
Middletown Nissan
Middletown, CT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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This was my first and last visit to this dealership for service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? Seriously? I should have walked out then and there but I thought I would give them a chance. I may have felt better about it if there was some evidence that they actually did anything. Sadly there is more evidence against it. After the vehicle was finished, I was handed a check sheet of he items that were inspected. Rotated the tires? Not likely. This past winter I had to fill my tires with air when the TPI warning illuminated on my instrument panel. Due to the cold, I couldn't maintain a grip on the valve stem caps and dropped them inside the wheel hub openings, so the rear wheel didn't have stem covers on them. After servicing the rear wheels still don't. This is important because part of what I was charged for was to rotate the tires. Obviously the wheels were never touched even though I was charged for them. The windshield wipers need to be replaced. They chatter and smear the windshield on the upswing. They were checked off as being good. Really? Looks like I will have to pick up replacement blades and change them (I can't image how much I would have paid for a labor charge for that). Part of the service I was charged for was a test drive. It had started to snow and rain after I arrived. When I went to leave the vehicle was bone dry and the window open. Obviously it never left the bay (they might have seen the wipers needed replacing if it had). Makes me wonder what else hadn't been done yet I was charged for. At least the oil looked clean when I checked it. The waiting area is located outside what appears to be a lounge/work area for the sales staff. They may want to rethink that. The door is frequently left open and waiting customers can hear every comment from the sales staff some of which were not too complimentary of their customers. Trying to leave was what did it for me. A vehicle had been parked outside the exit bay door. The was also a vehicle parked in front of the entrance bay door to the left of the exit door. Between the two doors is a sandwich board. Being unable to go anywhere all I could do was wait a minute or two to see if someone would move the car. As I was about to get out to get someone to move it, a staff member walks up and asks if there is a problem. Yes!! So this genius, instead of moving the car has me weave between the door jam, the two cars and a sandwich board to exit this sad excuse for dealership. I am glad they have so much concern for their customers vehicles. More
While recently deciding on what make or model vehicle to purchase, I stopped in at Middletown Nissan to grab a Pathfinder brochure. I was greeted by Dale Richards who took the time to print out a model / op purchase, I stopped in at Middletown Nissan to grab a Pathfinder brochure. I was greeted by Dale Richards who took the time to print out a model / options breakdown sheet to use while vehicle shopping even though we were not quite ready yet. Once we chose the Pathfinder as our new vehicle, Dale make the whole purchase expierience easy and made you feel comfortable with the dealership. Financing with Dawn was easy and her friendly personality made you feel at home. All in all, Middletown Nissan is a top nothch dealership that has been great to work both in the past 15 years that I have been a customer and with my recent purchase. More
This is the second vehicle we have purchased at Middletown Nissan and our overall experience has been very good. The dealership is clean, the staff personable, and the location easy to get to. In p Middletown Nissan and our overall experience has been very good. The dealership is clean, the staff personable, and the location easy to get to. In particular our salesman this time around, Bob G., was extremely professional, very informative, and easy to work with. He was able to speak clearly and explain all aspects of the vehicles we were considering easily with my wife and I. We ended up comparison shopping over course of two days and were up front with our plans with Bob., In no way did he play any games to get us to stay, but had the confidence in the product he was selling, knowing I'm sure that we would end up coming back (he was right of course!). In short Bob's contribution was key to making the entire experience a complete pleasure. More
We recently purchased a new Nissan Versa at Middletown Nissan. I had never bought a new car before so I was not quite sure what to expect and came with my defenses up. Dale immediately put us at ease. He Nissan. I had never bought a new car before so I was not quite sure what to expect and came with my defenses up. Dale immediately put us at ease. He was not pushy in any way and was extremely helpful. I came in knowing which car I wanted to look at and found no pressure to look at the cars that had a slightly more expensive options package. He didn't try to sell us something that we didn't want and instead worked with us to get exactly what we came for. I found the dealership as a whole very friendly and helpful. You can buy a Nissan anywhere, but if you want to get exactly what you are looking for without the feeling that you are being hassled or "bamboozled" then this car dealership is for you. More
Middletown Nissan treated me excellent! I went to them after dealing with another Nissan dealership that treated me poorly when I came back to have them warranty a repair that they had down the previous m after dealing with another Nissan dealership that treated me poorly when I came back to have them warranty a repair that they had down the previous month. They got my service issue fix promptly and kept the cost down. I was very impressed. -Thank you Jody Sincerely Mary More
My Girlfriend and I knew exactly what we were looking for a 2007 Murano SL AWD. We called ahead and they had stock of one. When we approached the dealership I was left unattended on the lot for over 10 min a 2007 Murano SL AWD. We called ahead and they had stock of one. When we approached the dealership I was left unattended on the lot for over 10 minutes until I found this salesman named bob smoking a cigarette in our vacinity. Relucatantly we got stuck with bob. Bob could not explain half the features I asked him about and my Girlfriend loved the car but I wanted to make sure what we were getting. We bought the vehicle due to the fact it was the right vehicle and no one else in town had one like it. Here is the fun part, when my Girlfriend went into take delivery after several calls to the Business Manager for the final interest rate and what not we were promised parts to be replaced. Bob stated all the parts were ordered but he couldnt find the second key fob. My girlfriend took delivery where Bob didnt even go over all the features of the vehicle or show her how to set the memory seats. 3 months later I finally after 4 times into the dealership got the murano to the it was agreed upon on the final delivery slip. Bob is a terrible salesman... you may ask how I know this and i know due to the fact I am in sales and know how the sales procedures should have went. Bob even lied to his manager and said it was a tough sale. We asked him twice on a price and price alone. He only had to go to the sales manager twice once with the first offer and then with a counter offer and bam the deal was done. Once again if your looking for a vehicle stay away from Middletown go to Executive Nissan and get the motor trend guarantee and qualified and caring sales professionals!! More
I have been a customer of Executive Nissan for over 20 years but I was recently over whelmed at the lease program that Middletown Nissan and Phil Wallace put together for me on a new 2011 Pathfinder. Fiv years but I was recently over whelmed at the lease program that Middletown Nissan and Phil Wallace put together for me on a new 2011 Pathfinder. Five Stars. Would highly recommend you visit this no pressure dealership in Middletown, Ct it will be worth the trip. More
This past few years i visited a few dealers and walked out not happy with their customer service. Dealing with Jody Mitchell was a Phenomenal experience. I purchased a beautiful Nissan Altima coupe that i out not happy with their customer service. Dealing with Jody Mitchell was a Phenomenal experience. I purchased a beautiful Nissan Altima coupe that i am in love with. He made sure that he knew exactly what i wanted, even little details that were very important to me. It was amazing to walk into a dealership and Not to be pressured into anything i was not interested in. I know allot of customers think that buying a car could be very difficult at times but Middletown Nissan will make that easier for you.I will be recommending Middletown Nissan to anyone I know looking for a new car. More
What a phenomenal experience to come into a dealership and not be pressured into ANYTHING. I purchased a beautiful Murano, and Bob Greatorex was great at listening to what I was looking for, and extremely and not be pressured into ANYTHING. I purchased a beautiful Murano, and Bob Greatorex was great at listening to what I was looking for, and extremely honest and intuitive about the pros and cons of all options and questions I may have had. Victoria Warner was also very nice and implored me to call if I had any questions at all about my purchase. Albert Frigugliett was comprehensive in his explanations of the financial aspect of our transaction, and not once did I feel condescended to in any fashion on points I had questions about, which I appreciated very much. I will be recommending Middletown Nissan to anyone I know looking for a new car. More
I bought a new Sentra. This was my first experience from this dealership. I was pleasantly surprised by the courtesy, friendliness, trustworthiness and overall professionalism displayed by their staff. Da this dealership. I was pleasantly surprised by the courtesy, friendliness, trustworthiness and overall professionalism displayed by their staff. Dale Richards was outstanding. I would strongly recommend him to friends and colleagues. I have a Nissan dealer closer to my home but very much preferred my experience at Middletown Nissan and chose to buy there. More