Middleton Ford

Fantastic As Always Great customer service as usual. Middleton Ford treats you like family. My vehicle was serviced in a timely fashion for a fair price. I could not ask Great customer service as usual. Middleton Ford treats you like family. My vehicle was serviced in a timely fashion for a fair price. I could not ask for more! More

Too long of a wait but good price if vehicle purchased there It’s been a long wait the past few times I’ve been there and haven’t been able to find a good time. Two hour wait when I was there on a Fri afternoon It’s been a long wait the past few times I’ve been there and haven’t been able to find a good time. Two hour wait when I was there on a Fri afternoon around 1pm and been told a 1+hour wait after work around 5pm. People are friendly tho and good price for the service of an oil change and tires rotated More

Great There is no words that I can say that would show how much I like the work and people at Middleton Ford. They have always treated me with respect and There is no words that I can say that would show how much I like the work and people at Middleton Ford. They have always treated me with respect and that's a hard thing to find in the bussiness word. They are GRREAT. More

Recall two years later You would think that a recall that could cause “injury or death “ be more urgent. Two years and 5 phone calls until completion. Can’t believe you con You would think that a recall that could cause “injury or death “ be more urgent. Two years and 5 phone calls until completion. Can’t believe you consider this acceptable. More

Customer service is outstanding! Every time I go to Middleton Ford I'm very pleased with the overall atmosphere and the experience is always positive. I have been to other dealerships Every time I go to Middleton Ford I'm very pleased with the overall atmosphere and the experience is always positive. I have been to other dealerships in the area and this one is top notch. More

Slow and not thorough It took well over two hours to get an oil change and rotate tires when they said they could get me right in and it wouldn't take long. They saw that t It took well over two hours to get an oil change and rotate tires when they said they could get me right in and it wouldn't take long. They saw that the front tires had 80 psi and rear had 60 psi, but didn't care to adjust them for me. Soon as I started the truck the dash warned me that I had low tire pressure. That had never come on before, btw. Just not the experience I was hoping for, I guess More

Repair and check-up Had a 7am appointment and everything was timely. I was informed of what needed to be done and approx. pricing. Car was ready at 4:30. Guy in quick lub Had a 7am appointment and everything was timely. I was informed of what needed to be done and approx. pricing. Car was ready at 4:30. Guy in quick lube who checked me out was neither friendly or unfriendly. Hardly seemed to know where my car could be found. I was sent to the other side of the building and just had to look thru several rows of cars till I found it. I feel like there must be a better way to “thank” a customer and get them into their vehicle, then saying “heres your keys, good luck!!!” Also....didnt dealerships use to run your car thru a wash before pick-up? Maybe thats just a courtesy extended back in my hometown, but certainly for a $500 bill would be nice! More

New 2018 Ford Edge My wife and I purchased a new 2018 Ford Edge at Middleton Ford. Everything about the experience was excellent. Our sales person, Bret Simpson was ve My wife and I purchased a new 2018 Ford Edge at Middleton Ford. Everything about the experience was excellent. Our sales person, Bret Simpson was very knowledgeable, courteous and patient. He took time at the beginning of the test drive to explain all of the options, features and controls on the vehicle. When we picked up the car he did it all again and was even more detailed. He was able to answer all of our questions. We would definitely recommend Middleton Ford and Bret to our friends. More

My New Rby Red Edge I have loved my 2010 Edge for the past 8 years, and after much research I knew I had to look at a new Edge. I shopped around and looked at several o I have loved my 2010 Edge for the past 8 years, and after much research I knew I had to look at a new Edge. I shopped around and looked at several other cars, but I knew the moment I sat in this stunning red Edge how much I liked it. But I must say Ernest really SOLD me on all of its great features. I couldnt be more pleased to have worked with such a thorough and knowledgable man. I must also say that working with Stacey was a real pleasure. The friendliness of everyone meant a lot to me and my son. More

Multiple visits for one issue. I brought my vehicle in for service, but needed to return two more times in the following week to fix issues that were not corrected initially. Was fr I brought my vehicle in for service, but needed to return two more times in the following week to fix issues that were not corrected initially. Was frustrating to be told the issues are fixed, or the mechanics don’t hear the issue, but then they can find it and fix it the next time. Felt like after 2500$ worth of work I would’ve been treated a little better. I’ve spent over 5k at this location in 2 years and will move my business elsewhere. More