Middleton Ford

Horrible service again and again I've had repeat bad experiences with these guys. I found a car i wanted and they were willing to work on the price. I told them to hold the car and i I've had repeat bad experiences with these guys. I found a car i wanted and they were willing to work on the price. I told them to hold the car and i would be in the next day to have someone check it out to make sure i was getting a quality car. The next day i came in only to find out that after being on the lot for many months there was now someone else that wanted it. At this point i had already had my companion look at the car and was going to get it so while we sat down to work on the price they made us wait while the other interested party test drove the vehicle. Now she was also interested so they wouldn't work on the price. i should've walked out, but had my heart set on this car. I ended up getting it despite sitting for over hour waiting on them. My poor companion was literally losing sleep as he works third shift. That didn't concern them though. Now two years later i try over and over to get an oil change. I live 45 minutes away, so i try to time my visits. Every time i try they tell me the wait is about an hour and a half to two hours and to come back. I have told them that's not an option because i don't live close. They won't schedule an appointment with me either. So this time i thought i would be smart and call ahead. But no one would answer the phone. I tried over and over. Still no answer. I left a message to have someone call me back. No one has returned my call. AWFUL service! Don't go here! More

Friendly until...not any more We had an explorer for 2 year, it was time to bring the car back, however jeep offered us a better deal. I understand that some promotion are carried We had an explorer for 2 year, it was time to bring the car back, however jeep offered us a better deal. I understand that some promotion are carried by the brand not so much the dealer, so timing can make a difference in the offer. But that is it, when the salesman found out we moved to another brand suddenly, other opportunity and promo were available to us, well that is too late, tone was at best cold! Today I found out that we are still debited from Ford, so I call the dealer and the sales man and basically the sales man told me to get lost. No a customer anymore, so not his problem...Really? Really!!! So as long as all is perfect and cash flows in, we are in love, then you move on and your are the enemy, wow! There are so many nice cars out there, it will take a real deal or great innovation for us to consider even ford again!, but that dealership, NEVER! Note that when I contacted Ford Finance they were helpful, and apologize about the salesman behavior. More

My first service done on my vehicle could cost over $1000. Their policy is to not sell a used vehicle with less than 50% break pad. They lied to me and are willing to break that policy. After 5000 mi $1000. Their policy is to not sell a used vehicle with less than 50% break pad. They lied to me and are willing to break that policy. After 5000 miles I need all new pads and rotors. They do not operate in good faith and are not honest. This service will not be done here as they told me there is nothing they can do after I mathmaticly proved that there is no way I had 50% of my pads at purchase. More

THE SINGLE MOST IMPORTANT THING IS TRUST! We bought our 2007 Ford Escape from Middleton in 2008. The car had been a lease and was in superb shape. Our sales rep (name unfortunately forgotten) was wonderful 2007 Ford Escape from Middleton in 2008. The car had been a lease and was in superb shape. Our sales rep (name unfortunately forgotten) was wonderful, listening to our needs and wants and steering us to the perfect 1-year-old car. We love the car. As of 2013 the car has over 100,000 miles on it. We tow a 1,000 pound tent trailer which has no brakes of its own. We have, for the most part, had the car serviced only at Middleton. We love the free-for-life oil changes, since regular oil changes are critical for the life of an engine. We have the car carefully checked at each oil change. The service department has NEVER, to my knowledge, recommended anything that the car did not actually need. Service costs have been impressively low. Service has been outstanding. We NEVER feel ripped off at Middleton. We were referred to Middleton in the first place by two other friends who both bought their cars here and have them regularly serviced here. TRUST is crucial to a dealer/owner relationship. We feel strongly that Middleton can be TRUSTED, and that is where it's at for us. More

My fiance and I were recently in the market for a new vehicle. We were currently leasing a 2011 Ford F-150 Eco-Boost however my fiance did not feel comfortable driving it due to the vehicle's size. We vehicle. We were currently leasing a 2011 Ford F-150 Eco-Boost however my fiance did not feel comfortable driving it due to the vehicle's size. We took our concerns to Steve Statz at Middleton Ford. Steve inquired on the xxxxxxand con's of our current vehicle. The pro's; Eco-boost motor, size, four wheel drive, towing capacity, fuel mileage. The con's; my fiance's comfort level in driving it. Steve informed us that Ford recently came out with an Explorer that had an upgraded Eco-boost motor, all-wheel drive, and a towing capacity capable of pulling our boat. We were sold! With that being said, Steve informed us of the limited availability of the Explorer Sport. After an in depth search of dealer inventory, Steve determined the best course of action for us was to order in our new vehicle which allowed us to customize options to our liking. The best part, the vehicle arrived almost two weeks prior to the expected date. Steve's professionalism and persistence is right in line with the quality you should expect to receive from Middleton Ford. From Sales to Service, you know you are going to be treated right. More

The organization I work for recently purchased a new vehicle and is currently having our fleet of vehicles serviced at Middleton Ford. I would like to Thank You for all your hard work, dedication, and e vehicle and is currently having our fleet of vehicles serviced at Middleton Ford. I would like to Thank You for all your hard work, dedication, and excellent customer service. KEEP UP THE GOOD WORK!!!!!!!!!! Thanks, Jerry More

Mick was refreshing. He was relaxed and put us at ease, even though we both are nervous about car shopping. I can't think of how Mick could have done better for us. even though we both are nervous about car shopping. I can't think of how Mick could have done better for us. More

Steve Statz is the BEST! I have leased 5 or is it 6? vehicles from Steve and I drive from the Chicagoland area just to lease from Steve. I always feel that Steve has my personal interests at heart and vehicles from Steve and I drive from the Chicagoland area just to lease from Steve. I always feel that Steve has my personal interests at heart and goes out of his way to make the car experience the best ever! This year is a new lease year so I'm about to start the process again and of course, I'm in contact with Steve already and he is working the case for me in advance of my July lease end date. Steve was introduced to me by a personal friend of us both and Steve definitely lives up being a good person and friend. More

We live in the Chicago are and have MANY Ford dealers to work with. However, in our experience at car shopping, none can compare with the exceptional service that our sales person, Steve Statz provides. S work with. However, in our experience at car shopping, none can compare with the exceptional service that our sales person, Steve Statz provides. Steve clearly understands what customer service and satisfaction is all about. We would not dream of buying a car in WI if it wasn't for Steve and the good people at Middleton Ford. Ford Motor Co should consider using Steve as a trainer for other new car salesmen. They may all benefit. More

I lease a Ford every 3 years or so. Although my lease wasn't quite up Mike Bihun At Middleton Ford pointed out he could get me in a new Explorer and I'd pay less than my current monthly payment. I reall wasn't quite up Mike Bihun At Middleton Ford pointed out he could get me in a new Explorer and I'd pay less than my current monthly payment. I really wanted a 2011 Explorer so this news was very welcome. He turned me over to Steve Statz and Steve was wonderful to work with. He took me out on a test drive and showed me all the bells and whistles. He is extremely helpful and patient; no high pressure tactics whatsoever. In a matter of two days I was in my new Explorer and I love it. A fews days later my wife did the same thing with a Ford Edge. We both saved. You can't go wrong at Middleton Ford. More