical pushy salesman. If that were the case, I would have gone elsewhere to purchase my car. More

My wife and I are extremely happy with our lease of a 2013 cc. The entire staff was very friendly, helpful, and patient throughout our experience 2013 cc. The entire staff was very friendly, helpful, and patient throughout our experience More

Purchased a 2008 Dodge Nitro in December as trade in and the vehicle turns out to be a flood vehicle traded in by someone and they do not inspect trade ins evidentally! They refuse to work with me on reme the vehicle turns out to be a flood vehicle traded in by someone and they do not inspect trade ins evidentally! They refuse to work with me on remedying this situation. Recevied a quote from an auto adjuster who stated vehicle is considered a total loss! More

Compass never stops trying to bilk money out of you. I normally would NEVER bring my car to this dealership for service, but I needed to bring it in for a recall issue and I had a headlight out, so I figu normally would NEVER bring my car to this dealership for service, but I needed to bring it in for a recall issue and I had a headlight out, so I figured they could replace the bulb while it was in for the recall. When I dropped it off the owner came outside with me to look at the car, so that he could try to sell me additional services. He tried to sell me a tire rotation, but I declined. He quoted me $35 to replace the bulb, however, before the service was complete, he called to tell me it might not just be the bulb, it could be another part also, and he recommended replacing both. So basically he suggested replacing the bulb and another part without even checking to see if there was anything wrong with the other part or if it only needed a bulb. He quoted $175 for the bulb alone. I had previously gotten a quote for $90 on that bulb elsewhere, so that's quite a mark up!!! I said not to touch the bulb. When I picked up the car there was a note on the receipt with a $463 estimate to REPLACE A BULB! This is obscene!!! The worst part of it is that they guy did it with a big smile on his face. They act like they are your friend while they pick your pocket. (I ended up buying a bulb for $100 and it took 5 mins for my father to install it.) On another occasion, my father had purchased 4 parts and returned 3 parts the next day. He was charged a 20% restocking fee (which came to $60). They walked to the shelf, took the parts off, then walked back to the shelf and returned the parts... and my father was charged $60 for this service. They should be ashamed, but they are not. Their objective seems to be to take you for all they can. Stay away from Compass and if you are forced to go there, do NOT let them sell you services/parts that you DO NOT NEED! More