Middletown Mazda

Service Department under bad management I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what r I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what recall service I needed which I thought was a little strange from a scheduling standpoint. I arrived for my appointment on time and after thirty minutes the service rep. came out to tell me that they could not do the service I requested. There was some question as to whether they had the parts in stock (why they didn't seem to know this for sure is beyond me and sounded suspicious) and then I was told that the only mechanic who could do this repair didn't have time to do it that day. Shouldn't the person making the appointment make sure they can actually do the work? Maybe the service writers get commissions on how many appointments they make - not how many they follow through on. This is the bumbling idiot approach to building business relationships with customers. I don't like being treated as though my time is unimportant, so if you decide to deal with these guys - you've been warned. Several months passed and I started receiving postcards from this dealership insisting that I come in to have this recall service performed (misrepresenting it as a safety recall which it is not). Despite my best judgement I called them, spoke to the receptionist who said all service lines were busy but she would take a message and they would call me back. That was 2 weeks ago and still no call. Apparently the management of this operation doesn't have the guts (or doesn't care) to clean house (get rid of incompetent service writers). I'm looking at other dealers for service despite having to travel further. More

Very customer friendly dealership. The staff at Compass Mazda went out of their way to make the purchase of our new CX9 an easy and enjoyable experience. From sales through closer to finance all staff wer Mazda went out of their way to make the purchase of our new CX9 an easy and enjoyable experience. From sales through closer to finance all staff were knowledgeable and pleasant to deal with . We would highly recommend Compass Mazda for the great cars they sell and the friendly folks they employ. Well done !! More

Jeremy and Joe helped us to find a Mazda 3 Sport over the phone initially. They were so helpful as my husband is recovering from cancer and couldn't come out to the dealership to see the vehicle in person. phone initially. They were so helpful as my husband is recovering from cancer and couldn't come out to the dealership to see the vehicle in person. We worked out the details over the phone and everything was ready when I arrived at the dealership to finish all paperwork. The finance guy who reviewed all paperwork, I can't remember if he was Rob or Ron, was very efficient and friendly. Both Jeremy and the finance guy explained the car and paperwork/financing in a clear and understandable way. Everyone made sure we had no unanswered questions before we left. I was very satisfied and would recommend Compass Motors to anyone looking for a car. More

Both the level of professionalism and warmth of the staff at Compass Motors overwhelmed me! When buying a new car you feel you always need to have your "game-face" on because you have to anticipate being tre at Compass Motors overwhelmed me! When buying a new car you feel you always need to have your "game-face" on because you have to anticipate being treated unfairly, but at no point did I ever feel pressured or coaxed by the staff. They treated me with the utmost respect and worked tirelessly to find me exactly what I wanted. Honest dealings and true consideration for your needs is what you'll find at Compass Motors! PS: My CX5 is everything I dreamed it would be! Cristen Sasaki More

Friendly staff, everyone worked together as a team. We Friendly staff, everyone worked together as a team. We were treated respectfully. Our time was valued. Showroom was beautiful. Coffee machine was Friendly staff, everyone worked together as a team. We were treated respectfully. Our time was valued. Showroom was beautiful. Coffee machine was a very nice touch. Salesmen clearly went over the new car with us, explaining how options performed. We are very happy with our new car and also this dealership! It was worth the drive from Highland. More

Greg was great, he made us feel at ease. The dealership was very clean and everyone was very friendly. We would definitely recommend Greg/dealership to friends and family. was very clean and everyone was very friendly. We would definitely recommend Greg/dealership to friends and family. More

This new car purchase was a pleasant experience! Could not have gone any better! Everyone was very helpful. We purchased a cargo tray from the parts department and they were also very helpful! The bottle not have gone any better! Everyone was very helpful. We purchased a cargo tray from the parts department and they were also very helpful! The bottle of wine given to us was a really nice touch! More

Greatest dealership experience!!! Found a 2007 Mazda 3 on Cars.com, called talked to Alonzo, the best salesperson I ever met, I worked a dealer for 12 years too. He helped me do everything over the phone. Dr Cars.com, called talked to Alonzo, the best salesperson I ever met, I worked a dealer for 12 years too. He helped me do everything over the phone. Drove 120 miles to dealer to get car. Dealership was clean and very large!! Car was showroom ready and waiting for me to road test, Business manager was even waiting for me! After the deal, the owner of Compass Mazda introduced himself, and thanked me, with a complimentary bottle of wine!! I left there with a awesome feeling like they were really happy for me. Drove home on my full tank of gas they provided and surprised my wife!! Thank you, Would recommend this dealership to anybody!!! More

I've been to several Mazda dealerships and thilled thus far with only Compass working on my CX 7. Excellent customer service and well worth the 50+ mile drive. Chris, Vanessa and Gordy have been very hel far with only Compass working on my CX 7. Excellent customer service and well worth the 50+ mile drive. Chris, Vanessa and Gordy have been very helpful and accommodating. It brings me much peace of mind bringing my car here and trusting their work. Thank you all. I'll look forward to working with you in the future. Allison More

First let me say we purchased our Mazda CX-9 3 years ago from this dealership. Tony in sales was fantastic! Really nice guy who did not put any pressure on us whatsoever! This was the first car purchase tha from this dealership. Tony in sales was fantastic! Really nice guy who did not put any pressure on us whatsoever! This was the first car purchase that was a pleasant experience, even with a trade to deal with! We have been dealing with Chris in the service department for the last 3 years. He is also a very nice, down to earth guy who always looks out for his customers. We've never gone there and felt ripped off. Chris does a great job explaining service issues and waiting time has never been an issue. We recommend this dealership to our friends and we would purchase another vehicle from them without any hesitation. More