Middletown Nissan

Deception and the WORST Customer Service! Our family has leased & purchased all of our cars from Middletown Nissan over the past 9 years. We always worked with Bob Hahn who was an absolute ple Our family has leased & purchased all of our cars from Middletown Nissan over the past 9 years. We always worked with Bob Hahn who was an absolute pleasure to work with, but has sadly since left. I recently went to Middletown Nissan to purchase a used car for my 16 year old Son, his first car. We decided on a 2013 VW Jetta. We test drove it, & for the price & mileage, it checked all of the boxes so we left to think it over. We went back the next day to purchase the vehicle. Our original Sales person was off for the day, so we met with another, who was very nice & accommodating. HOWEVER, the car's hubcaps were now missing from the car. After a bit of back and forth, they found 4 and placed them on. We drove the car home. THE VERY NEXT DAY, my Son got into the car & the key would not turn in the ignition. The ignition was very loose & despite turning the LOCKED WHEEL back & forth, it wouldn't budge. I called Middletown Nissan & spoke to the service mgr , Gino, who was adamant that I wasn't understanding what he was instructing me to do (even though I've been a licensed driver for 35 years, go figure) & reluctantly stated he would send a tow truck over "but if he gets it started, you have to pay for it". Ha, NO! The tow truck driver arrived, jimmied around with the key in the ignition & started the car. He instructed us to drive it straight to the dealership and advised us that the ignition was "shot". We also noticed that the passenger side mirror had tape placed over it, giving the appearance of a "fun house mirror". HUGE SAFETY ISSUE! Arriving at Middletown Nissan, we were greeted by Gino who again, was adamant, that the ignition was fine! We showed him the mirror, which he agreed to fix, but after being treated like an absolute idiot, I stated I wanted to terminate the transaction. There was NO WAY I was putting my 16 year old Son into this car with a faulty ignition. I was told that I could NOT return the car. Seth, the sales mgr took myself & my Son into his office & asked us to let them make it right. He stated they would REPLACE the ignition AND the mirror (which was also missing the signal portion on the rear side). Car was purchased on Thursday, returned on Friday for repair. I was told that we would have the car back by "Tues. at the latest". The following Wed. I CALLED to inquire about the status of the car. I spoke to Carl who could not find my name in the system. After a long hold, he stated it was still listed as stock. I was told that they were still waiting on the ignition & mirror from VW and "Seth said it should be all set in a few days". Thurs. morning I receive a call from Carl stating the car is all set. I asked if they received the parts to which I was told the mirror was replaced, but the ignition was "cleaned out. It was full of gunk and a piece of plastic was inside but it's ok now." I refused to accept that, & again, asked why the ignition was not replaced. I was put on hold and Seth got on the phone. He assured me that the ignition was now fine, he "started the car 50 times without an issue" and I could come get the car. We arrived that evening at 5:30. Seth was not there. At approx. 6p, the car was pulled to the front. My husband got in the vehicle & the key would not turn in the ignition!! We told Seth that we did not want the car, it was not repaired as promised. Seth proceeded to get in the car and repeatedly turned on/off the car AT LEAST 10 times after we told him we were not taking the car. When Seth got out of the car, my husband stated again, that we were not taking the car and asked Seth if he could show us another car. Seth said "NO! I have been more than generous with you people." He held the key up to my husband, and when asked who was going to fix the ignition his reply was "Go to VW, IT IS YOUR PROBLEM NOW!" I immediately went inside to Middletown Nissan & asked to speak to the GM, Michael Hamadi. He was accommodating and stated not only would he take the car back, but he would refund my deposit and I could stop by the next day for a check. I called on Fri. to inquire about my check and was put on hold/in vm's/no return calls for days. I DID NOT GIVE UP! I did receive my refund, 2 weeks later, after dealing with lies after lies. Gino and Seth are not even remotely competent to deal with people. Their lack of professionalism and basic customer service skills are an embarrassment to this establishment. You've lost several customers due to this nightmare, and I'm sure many more. Trust is the foundation of any relationship, and this establishment lacks it! More

Sales and Service Have Failed Me DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you sh DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you shouldn't buy from them and NEVER use their service department. I purchased a used car from Middletown Nissan and it's been a poor experience to say the least. Buying and financing were easy and actually pleasant. Everything else has been a failure. Now I know that they're just great at taking your money. My car is used so I don't expect it to be perfect. The price was fair and I knew what I wanted. The car had a couple of minor issues I wanted addressed and they were documented so they could be fixed as part of the sale. Issues: 1) The taillights lights had a lot of moisture in them. They promised to fix it. 2) When I got home I discovered the second key was a blank and the remote was not programmed. They promised to fix it. 3) The car needed an alignment which I didn't notice until I drove it in the highway long enough. The steering wheel was also not centered which should be fixed with a proper alignment. This should have been taken care of as part of the 80 point inspection they are required to complete but clearly didn't do. They promised to fix it. Resolution Attempts: I brought the car in to get the taillights, key, and alignment taken care of about a week after I purchased the car. Middletown Nissan's answer to these issues. 1) The service department claimed they knew nothing of the taillights issue but took my car in anyway. Their solution was to put my car out in the sun to dry the taillights. I ended up having to rent a car to pickup my kids from school and they did nothing to fix my car from 8:30am to 4:30pm. When I picked up my car after they kept it all day, they told me that they would not replace the lights as it was too expensive. I called my salesman and he got them to agree to replace the lights. The problem with that is that weeks went by and they never called. I called my salesman 6 times and he was never available to speak or would return my calls when I left messages with the receptionists. I finally told the receptionist to tell him I was tired of leaving messages and he called me back saying he never got any messages. To his credit, he started keeping me updated. First he told me the lights were ordered from eBay but one arrived cracked so they had to be ordered again. Shame in me, that was a red flag. Then they came in and I got an appointment for today. All this took 52 days. When I picked up my car, they had installed aftermarket lights that are nothing like the stock lights. They are black instead of silver and clearly not OEM. Tired of dealing with this place, I just sucked it up and left. Shame on me for not letting them know how wrong that was. I was just pulled over for driving without taillights because they never tested them. Luckily I didn't get a ticket but they put my life at risk driving in the dark. 2) On the first service appointment, they said that they can't do anything because this is a used car that's not a Nissan. They said I could take it to another dealer and they would reimburse me but it's not a cheap service and I'm certain they won't reimburse since they refuse to give this to me in writing. 3) They supposedly completed the alignment on the first service but the crooked steering wheel I clearly reported is still crooked and the car still pulls left at highway speeds. Even a mechanic student can do an alignment properly but somehow Middletown Nissan can't. Or better yet, they said they did but never tried. RECAP They tried to get out of replacing my lights, replaced them with cheap aftermarket lights, didn't test them, put me at risk in night driving, almost got me a ticket, sold a car without aligning it, and gave me a blank spare key. DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUR OF THIS MESS. More

Bad customer service Very bad customer service. Came down and the vehicle wasn't there. Then they want to sell you any other vehicles.i wanted the vehicle i saw. Very bad customer service. Came down and the vehicle wasn't there. Then they want to sell you any other vehicles.i wanted the vehicle i saw. More

Positive Sales Experience My compliments and gratitude to salesman Ihab Zureiqi for making my first vehicle purchase experience at Middletown Nissan a positive one. I'm fortun My compliments and gratitude to salesman Ihab Zureiqi for making my first vehicle purchase experience at Middletown Nissan a positive one. I'm fortunate that it was Ihab who greeted me and my wife on our arrival at the dealership showroom, as he demonstrated the utmost courtesy, respect, patience, and honesty in our dealings with him. As a thoroughly likable individual who doesn't need to utilize high-pressure sales tactics, Ihab's a valuable asset to Middletown Nissan, one I can enthusiastically recommend to anyone shopping for a Nissan vehicle from a certified dealership. More

Top Notch Service Fantastic experience working with Sami to try to find us the right car. Made me feel at ease and was very accommodating! I was very happy with how per Fantastic experience working with Sami to try to find us the right car. Made me feel at ease and was very accommodating! I was very happy with how personable everyone was and really was the easiest car buying experience I have had! Thank you again to Middletown Nissan...I would recommend any of my friends ..family to go visit Sami! He was great! More

great deal i have not the greatest of credit reports,but these guy's didnt care and wanted to help me out anyway..treated me with respect and made me feel as if i have not the greatest of credit reports,but these guy's didnt care and wanted to help me out anyway..treated me with respect and made me feel as if i was a 800 score More

Had a wonderful experience here Sid and Michael took the best care of me when I was buying my rogue! I had my heart set on buying a jeep, but my dad and I stopped by Middletown Nissa Sid and Michael took the best care of me when I was buying my rogue! I had my heart set on buying a jeep, but my dad and I stopped by Middletown Nissan after several of the jeeps we saw didn't work out. I didn't want to make a split decision on buying a car, since I hadn't really researched Rogues very much, but Sid put me in a Rogue that met all of my requirements. Back up cam, bluetooth, 4WD, low mileage, newer year, clean, in my price range, and even the color I was looking for-white! I couldn't turn it down and I drove it home that night. I am so happy with my car and the experience I had at Middletown Nissan. They really took care of me and I feel like they will continue to do so if I need service in the future. More

Like buying a car from family I have honestly never felt so strongly that I wanted to write a review. My prior experience with buying a car with a "necessary evil". My wife met w I have honestly never felt so strongly that I wanted to write a review. My prior experience with buying a car with a "necessary evil". My wife met with Ali Hamadi from Middletown Nissan and recommended we visit. After making the rounds at various dealerships my wife wanted me to meet this super high energy salesman. We immediately felt comfortable - the general manager seems to instill a sense of family to everyone who walks through the doors. Its an experience like no other I have had and this the first time in 50 years I have ever written a review on a car dealership - they are different and they are 100% worth visiting (ask for Ali - he's that good and his Dad is the Sales manager - great job Michael Hamadi!!) More

Great Middletown Nissan was great. Thank you so much Brenton and destiny for taking the time and being patient. I had such a great experience here Middletown Nissan was great. Thank you so much Brenton and destiny for taking the time and being patient. I had such a great experience here More