Middletown Nissan

If I could give them a zero, I would. The agreements we made when purchasing the car were not followed through. It was excuse after excuse and eventually became lie after lie. The salesperson was no longer made when purchasing the car were not followed through. It was excuse after excuse and eventually became lie after lie. The salesperson was no longer with the company soon after our purchase, but this did not change the poor service. Eight months later we have given up. More

Drove 40 mins to a appointment to test drive a car they already sold ...they then offered me another vehicle that wasn't even there which was also sold after declining on any other cars they tried to offer already sold ...they then offered me another vehicle that wasn't even there which was also sold after declining on any other cars they tried to offer me a new car for the same price but it was clear there was damage from a accident...I left very unhappy More

POOR SALESMANSHIPTHEY SOLD THE VAN I WAS TEST DRIVING POOR SALESMANSHIP THEY SOLD THE VAN I WAS TEST DRIVING RIGHT UNDER ME. NEVER GAVE ME A CHANCE TO BUY IT. WASTED MY TIME GOING THERE FOR NOTHING.WOUL POOR SALESMANSHIP THEY SOLD THE VAN I WAS TEST DRIVING RIGHT UNDER ME. NEVER GAVE ME A CHANCE TO BUY IT. WASTED MY TIME GOING THERE FOR NOTHING.WOULD NOT RECOMMEND THEM TO ANYBODY. More

Came here to inquire about a BMW X5. I felt zero pressure both Mo my salesman, and Eddy the manager were very patient, polite and let me move at my pace. Needless to say I bought the vehicle. I was so please both Mo my salesman, and Eddy the manager were very patient, polite and let me move at my pace. Needless to say I bought the vehicle. I was so pleased with the customer service throughout the dealership so much so I referred a friend who ended up leasing a vehicle less than a week later. I highly recommend this dealership and will continue to do business with them. thanks Mo and Eddy... More

Buyer beware!!!! Stay away!! They are a bunch of scammers that try the bait and switch routine on you. They advertise the cars as certified, then try charging you extra for certification! Please do yourself that try the bait and switch routine on you. They advertise the cars as certified, then try charging you extra for certification! Please do yourself a favor and go elsewhere to purchase a Nissan. More

I unfortunately would not recommend Middletown Nissan to anyone. I've never felt so unwelcomed. I had an appointment to look at a used SUV, and apparently they had already sold it. But no one called to tell anyone. I've never felt so unwelcomed. I had an appointment to look at a used SUV, and apparently they had already sold it. But no one called to tell me it was sold. I came in with the hopes of checking it out, and then sat awkwardly at a desk waiting for the salesperson to figure out what was going on. I left upset because I wasted my time. No one even called for a follow up until a week later. Very glad I went somewhere else. More

Purchased a vehicle here and have had major problems ever since with no response or help from this dealer. It’s been a terrible experience there. since with no response or help from this dealer. It’s been a terrible experience there. More

I worked with Liam and sales manager Matt they both gave excellent customer service and the helped me get in to a new vehicle they also kept up there promise excellent customer service and the helped me get in to a new vehicle they also kept up there promise More

FALSE ADVERTISING AND DISHONEST! We made an appointment and drove an hour to see a 2020 Nissan Altima and at arrival we were told it was a 100% cash only deal because it had hail damage...it was advertised and drove an hour to see a 2020 Nissan Altima and at arrival we were told it was a 100% cash only deal because it had hail damage...it was advertised on their website as follows: "BACK UP CAMERA, ONE OWNER, CLEAN CARFAX/NO ACCIDENTS REPORTED, REMAINDER OF FACTORY WARRANTY, SERVICE RECORDS AVAILABLE, RECENT TRADE, FULLY DETAILED, CVT with Xtronic. Nissan Altima Brilliant Silver Metallic FWD 28/39 City/Highway MPG Our Sales, Service and Parts Departments work closely together to provide you with the most enjoyable, least stressful car-buying experience possible. The average tenure for our sales people, managers, technicians and all other employees is over 20 years. Most of them have been career employees of Middletown Nissan - and with that much experience, you can be sure they'll provide you with the highest quality care for you and your vehicle. We are also proud to be a Better Business Bureau Accredited Business with an A+ rating." No mention of cash only deal or hail damage-they are tricking customers to come in on false pretenses. I called back and spoke with the manager, Abdul, who told me it was not false advertising "because the car has a clean title" More

Worst Dealership Absolute worse experience… I’ve had three Nissans and have never had such an issue with a dealership. The second I signed the papers to the car, the d Absolute worse experience… I’ve had three Nissans and have never had such an issue with a dealership. The second I signed the papers to the car, the dealership couldn’t care less about me and they made that clear. I tried to call multiple times and just kept getting redirected to voicemails of people who never even bothered to call me back. I stayed calm and understanding during this because they were busy but this was unbelievable including they sent me home with dealer plates without even explaining why. When I finally got a call back, I made an appointment with my sales man, Eddy. I drove a whole hour to this appointment where I was stood up. The sales guy never called me to tell me he was not able to come in that day. At this point, the sales manager said he would take over. There were 4 issues; they owed me a check that I should have walked out with when I got the car, I was sent home with dealer plates, I was supposed to get a second key, and I only received ONE floor mat. I called for about three weeks until I finally got ahold of the general manager and the supposed owner. After explaining all I went through and how miserable this whole process has been he apologized and said he would make sure everything gets handled. He admitted that the finance department forgot to mail the check and that the check was sitting there the whole time. He then said he would send somebody to my house to get me the other key however he never showed up and I am still without a key. They did actually give me new floor mats but the kicker is, they gave me ones that don’t go to/fit my car. This all started towards the end of May and at this point I am done trying with them. I learned my lesson though and will stick with the Hartford or Torrington Nissan. More