Middletown Nissan | Page 12

Worst experience ever lie after a lie I'm glad we did not purchase extended warranty I would not recommend this place to my worst enemy purchase extended warranty I would not recommend this place to my worst enemy More

I live in Weston, much closer to Bruce Bennett, but they were not compliant or respectful during my initial visit. After one phone call to Middletown, I spoke with James Gomes and was completely convinced t were not compliant or respectful during my initial visit. After one phone call to Middletown, I spoke with James Gomes and was completely convinced they were the dealership who deserved my business. I was looking to lease a new 2013 Altima that not only was EXTREMELY limited in availability (on a national level), but did not have any promotions considering the 2012 models were still flowing through the lot. Within five days of my initial visit to Bruce Bennett, the Middletown team seamlessly helped me negotiate a price well below invoice for a car barely out of the factory, in a color I wanted and a price a college student could afford. Not only did they make the impossible deal possible, they did it without complaining, causing distress, or making me feel inferior. While we did drive over an hour to get to the location, the entire team greeted me as you would expect a family on Thanksgiving. This experience was incredibly personal, and after working so closely with some of the most impressive team of people, I feel it was undeniably one of the best days of my life. Following the deal close, I have received very welcome follow-up calls from Frank and James, who had been checking to make sure I loved the car and that everything was going well. I cannot even begin to verbalize how appreciative, impressed and grateful I am for this team and truly hope going forward that anyone looking to buy, lease, or even test drive a car, will make Middletown Nissan their choice destination. More

Though a newer vehicle did not seem like something I could afford in my future, Dawn was very pleasant and explained warranty options but did not push them on me. Dawn was very down to earth in her appr could afford in my future, Dawn was very pleasant and explained warranty options but did not push them on me. Dawn was very down to earth in her approach and though we had a longer wait than expected,she was very timely in revising and finalizing my contract. Nice to meet you Dawn! A.Edman More

I just wanted to say this was a great experience for me. I purchased a 2010 Nissan Maxima from Middle town Nissan. Their entire team from their receptionist to finance manager treated me well. I highly reco I purchased a 2010 Nissan Maxima from Middle town Nissan. Their entire team from their receptionist to finance manager treated me well. I highly recommend them for anyone interested in purchasing a Nissan. More

In March of 2012 we took our Nissan Sentra in for an oil In March of 2012 we took our Nissan Sentra in for an oil change. We drove out with our sixth straight Sentra lease, our third with Middletown. Base In March of 2012 we took our Nissan Sentra in for an oil change. We drove out with our sixth straight Sentra lease, our third with Middletown. Based on our three transactions with Middletown we can say the service is timely, thorough and courteous. All the employees are friendly and helpful. We always feel relaxed and enjoy the inviting atmosphere. (coffee/tv). Rob Mayne always tries his best to compromise on price and get us the car and extras that we want. We expect to continue our string of leases at Middletown well into the future. I would not hesitate recommending this dealership to anyone. More

Robert and Aminder went above and beyond what was expected. I have never dealt with such exceptional service. Robert Clement, in the service department, goes out of his way to provide helpful, honest expected. I have never dealt with such exceptional service. Robert Clement, in the service department, goes out of his way to provide helpful, honest and trustworthy service. He makes sure his customers are well taken care of. He has the "I have your back" commitment. His dedication and caring attitude has kept me returning to Middletown Nissan for years. I refer everyone I know. Aminder Singh, in the sales department, also goes above and beyond for his customers. He made me feel comfortable and confident with my purchase. He was kind, knowledgeable, honest and went the extra mile to make sure I got the best deal (and I truly did) and that everything went smoothly and stress free. I give Middletown Nissan an A++ and will happily continue doing business with them. More

Love,, love, love Middletown Nissan!!! From the moment you arrive to the moment you leave, everyone is exceptionally nice. They can't do enough for you! The General Manager, Rob Mayne is a gem!! He is you arrive to the moment you leave, everyone is exceptionally nice. They can't do enough for you! The General Manager, Rob Mayne is a gem!! He is professional, courteous and extremely knowledgeable. He helped me get into the car I wanted with no hassles or gimmicks. His team was equally wonderful! Sheri Thompson who went over preliminary paperwork with me was kind and supportive. Justin Heuser showed me the car inside and out. He was very thorough and answered all of my questions without hesitation. Joseph DeAngelo went over all the finances with me and took the time to make sure I understood everything. I have received numerous phone calls from Rob's team asking if I am happy with my car. The service is just unbeatable! I highly recommend Middletown Nissan if you want honest, knowledgeable and awsome customer service! Kathie Edwards More

From start to finish, our car buying experience was very pleasant, due mostly to our sales person, Dale Richards. He was very attentive, knowledgeable, and made us feel like a priority even though we were o pleasant, due mostly to our sales person, Dale Richards. He was very attentive, knowledgeable, and made us feel like a priority even though we were only buying a used car. Dale was very easy to work with on price negotiation and made the process a no-pressure situation (which is rare). He was also very easy to get a hold of throughout the whole process (he even gave his personal cell number so we could reach him any time). There were a few outstanding issues with the car prior to delivery, and Dale went the extra mile to make sure everything was squared away upon delivery. Even after taking delivery of the car, we noticed the rear wiper blade was worn and ineffective. So, Dale scheduled an appointment for us to come back and have the wiper blade replaced at no cost (even though this was not an item we listed in the "We Owe" form). Angel was our finance point person, and although he was able to find attractive financing rates, he was somewhat pushy about selling the extended warranty (which we told him from the onset that we had absolutely no intention of buying). I had to say no several times, and he did not want to take no for an answer. That was the only unpleasant part of our car-buying experience at Middletown Nissan. As far as the service department goes, the pre-delivery detailing of the car left something to be desired, and they were unable to completely fix a squeak made by the steering wheel during turns. All other service performed was good. In summary, Dale Richards is one of the best sales people I have ever dealt with. I normally dread walking into a car dealership for fear of being hassled/pressured, but Dale quickly abated those fears and was able to turn the process into a pleasant experience and get us a great deal. I would definitely recommend Middletown Nissan. More

Start to finish, we were treated great. Our salesman Bobby Hahn, was clear and accurate with any details regarding our acquisition. He knew we were looking for a bottom line figure with our new vehicle Bobby Hahn, was clear and accurate with any details regarding our acquisition. He knew we were looking for a bottom line figure with our new vehicle... less trade-in. We left with a bottom line figure to work with. He knew we were deciding between RAV4 and Rouge. He also knew we were going to check out the RAV4 afterward. He understood that fact, and left a door of opportunity open for us. He didn't try to pursued us to "sign now" or lose the deal, "so to speak". No pressure tactics whatsoever. No guilt, no gimmicks... Bobby was "A-1 tops". We went on down the road to check out the RAV4. The RAV salesmen gave us a very good price, but a very bad experience. Arrogant and disinterested to the point where we felt he didn't even want/need our business. We ended up getting a RAV but at Wallingford Toyota not Middletown Toyota... And with the door left open back at Middletown Nissan, we also went back for the Rouge. If it weren't for me not knowing how dependable the Rouge will, or will not be "down the road", we might have bought two Rouges!!! I love the dependability I've experienced with Toyota. But we were THAT happy with the staff at Middletown Nissan so we also went with a Rouge. Plus dollar for dollar, the Rouge has far more options than the RAV4 does. Maybe Nissan's Rouge (and specifically Middletown) will win over this Toyota "lifer" in me. Shari Morris, and Joe DeAngelo were also great to work with. Joe, like Bobby, was no gimmicks, no pressure, clear and concise with all the paperwork. When we finally got our chance to go car shopping after we canceled baseball practice Saturday, I would have never thought we would end up trading in for two new cars by Monday night! In the end, they did "what it takes", to get the sale complete before the march incentives expired. They left us feeling that they truly appreciate us and our business. More