Middletown Nissan

a week agoI bought a 2018 Nissan Maxima from here on a week ago I bought a 2018 Nissan Maxima from here on March 3rd. I was familiar with this location because I bought a 1996 maxima from here in 1999. a week ago I bought a 2018 Nissan Maxima from here on March 3rd. I was familiar with this location because I bought a 1996 maxima from here in 1999. I have always had Nissan vehicles. I have dealt with other Nissan dealerships as well. That's why I can say my experience with Middletown Nissan was not the greatest. The salesperson I had was named Dale and he was very patient and helpful and if there was a question we asked him about the car that he did not know he did not pretend to know but would get the information for us. Once I made up my mind to get the 2018 Nissan Maxima this is where I had issues. First, I am not buying a $500 vehicle., I am buying a 2018 vehicle that cost over $20,000 so why is it when my car is supposedly all set for me to take home I get in and there's a quarter tank of gas. I ask Dale "they don't give a full tank of gas"? He said it's only for new car purchases Really?? I have never purchased a vehicle from a dealership and not left the lot with a full tank of gas He does however buy me gas from up the road that I believe he may have used his own money to do so.(much appreciated) They also detailed my car and it was done so poorly. I had white wax all over the car......my car is black. Then I notice I am given 2 keys but ONE key fob. Again I inquire as to why this is because I have always been given 2 keys 2 key fobs. Dale tells me it's only one but for $450 they can program another one for me. Again, Really? I understand that these key fobs can now start your vehicle but that shouldn't change the fact that ALL dealers will give you two sets of keys and key fobs. The car is 2 years old I know THEY didn't get one key fob, and even if you did all you have to do is program another one. I have never dealt with a dealership like this EVER! I also had no floor mats in the car and you guessed it ANOTHER offer for me to pay!! I have a friend who bought the 2017 Maxima from another dealership and everything I just said was just part of the sale. So apparently if they can't hustle you on the price of the car they hustle you for all the things that come inside the car that you would normally have gotten with the vehicle. Lastly I had to bring the car back for them to fix the side strip molding on both sides. The first time the repair person broke one of the strip's trying to put it back on so I had to schedule a follow-up appointment and bring it back. The second time the strip was put on and it still wasn't correct so I called to have it done a third time. The third time they said I would need to leave my vehicle there for 48 hours for the strip to dry properly and they gave me a loaner vehicle. This was when Covid19 was just starting to peek and I was given a filthy dirty car covered in dust on the inside that I had to wipe down myself just to be able to drive in it. To say customer service is poor at this dealership is an understatement. The next Nissan I get will DEFINITELY not be from Middletown Nissan. More

Middletown Nissan is a great business with a professional team that wants to make sure you are satisfied with your purchase. If you are in the market for a new or used car, check their inventory. From the team that wants to make sure you are satisfied with your purchase. If you are in the market for a new or used car, check their inventory. From the moment I entered the door on President's Day to the receipt of my registration and license plates, they made the purchase a pleasant experience. While the entire team acted with generosity, particular mentions are Nasser, Brian Soboh, Zermin, David Ezedine, and Jadi. There were speed bumps along the way, but we passed over them together without incident. Good luck with your purchase! More

Service on my 2014 Nissan this past December I had a manifold issue with my Nissan that stemmed from a not-at-fault accident. Service Advisor, Nick Casparino went out of his way to assist me wit I had a manifold issue with my Nissan that stemmed from a not-at-fault accident. Service Advisor, Nick Casparino went out of his way to assist me with the insurance company in getting my vehicle the repair that it required. Nick's customer service was top-notch. He knows his stuff! More

I recently had the best experience while purchasing my new Nissan. Sara the sales manager was absolutely phenomenal, she easily walked me through the process and made sure that I left satisfied by all mea new Nissan. Sara the sales manager was absolutely phenomenal, she easily walked me through the process and made sure that I left satisfied by all means. I would definitely recommend Middletown Nissan to all my family and friends. More

Had a wonderful experience purchasing my Nissan from this lovely establishment! The process from start to finish was absolutely painless with everybody involved in the process more than willing to help. Sara lovely establishment! The process from start to finish was absolutely painless with everybody involved in the process more than willing to help. Sara, the sales manager was just phenomenal. Very thorough and did all she could to ensure I drove away satisfied. Will be coming back for my next Nissan! More

Professionalism is found here. All the way from entering the place to making the final sale, Sara welcomed me with open arms. I definitely recommend this place! the place to making the final sale, Sara welcomed me with open arms. I definitely recommend this place! More

Sara the sales manager was the best!!she made us feel great about our purchase with her knowledge and genuine care. We never felt pressured by her and she took the time to find us the perfect Nissan. Eve great about our purchase with her knowledge and genuine care. We never felt pressured by her and she took the time to find us the perfect Nissan. Everyone in the dealership was welcome and nice We walked away knowing we’d made the right choice and that next time someone asks if we know anyone to help them get a car, we can say yes!!!thankyou middletown Nissan More

Amazing car buying experience. Thanks Middletown Nissan! I have been looking for a vehicle for almost a couple of months until I decided to make that stop at Middletown Nissan. The staff is very friendly. I I have been looking for a vehicle for almost a couple of months until I decided to make that stop at Middletown Nissan. The staff is very friendly. I was greeted as soon as I walked in through the door. The process was very smooth and painless. I was explained the process as we went through with the test drive. My salesperson Mike was knowledgeable and patient with helping me understand how to utilize the features of the vehicle. I would recommend Middletown Nissan to all my friends and family. More

Hands Down the Best Experience of my life From start to finish, Matthew Chmielinski was the most personable professional Employee i have ever encountered while buying a vehicle. Matthew went From start to finish, Matthew Chmielinski was the most personable professional Employee i have ever encountered while buying a vehicle. Matthew went above and beyond the limits of customer service by getting me refreshments, pulling out my chair, and ever offering to buy me lunch. Matthew never once left me unattended and thoroughly demonstrated each and every aspect and feature of the vehicles i was interested in. Matthew even went above and beyond and wasn't once annoyed that i wanted to test drive close to seven vehicles before he found the one that fit my needs the best. After that, he carefully explained each and every warranty from start to finish. I would never go anywhere ever again to buy a vehicle. Thanks Matt Chmielinski and everyone that was involved in my vehicle purchase! More

Leasing a Rogue SPT I recently leased a new Nissan Rogue Sport. Super excited for this vehicle i got for my fiance and the staff was so friendly. I also previously lea I recently leased a new Nissan Rogue Sport. Super excited for this vehicle i got for my fiance and the staff was so friendly. I also previously leased my 2018 Nissan Maxima and again the service and sales team did an outstanding job. Will be back for sure and recommend this dealer ship to all my friends and family! More