Middleton Ford

Ernest is awesome We had a great experience with Middleton Ford and Ernest. He was patient, informative and provided us excellent customer service even after the sale. We had a great experience with Middleton Ford and Ernest. He was patient, informative and provided us excellent customer service even after the sale. In today’s world good customer service is hard to come by. Thank you Ernest! More

Great dealership because of great people . I’ve purchased two cars through Middleton Ford and plan to purchase more in the future. Always a great experience. Earnest did an excellent job answe I’ve purchased two cars through Middleton Ford and plan to purchase more in the future. Always a great experience. Earnest did an excellent job answering all my questions and finding us the right car. The service department and quick Lane go above and beyond to help me out with my vehicle needs. More

Or your typical sales pitch. My wife and I were looking for a new car for her and our sales person quickly recognized my wife was the person buying the car, not me. Other sales p My wife and I were looking for a new car for her and our sales person quickly recognized my wife was the person buying the car, not me. Other sales people, different dealerships and shops have always looked to me first as the male (she knows way more than I do) rather than speaking to her. Not here and not with our sales person. Earnest Rocks! We were treated with kindness and respect and were never pushed to buy more than we wanted to afford. I’m not sure what kind of car I will want when it’s my turn to buy, but Earnest at Middleton Ford will be my first stop. More

Very patient and thorough Keith stayed late two separate times just for me to ask many questions, feel at ease with my new (beautiful) purchase with many options and to just en Keith stayed late two separate times just for me to ask many questions, feel at ease with my new (beautiful) purchase with many options and to just ensure he covered all benefits of doing business with Middleton Ford. His patience and knowledge were greatly appreciated! More

Best dealership ever!! I love Middleton Ford!! I have been doing business there for years and they are fantabulius!! As of late, I purchased an F150. Keith Toman was my sale I love Middleton Ford!! I have been doing business there for years and they are fantabulius!! As of late, I purchased an F150. Keith Toman was my sales person and did an excellent job. I am just thrilled the way he and everyone took care of me. I would and do recommend this dealership to everybody. Great people and very nice facility. If you don’t shop Middleton Ford, you are missing the boat. More

Keith Toman and the whole crew at Middleton Ford are amazing I contacted Keith Toman regarding an Escape I had viewed on line. I told him what features I wanted and he found me an amazing escape! The color (sun I contacted Keith Toman regarding an Escape I had viewed on line. I told him what features I wanted and he found me an amazing escape! The color (sunset) wasn’t something I had seen before. I fell in love with it immediately! He kept in contact frequently as all the steps were being completed. When it was pick up day, he sat with me and made sure I understood every function and answered all of my questions!! He followed up with me after delivery to ensure I was still in love with it and to make sure I had no other questions! The service I received from Keith was over and above! We will definitely continue to buy from Keith and Middleton Ford More

Worst car shopping experience EVER. I am so glad I didn't fall for their utterly despicable tactics. Middleton Ford is double thumbs DOWN. Negative stars if I could give them! Apart f I am so glad I didn't fall for their utterly despicable tactics. Middleton Ford is double thumbs DOWN. Negative stars if I could give them! Apart from the TOTAL LACK of professionalism, I felt like sexism was a part of this event. It was obvious in ways, subtle in other ways. It was a rotten experience and I hope Middleton Ford can hire better in the future. I have to add, it is VERY UNNERVING that an establishment in 2017 thinks they can act this way, especially when they're taking my information such as email and driver's license copy. Thank goodness they didn't have my ssn or I would be even more anxious about this review. I hope no issues spring up because of this review.. Although the first email response to my interest in a car there was within a day or two, the rest of my experience at Middleton Ford was SUB PAR. Follow-up phone calls and emails were brief, which might have been ok, but I had to ask the same questions multiple times because they weren't addressed with a straightforward answer, ESPECIALLY after my initial visit. I emailed questions before deciding on test driving again. It took a while for a response, and my questions were not even specifically answered. I got VAGUE AND SHORT RESPONSES. When I had the chance, I returned to test drive a couple different makes and models based on previous research, hoping to purchase that day. During test drives, not only was I interrupted 90% of the time I had a question, I was answered in a way that dismissed my questions. I was even told once that my information about transmissions (from multiple, credible resources) was false and I should just ignore it. (They couldn't answer the question). I decided on a vehicle and put in a starting negotiation price (I should note the passenger-side had damage -- which they didn't address but blew off as "a little scratch" when asked about it). Before I could even finish saying the number, I was instantly demanded, "You have to come up." The "salesperson" took the price to the manager, where they both immediately LAUGHED SO LOUD I WAS SURE TO HEAR IT. They were both looking at me and I couldn't help but notice it was meant to intimidate me. It was SO UNPROFESSIONAL - I could hardly believe it happened! When the salesperson returned, I asked for my keys so I could go; they had them for a trade-in assessment of my vehicle. They did not give them to me. Also, they did not give me a counter-offer. I was told again, and in the same stern voice, "You need to come up." I asked to see the deal jacket and said that they were still holding gross. I was told, "It doesn't work like that anymore". I asked for my keys a SECOND time. The salesperson brought out the four-square sheet and was trying to intimidate me on how sales work and don't work, and how much they really make on a car. I reminded them I had already asked TWICE for my keys so I could leave. Finally they gave them to me and I walked out. As I started up my car, I was approached, "I'll show you the deal jacket." I was invited to step into the tower and the "manager" pulled something up on the computer (i.e. they were evasive and did not show me the physical deal jacket I'd asked for. This shouldn't have surprised me because it was status quo for the experience.) The manager sat squarely in front of the screen so I could not even see what they were showing and when I asked something about what was on the left-hand side, they said, "Oh, that's nothing." At some point, both of them said how they couldn't sell the car for the price I offered, and the manager was shaking their head over and over while looking at who-knows-what on the screen. Although both of them didn't like the price I gave, both FAILED to give me a price they could sell it at. At that point I just said, "Thanks." and walked again. On a brighter note, I did make a purchase that day at a different dealership in town, with the same make and model, less miles, less damage, more professionalism :) More

If you're looking to buy, you must see Ernest. My husband and I recently purchased a 2016 Ford Expedition. The experience was good and our salesman, Ernest was even better. He was incredibly helpfu My husband and I recently purchased a 2016 Ford Expedition. The experience was good and our salesman, Ernest was even better. He was incredibly helpful, knowledgeable about our vehicle and never tried to push us into something we were not comfortable with. All of our requests were met without hesitation. Even after the sale was made, he went out of his way to make sure we were satisfied. Overall Middleton Ford impressed us and we will certainly keep them in mind for our next purchase. More

Friendly staff ;excellent customer service Steve States was fantastic. Definitely will be seeing him for future purchases. Honesty,integrity ,superior product knowledge ,goes the extra mile.gre Steve States was fantastic. Definitely will be seeing him for future purchases. Honesty,integrity ,superior product knowledge ,goes the extra mile.great guy selling great vehicles More

Disabled vet well looked after. As a disabled veteran, I needed someone who would be willing to go a little extra distance to meet my needs and help answer questions. At Middleton F As a disabled veteran, I needed someone who would be willing to go a little extra distance to meet my needs and help answer questions. At Middleton Ford , I found Steve Statz and was very glad I did. He not only answered all my question and concerns, but answered the ones I did not know to ask. He went the distance and much more for me and I really appreciated it. He answered all my questions, calmed my concerns and made sure I had the right vehicle. When I had to get the additional equipment for my wheel chair lift and others, he stayed in contact with the company that made the mobility additions and made sure they were the right ones for me and my van. More