Middletown Nissan

public insulting customer is unacceptable on Sunday 08/25/2019 I visited the Nissan Middletown the girl who showed me the car was very nice but her manager who dealt with price calculations wa on Sunday 08/25/2019 I visited the Nissan Middletown the girl who showed me the car was very nice but her manager who dealt with price calculations was so insolent that he spoke aloud his opinion about me that I do not speak English well and his price is good public insulting customer is unacceptable More

Leased my 6th Altima from Middletown Nissan! I think the title says it all! My last 6 vehicles have been leased Altimas from Middletown Nissan, and once again, Mike Neil, my salesperson of recor I think the title says it all! My last 6 vehicles have been leased Altimas from Middletown Nissan, and once again, Mike Neil, my salesperson of record, competently handled the transaction with some assistance from Michael Hamadi. As I am very comfortable and familiar with the make and models, the entire experience was enjoyable, and even fun! The Service Department is also top notch, (Bridgette Tyminska). I would never hesitate to return to, or recommend Middletown Nissan to family and friends. I look forward to another 3 year stint with the folks at Middletown Nissan! More

Scammed Put a deposit on a car. Went to pick it up Christmas Eve and watched another couple drive away in it! Heartbroken by the treatment of salesmanager Ra Put a deposit on a car. Went to pick it up Christmas Eve and watched another couple drive away in it! Heartbroken by the treatment of salesmanager Raul. More

Such kind, accommodating staff! Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying un Would highly recommend this service department. Especially Robert who really helped me and explains everything being worked on and will keep trying until the problem is resolved to a customers satisfaction!! More

Amazing If you want a good car for a good price Middletown nissan is the place to go. They will treat you right and work with you to get you everything you wa If you want a good car for a good price Middletown nissan is the place to go. They will treat you right and work with you to get you everything you want in a timely fashion. Great customer service. More

Marathon purchase My salesman, Kenny, was very friendly, patient and not pushy. However, it took 5.5 hours to buy a car. Never experienced such a process. My salesman, Kenny, was very friendly, patient and not pushy. However, it took 5.5 hours to buy a car. Never experienced such a process. More

Deception is their middle name (Buyer Beware) I never write reviews, but I thought I write one about the experience I had here at this Nissan Dealer. Which wasn't good to say the least!!! I was I never write reviews, but I thought I write one about the experience I had here at this Nissan Dealer. Which wasn't good to say the least!!! I was looking to buy a Nissan Rogue recently. My wife and I took a drive 1 hr and 30min north or New York City to check out dealers in the area. We visited this dealership first. The salesman was decent and showed us a number of cars. We had interest in one of there cars. After test driving the car we sat down with the sales person and manager to discuss price. I off the back mentioned to the sales person and manager that I had my own financing in place and didn't need financing in anyway. Had a amazing rate through my credit union and told them they wouldn't be able to match that rate. After discussing the price the sale manager starts talking about all these added fees (not the usually fees but Cert Fee, VIN Etching fee, you name it there was a fee.) I told them I had a True car Certificate and was only going to pay the amount. Asked them if they honored that amount, was told reluctantly that they would. I made a offer for the car, but there sales manager said he couldn't do it and my wife thank them for there time and passed on the Vehicle. If this had been the end of the story It would have been a pleasant experience. But things just went bad from here. We left that dealership and made our way south to other Nissan dealerships in the area. Eventually we made our way back almost to the outskirts of New York City (1hr and 30 mins away from the dealership) I received a call while visiting another Nissan dealership from the Middletown Nissan dealership saying that they would honor the price we had previously requested if we made our way back to the dealership. I said we would and proceeded to start my way back 1 hour and 30 mins to the dealership. But before I left, I called the sales person once again and asked him to assure me that when we got there to the dealership that the price stated would be the price for the vehicle plus tax, title and license. I again mentioned that we had our own financing and asked would that be a problem, he mentioned that was fine and the stated price would the price i requested. I even explained that if that wasn't the price I would be highly upset for the time and money and gas wasted. So we drove a 1hr and 30 min back to the dealership. When we sat down the salesmen said that they had all the paper work ready. Then he proceed to say, you Financing with us, correct? I looked at him and said that I told you that I had my own financing this morning and that over the phone I again stated that I had my own financing and you said that wasn't a problem. He said, oh well the price I stated was for if you are financing through us. I WAS SO MAD! We just drove a 1hr and a half for you to lie to my face and say what you knew wasn't true. He then assured me that he could run my credit and get me a good rate and a discount on the car. I let them run my credit (WHICH I SHOULDN'T HAVE HAD TO) and they offered me a $500 discount On car for a 8.5% rate. When I had a 2.5% rate with my credit union. WHY IN THE WORLD WOULD I SAVE $500 TO PAY ALMOST 3 TIMES THE APR OVER THE LIFE OF MY LOAN. I explained that to the Finance manager and he tried to convince me that his deal was a better deal. Obviously, we walked out and thank god we did! We went to Nissan City in Portchester, NY and got a better car and a better deal with no fees except a $75 doc fee. Do not go here, (Buyer beware!!!) they are deceiving in their dealings. I would never recommend them and If I could rate them 0 stars here I would have! They even called the next day to see if I was going to leave a bad review! And I told them I would! Not even to apologize, or even offer to reimburse me for my time or gas. SMH!! More

I had a problem and I talked to Ihab Zureiqi. Mr. Zureiqi and I discussed my automobile financing. He clarified the contract for me to my satisfaction. He was very helpful and I would like to than Mr. Zureiqi and I discussed my automobile financing. He clarified the contract for me to my satisfaction. He was very helpful and I would like to thank him for his help. More

Deception and the WORST Customer Service! Our family has leased & purchased all of our cars from Middletown Nissan over the past 9 years. We always worked with Bob Hahn who was an absolute ple Our family has leased & purchased all of our cars from Middletown Nissan over the past 9 years. We always worked with Bob Hahn who was an absolute pleasure to work with, but has sadly since left. I recently went to Middletown Nissan to purchase a used car for my 16 year old Son, his first car. We decided on a 2013 VW Jetta. We test drove it, & for the price & mileage, it checked all of the boxes so we left to think it over. We went back the next day to purchase the vehicle. Our original Sales person was off for the day, so we met with another, who was very nice & accommodating. HOWEVER, the car's hubcaps were now missing from the car. After a bit of back and forth, they found 4 and placed them on. We drove the car home. THE VERY NEXT DAY, my Son got into the car & the key would not turn in the ignition. The ignition was very loose & despite turning the LOCKED WHEEL back & forth, it wouldn't budge. I called Middletown Nissan & spoke to the service mgr , Gino, who was adamant that I wasn't understanding what he was instructing me to do (even though I've been a licensed driver for 35 years, go figure) & reluctantly stated he would send a tow truck over "but if he gets it started, you have to pay for it". Ha, NO! The tow truck driver arrived, jimmied around with the key in the ignition & started the car. He instructed us to drive it straight to the dealership and advised us that the ignition was "shot". We also noticed that the passenger side mirror had tape placed over it, giving the appearance of a "fun house mirror". HUGE SAFETY ISSUE! Arriving at Middletown Nissan, we were greeted by Gino who again, was adamant, that the ignition was fine! We showed him the mirror, which he agreed to fix, but after being treated like an absolute idiot, I stated I wanted to terminate the transaction. There was NO WAY I was putting my 16 year old Son into this car with a faulty ignition. I was told that I could NOT return the car. Seth, the sales mgr took myself & my Son into his office & asked us to let them make it right. He stated they would REPLACE the ignition AND the mirror (which was also missing the signal portion on the rear side). Car was purchased on Thursday, returned on Friday for repair. I was told that we would have the car back by "Tues. at the latest". The following Wed. I CALLED to inquire about the status of the car. I spoke to Carl who could not find my name in the system. After a long hold, he stated it was still listed as stock. I was told that they were still waiting on the ignition & mirror from VW and "Seth said it should be all set in a few days". Thurs. morning I receive a call from Carl stating the car is all set. I asked if they received the parts to which I was told the mirror was replaced, but the ignition was "cleaned out. It was full of gunk and a piece of plastic was inside but it's ok now." I refused to accept that, & again, asked why the ignition was not replaced. I was put on hold and Seth got on the phone. He assured me that the ignition was now fine, he "started the car 50 times without an issue" and I could come get the car. We arrived that evening at 5:30. Seth was not there. At approx. 6p, the car was pulled to the front. My husband got in the vehicle & the key would not turn in the ignition!! We told Seth that we did not want the car, it was not repaired as promised. Seth proceeded to get in the car and repeatedly turned on/off the car AT LEAST 10 times after we told him we were not taking the car. When Seth got out of the car, my husband stated again, that we were not taking the car and asked Seth if he could show us another car. Seth said "NO! I have been more than generous with you people." He held the key up to my husband, and when asked who was going to fix the ignition his reply was "Go to VW, IT IS YOUR PROBLEM NOW!" I immediately went inside to Middletown Nissan & asked to speak to the GM, Michael Hamadi. He was accommodating and stated not only would he take the car back, but he would refund my deposit and I could stop by the next day for a check. I called on Fri. to inquire about my check and was put on hold/in vm's/no return calls for days. I DID NOT GIVE UP! I did receive my refund, 2 weeks later, after dealing with lies after lies. Gino and Seth are not even remotely competent to deal with people. Their lack of professionalism and basic customer service skills are an embarrassment to this establishment. You've lost several customers due to this nightmare, and I'm sure many more. Trust is the foundation of any relationship, and this establishment lacks it! More