Middletown Volkswagen

1) Vehicle was being repaired for 5 weeks… It was clear our vehicle was not a priority to expedite the process. 2) For the majority of the five weeks if I got an update, I had to show up in person becau our vehicle was not a priority to expedite the process. 2) For the majority of the five weeks if I got an update, I had to show up in person because my phone calls were not returned most of the time. 3) I asked for a full assessment prior to fixing because I didn’t want to spend too much money. They finally fixed the original problem but then afterwards they identified another problem that would not pass inspection. So now if I wanted it to pass inspection, I have to pay more than twice what I originally agreed. I told service rep if I knew this ahead of time I wouldn’t have done the original repairs. I would have not fixed it at all and traded it in. It is clear that they are understaffed and over worked. I’m sure they are nice people but my experience was not good at all. I would not buy a car there or get any additional service. More

Dan's performance has been incredibly frustrating. He often interrupts and doesn't listen to concerns. Despite my repeated requests for a tire rotation during multiple visits, it was never done becaus He often interrupts and doesn't listen to concerns. Despite my repeated requests for a tire rotation during multiple visits, it was never done because he claimed it wasn't necessary. Now, I'm facing the need for new tires. Most recently, I brought my car in for front brake service, which I agreed to pay for. However, when I went to settle the bill, I discovered that the rear brakes were replaced without my consent, while the front brakes, which were the source of the noise, were ignored. I ended up having to replace the front brakes myself, wasting $800. On the other hand, Ryan has been a great help. Dan’s approach is detrimental to the department’s reputation. I’m now dealing with another issue that should be covered, but Dan seems indifferent. When I asked to speak to a manager, he refused to let me. New management should take note of these concerns. More

Rose has been so patient and understanding with my car journey. She is the only one that I trust to help me find a vehicle best suited for me! journey. She is the only one that I trust to help me find a vehicle best suited for me! More

The staff is professional and kind. A car buying experience is stressful and they made the experience easy. I would recommend Middletown Volkswagen to my friends and family. A car buying experience is stressful and they made the experience easy. I would recommend Middletown Volkswagen to my friends and family. More

Well first of all the setup is terrible no parking very narrow driveway etc. I let them know I was coming and the guy was ready for me that is the only positive. I told him from the start I was coming from narrow driveway etc. I let them know I was coming and the guy was ready for me that is the only positive. I told him from the start I was coming from the doctors and did not have alot of time- i ended up being there over 90 minutes which was longer then i wanted and plenty of time to give me numbers. i live 35 mins away. so after the test drive he takes me keys and makes me wait 30-40mins while they were supposed to be appraising my car and getting me numbers. which they also could of done while i was on the test drive too. he tells me 5 more mins and never comes back, i have to go find him and then he tells me to come back another day. total waste of my time. i contact him the next day he tells me he is off but will get the numbers. bottom line 3 days later still no numbers and telling me to come back in. GAMES AND WASTED MY TIME. More

Asad was great. He was responsive to all my inquires and always found me the answers I was looking for. He was very honest and that is always appreciated when lookin He was responsive to all my inquires and always found me the answers I was looking for. He was very honest and that is always appreciated when looking for a new car. Thank you Asad & Middletown VW! More

Reached out to Rose for a bigger car for my family and I. She was helpful from start to finish. Communication, interaction and promptness was 10/10. She was helpful from start to finish. Communication, interaction and promptness was 10/10. More

I reached out in an online search/inquiry on a car, Rose was the one who responded to that email. She quickly responded to my questions and really put in the extra effort to try and find a deal that would f was the one who responded to that email. She quickly responded to my questions and really put in the extra effort to try and find a deal that would fit my needs. She did this knowing it might be a longshot and that I was not sure that I was going to purchase anything. That didn't matter to her and I never thought that she was giving me any less than 100% of her time and attention. More

I had a fantastic experience purchasing my 2024 Atlas from John. He was incredibly knowledgeable, personable, and made the whole process smooth and enjoyable. I highly recommend him to anyone looking for from John. He was incredibly knowledgeable, personable, and made the whole process smooth and enjoyable. I highly recommend him to anyone looking for a new car! More

Even though I didn't get a car that I wanted the people that tried to help went out of their way to make me happy and I would recommend them to anyone that tried to help went out of their way to make me happy and I would recommend them to anyone More